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Using the Norwegian case of an integrated welfare and employment service organisation, this study examined how organisational factors of this far‐reaching, street‐level agency have affected frontline workers' opportunities to provide individualised services to users with complex needs. The article reports on two different policy and organisational settings: frontline workers as 'generalists' in a 'national employment policy context', and frontline workers as 'specialists' in a policy context that emphasises 'empowering the local level'. Findings suggest that the generalists in the study did not experience an opportunity to utilise the flexibility available to them in selecting suitable measures, nor did they develop user‐specific knowledge. The article argues that caseworker specialisation can create more room for discretion and professional knowledge about users and which measures should be applied, thereby improving the opportunity to tailor services in a 'one size fits all' organisational context.

This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and Journal of Applied Youth Studies (2021) 4:153–167 165 indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/. ; This paper argues that young people, targeted by activation policies, had several temporal experiences with work that can contribute to broadening our understanding of labour market policy for this group of young people. By drawing on qualitative interviews with young people not in employment, education, or training (NEET) in a Norwegian activation context, and by applying anthropological and sociological concepts on temporality and work time in our analysis, we question how time is constructed and reproduced in the establishment of work relations among this group of people. We argue that political discourses of work inclusion for young adults (NEETs) tend to portray work as a means to an end for inclusion. In doing so, they fail to address the complex temporal dimension of work. We find that young adults have a range of complex experiences where disparity between formal and informal aspects of work becomes visible. The temporal dimension of these experiences and the relativity of speed in getting a job are not experienced in a linear manner but as churning between getting a job, having a job, and losing a job. ; publishedVersion

AbstractWelfare conditionality is both ambitious and ambiguous for the frontline workers who put policy into practice. Since January 2017, the Norwegian frontline service should require social assistance benefit recipients under the age of 30 to participate in some sort of work‐related activation, so‐called mandatory activation. Drawing on qualitative interviews with frontline workers at local offices in the Norwegian Public Welfare Service (NAV), we investigate how the requirement is implemented in a context of a professionalised social welfare service. Mandatory activation is arguably a paternalistic measure. Drawing on Bernardo Zacka's concept of moral dispositions and Laura Specker Sullivan's concepts of maternalism, our findings indicate that at the frontline, mandatory activation policies are implemented by maternalistic decision making, emphasising the interpersonal relation between trained caseworkers and clients. The caseworkers use their discretionary powers in the implementation of conditionality and sanctions by emphasising care and support as embedded in the strict rules.