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International audience ; This case study identifies human factors that ought to be considered when studying industrial accident conditions, focusing on lessons learned from government involvement in the Fukushima-Daiichi nuclear accident, which occurred on March 11, 2011, in Japan. Chronological accounts of the accident have focused on the government's emergency response, using official reports and published testimonies. This multilevel analysis examines how the high degree of centralization and isolation among crisis management actors created obstacles that left them unable them to build narrative bridges among themselves. It will argue that in the aftermath of the accident, the successive explosion of three narrative bridges—structural, interactional, and contextual—prevented them from reacting more effectively to the disaster.

AbstractThis article argues that space plays an active role in shaping collective responses to crisis situations. While it is well known that the physical features of a place affect the way industrial accidents can be managed by response and rescue teams, this article will examine another important aspect of space: its role in helping to resolve crises. We present a case study involving a French complex where a chemical cloud, emitting an odor reminiscent of household natural gas, was accidentally released. Based on interviews with key participants, as well as a variety of documents, we will explain how the physical and material features of the accident site can be used to transform a situation of great uncertainty and chaos into a well‐designed and controlled experiment, thereby aiding in crisis resolution. This article contributes to crisis literature by shedding new light on the role of space in crisis resolution using the concepts of boundaries, movement, and distance, and by contrasting the case with the Fukushima Daiichi accident. By conceptualizing space not only as a reservoir of information and evidence, but also as a tangible foundation, it becomes feasible to utilize it as a valuable resource for managing and resolving future crises.