Experiences of volunteers serving older adults
In: Working with older people: community care policy & practice, Band 16, Heft 1, S. 31-40
ISSN: 2042-8790
PurposeThe purpose of this study is to assess the volunteer component of the Neighbors Helping Neighbors (NHN) program, a service program designed to assist community‐residing older adults to remain in their homes and avoid premature institutionalization. The study seeks to examine how meaningful and satisfying the volunteer experience has been for individuals involved with NHN.Design/methodology/approachThis study employed an exploratory cross‐sectional survey format developed specifically for NHN for descriptive purposes. A purposive sample of 26 NHN volunteers completed the survey examining their experiences with the NHN program.FindingsA total of 91 percent (21) volunteers reported being "satisfied" or "very satisfied" with their volunteer experience and 70 percent felt that they had made a difference in their community.Social implicationsPrograms such as NHN may be promising service models to meet the needs of older adults by building communities from the inside‐out.Originality/valueThis study provides new knowledge concerning the satisfaction of volunteers in a unique community‐based program serving older adults.