Suchergebnisse

This study aims to comprehensively synthesize existing literature on AI in tourism, highlighting key themes, strengths, and limitations, and illuminating pathways for future research, including the identification of emerging areas within this context. AI technology is rapidly transforming various sectors, including tourism, by augmenting customer service, improving operational efficiency, personalizing travel experiences, and supporting sustainability initiatives. Despite the growing body of research on this topic, there is a need for a comprehensive and systematic summary of the existing literature to illuminate the most effective uses of AI in this context and to identify gaps for future research. We employed the 'overview of reviews' methodology, which involved systematically locating, appraising, and synthesizing the results of previous review articles. Using Web of Science, we identified and analyzed 31 previous review articles on the application of AI in tourism. Their synthesis presents a comprehensive perspective on the present status of AI technology in the tourism sector. It provides valuable insights, not only for practitioners contemplating the implementation of AI solutions but also for academics aspiring to advance this study area. Moreover, the academic implications of this study reaffirm its objective to shape future inquiries into AI applications within tourism, advocate for the efficacious and sustainable employment of AI, and provoke scholarly exploration at the nexus of technology and sustainability in this sector.

Se identifican y analizan la percepción y las expectativas de los directivos en compañías industriales y de servicios empresariales sin una práctica sistematizada de inteligencia sobre el proceso de Inteligencia Competitiva, con el fin de contribuir al diseño de sistemas de gestión de inteligencia acordes con las necesidades, los procedimientos y la cultura de las empresas. Ante la escasez de estudios sobre la materia, se ha realizado un estudio exploratorio entre directivos y mandos intermedios de compañías sitas en Aragón (España) mediante entrevistas en profundidad semiestructuradas y grupos de discusión. Se concluye que la implantación de la Inteligencia Competitiva debería atender a estas propuestas: promover cambios en la cultura corporativa en favor de una mayor valoración de la información; establecer un sistema de gestión de alto nivel acorde con la normativa sobre sistemas de gestión integrados; vincularla con el ejercicio de las funciones directivas y las áreas funcionales; organizar su producción con un enfoque orientado a la gestión de proyectos; dotar de competencias en inteligencia a los mandos intermedios para que participen en su creación; y fijar códigos éticos adaptados a las particularidades de cada sector.

The proliferation of fact-checking services is a fast-growing global phenomenon, especially in Western countries. These services are the response of journalism to disinformation, that has transformed a common internal procedure of journalistic work in the core of a business directed to the general public, also offered to the companies of mass media and social media. Literature review shows that the research on fact-checking has focused on the origin, funding, relationship with the media, procedures, and experiences related to politics and COVID-19. However, the ownership structure of the fact-checking services has been superficially analysed and the business model of these platforms has not yet been studied in detail and depth. The objective of this article is to identify and analyse the business model of the nine Spanish active fact-checking services through a documentary research of public information sources and the information that these services give about themselves. This paper explains their ownership structure and income provenance, from open information sources. The findings are that the fact-checking services that depend on media groups are no strangers to the trend of opacity usual in these groups, but in the case of fact-checking services that are born as initiatives of journalists, the trend towards transparency is, in the majority of cases, clear. However, the information provided by the Spanish fact-checking services is deficient and does not allow us to discover their business models, except in the case of Newtral and, to a certain extent, Maldita.