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The process of effectively implementing automated benefits administration can be much more complex than it appears on the surface for a number of reasons. The world of automated benefits administration has changed dramatically over the past ten years. This article discusses the beginnings and the current state of online benefits automation. Whether automating in house or using a third-party provider, finding the right software or provider is a critical success factor for both the implementation process and ongoing service delivery. Many common issues arise whether automating the process internally or using a third-party provider. Asking the right questions is crucial to avoiding many of these issues.