Suchergebnisse

Following Scott's recent sociology of nothing, we focus on the process of non-identification, wherein young adults seek to manage the risk of being marked by their non-participation in an important cultural practice. Drawing on qualitative interviews with undergraduate students we develop two overall identity refusal positions (resistance and othering), through which informants seek to disengage with the collective identity of the non-drinker. These positions are underlined by four categories of identity talk: denial and temporal talk (distancing through resistance), and disconnect and concealment talk (distancing through othering), which are used to repudiate non-drinking as culturally and personally meaningful respectively. We contribute understandings of how identities can be performed through active omission, developing Scott's conceptualization and demonstrating how this can be a potentially planful process, depending on the extent to which individuals credit a particular object or activity with being a 'something'.

Service robots with advanced intelligence capabilities can potentially transform servicescapes. However, limited attention has been given to how consumers experiencing vulnerabilities, particularly those with disabilities, envisage the characteristics of robots' prospective integration into emotionally intense servicescapes, such as long-term care (LTC). We take an interdisciplinary approach conducting three exploratory studies with consumers with disabilities involving Community Philosophy, LEGO ® Serious Play ®, and Design Thinking methods. Addressing a lack of consumer-centric research, we offer a three-fold contribution by 1) developing a conceptualization of consumer-conceived value of robots in LTC, which are envisaged as a supporting resource offering consumers opportunities to realize value; 2) empirically evidencing pathogenic vulnerabilities as a potential value-destruction factor to underscore the importance of integrating service robots research with a service inclusion paradigm; and 3) providing a theoretical extension and clarification of prior characterizations of robots' empathetic and emotion-related AI capabilities. Consumers with disabilities conceive robots able to stimulate and regulate emotions by mimicking cognitive and behavioral empathy, but unable to express affective and moral empathy, which is central to care experience. While providing support for care practices, for the foreseeable future, service robots will not, in themselves, actualize the experience of "being cared for."