Suchergebnisse

EXECUTIVE SUMMARY The current document provides the final guidelines for the Contribution of Social Media in Crisis Management (COSMIC) project. The guidelines aim to enhance the safety and security of citizens by supporting both citizens, and public authorities, in their use of social media to complement their crisis management efforts. The increased use of social media, in both day-to-day situations and during crisis situations has led to new opportunities with regard to crisis management. Within the current guidelines we refer to social media applications including: social networking sites, crowdsourcing applications, web-based tools and mobile applications where social media related techniques are incorporated. Advances in the use of these tools have led to barriers and challenges for the 'better use' of these tools by citizens and public organisations alike. Consequently, the COSMIC project has sought to support the 'best use' of social media during crises in a responsible and effective manner. To do so, COSMIC has developed a set of key principles, what we refer to as 'AID', to be followed: Acknowledging the fact that civil society can be trusted; Increasing the ability of civil society to take responsibility for further guarding its own well-being; Developing the capacities of public authorities for adapting to social media use by civil society. In accordance with the AID principles the COSMIC guidelines are split into two sets of tips and tricks for public authorities and for members of the public. By public authorities we mean those governmental organizations that carry a prime responsibility for crisis management as well as those organisations that do not focus on crisis management, but that have a responsibility for crisis management in their own domain (e.g., Civil Society Organisations). Although not within the focus of this first set of tips and tricks, other organizations that find themselves involved in crisis management activities will be able to use these tips and tricks as well. The second set ...