Suchergebnisse

PurposeThis study aimed to understand mobile payment (MP) continuance usage in physical settings from trust and social experience perspective. A theoretical model was proposed based on trust transfer and social impact to reveal the factors influencing user intention to continually use MP.Design/methodology/approachStructural equation modeling (SEM) analysis was used on 308 respondents from Indonesia to examine the theoretical model while principal component factor analysis and descriptive statistics were utilized for data preparation.FindingsThe findings revealed the Perceived Herd behavior had the most significant contribution to Trust formation followed by Perceived Risk and Para-social interaction while the analysis of indirect and moderating effect was also significant in enriching the result.Originality/valueThis study postulated social experience as an antecedent factor to the formation of Trust in the MP continuance usage context. Moreover, while the commonly explored direct effect was investigated, the indirect effect and moderating impact that has not been addressed adequately in previous MP studies were also analyzed and this can be considered as a contribution to the body of knowledge.

PurposeThis study proposed a theoretical model to understand user intention to use social commerce (SC) of an emerging market based on social experience and social technology. The SC scope was limited to the third-party Social Network Sites utilized by the vendor to establish social interaction and communication with and among the customer about commercial activity.Design/methodology/approachA total of 750 Indonesian respondents were used to examine the research model using online and offline self-administered questionnaires.FindingsThe findings from the final model showed Perceived Enjoyment from the social technology factor has the most substantial direct effect on behavior intention in SC followed by the direct effect of Perceived Usefulness, the indirect effect of content quality, and social presence. Meanwhile, from social experience, the perceived herd was found to have a strong immediate effect on intention, followed by the direct effect of emotional support and indirect effect of subjective norms.Originality/valueConcerning SC study in emerging markets, the previous research also explored user intention from social and technical aspects, especially with the focus on consumer's desire to purchase. Meanwhile, the focus of this study was to investigate the determinant of social interaction intention by engaging in the SC community, which differs from prior research.

PurposeThis research aims to investigate the significant influence of social factors based on the social impact theory against service quality factors based on uncertainty avoidance dimension in determining user perception of trust toward mobile payment (MP) usage.Design/methodology/approachThe theoretical model used was analyzed by adopting the structural equation modeling technique. Questionnaires were delivered to Indonesian customers as the target respondents using Google Forms, and finally, 659 valid responses were received.FindingsBased on the direct effect analysis, service quality had more influence on the user trust perception than the social aspect. More specifically, Perceived Security was the most influential in increasing the level of user trust followed by Perceived Usefulness and Network Externalities.Originality/valueThis research presents a comprehensive investigation that applied a different perspective of the way social and service quality aspects develop user trust toward MP usage.

Purpose
This study aims to determine the impact of personality traits and social experience on Indonesian youngsters' intention to purchase impulsively from social commerce (SC) platforms. Furthermore, latent state-trait, personal traits and social impact were used to determine the factors influencing this impulsive behavior.


Design/methodology/approach
This is a theoretical research model with data obtained from 658 Indonesian youngsters between the ages of 18 and 24. The data were prepared using exploratory and confirmatory factors with the structural equation modeling (SEM) approach used to analyze the direct, indirect and moderating effects.


Findings
The result showed that hedonic motivation is the most influential personality trait construct that directly determines youngsters' purchasing intention, followed by perceived behavior control. Furthermore, their constructs from social experience, namely, subjective norms and peer communication, significantly have an indirect effect on the dependent variable through mediator hedonic motivation and perceived behavior control.


Originality/value
Preliminary studies neglected the social interaction process used by youngsters' in the impulsive purchase of the SC context. Therefore, this research postulated the associated factors by involving their interplay between personal traits and social experience.

Purpose
The purpose of this paper is to develop a theoretical model based on Push–Pull–Mooring (PPM) framework consisting of direct, indirect and moderating effects, derived from technology acceptance model, unified theory of acceptance and use of technology and other extended theory, to address the main factor influencing an individual in adopting mobile payment (MP) in physical stores. The research, therefore, utilized individual switching behavior as an underpinning to explain MP adoption in an offline context.


Design/methodology/approach
The theoretical model was tested by collecting data from 459 respondents in Indonesia through online self-administered questionnaires.


Findings
The finding indicated consumer innovativeness has the most influential direct effect on MP adoption, followed by deal proneness, perceived convenience and perceived herd behavior. Meanwhile, perceived enjoyment and subjective norms were found to have an indirect effect on the adaptation of MP through mediator convenience. Furthermore, age, gender, occupation and income did not have any moderating effect for all the direct influence of MP adoption.


Originality/value
Previous literature only focused on direct intention. However, this study observed the adoption of MP in a physical store by involving the switching behavior. It specifically puts concern and objective as the factors that influence user intention to switch from their old payment system to the MP system in bricks and mortar store using PPM framework.