Suchergebnisse

Abstract

From Syria, in which the domestic quagmire erupted in 2011 migrated more than three million people in the late five years according to formal statistics. After emergence of migrant influx, Turkey embraced open door policy and built sheltering centers in the neighboring cities right after the appearance of migration wave. There are 253.748 refugees in 10 provinces at 24 different according to data on September 2016. Firstly, this study aims at investigating the various camps located on the different parts of the world built due to migration waves and whether they met the foundation targets of not. Secondly, the governance of refugee camps in Turkey and the position of these camps in refugee crisis is to be concerned and compared in compliance with the similar instance in the world and Turkey from a multidimensional perspective.
Keywords: Syrian refugees, governance, refugee camps.

Local governments, which are the closest units to people in terms of providing services, pay special attention to such issues as life and service quality, citizen satisfaction, meeting demands and expectations of citizens while making future plans and evaluating how successful they are in the public eye. The level of citizen satisfaction, citizens' experiences and perceptions about local services and their ideas about the legitimacy, credibility and performance of Mayor affect the success of local governments, particularly municipalities, in a positive or a negative way. This study aims to develop "a citizen report" about the local services in Konya by identifying how satisfied people are with the quality of the local public services provided by Konya Municipality.
Keywords: Local public services, service quality, citizen satisfaction, citizen report