Suchergebnisse

The government is required to provide good public services, this is based on the development of information technology, communication and science. One of them is by implementing an e-government system. BAPPEDA implements an E-Planning system which is a form of embodiment of Good Governance through E-Governance. E-planning in Bappeda is often referred to as SIPD or local government information system. The purpose of this research is to find out how effective the E-Planning system is in regional development planning in Tulungagung Regency. This study uses descriptive qualitative research methods with data obtained from observations and interviews. This study analyzes the effectiveness of the system based on the theory of Aprilia, Wijaya, and Suryadi (2014: 130), which includes the role of the website, the role of the government, goals, reach of access, content, and interaction. The results showed that the effectiveness of the E-Planning System or SIPD in regional development planning has been effectively carried out in the Tulungagung Bappeda which includes regional development information and regional financial information. Supporting factors are the rapid development of information technology, adequate facilities and infrastructure, and gradual socialization to local governments. The inhibiting factors are the existence of local governments that have low educational backgrounds, the system is still simple, there are still many areas that have difficulties in networking, and if there are errors, they must contact the Ministry of Home Affairs directly. ; Pemerintah dituntut untuk memberikan pelayanan publik yang baik, hal ini didasari dengan adanya perkembangan teknologi informasi, komunikasi dan ilmu pengetahuan. Salah satunya dengan menerapkan sistem e-government. BAPPEDA menerapkan sistem E-Planning yang merupakan bentuk perwujudan Good Governance atau tata kelola pemerintahan yang baik melalui E-Governance. E-planning di Bappeda sering disebut dengan SIPD atau sistem informasi pemerintahan daerah. Tujuan ...

Seiring dengan bertambahnya kebutuhan masyarakat, maka pelayanan yang diberikan pemerintah kepada masyarakat terus mengalami pembaharuan. Pelayanan publik berbasis teknologi mulai dikembangkan pemerintah sejak menerapkan electronic government di Indonesia. Salah satunya adalah Pemerintah Kabupaten Gresik khususnya pelayanan limbah cair domestik. Banyaknya rumah tangga di perkotaan yang melakukan berbagai aktivitas rumah tangga menghasilkan limbah cair domestik. Menindaklanjuti hal tersebut, Pemkab Gresik melalui Dinas Pekerjaan Umum dan Tata Ruang Kabupaten Gresik meluncurkan inovasi dengan memanfaatkan electronic government yakni Go-Ploong (Go-Pelayanan Limbah Cair Domestik Online Gresik) dikelola oleh Unit Pelaksanaan Teknis Pengelolaan Limbah Cair Domestik. Go-ploong merupakan salah satu bentuk upaya Pemerintah Kabupaten Gresik untuk mengendalikan pencemaran lingkungan. Yakni untuk mempercepat penanganan pengendalian pencemaran air dan tanah lalu di olah di IPLT sehingga tercipta sanitasi aman. Tujuan dari penelitian ini adalah untuk mendiskripsikan Inovasi Pelayanan Go-Ploong di Dinas Pekerjaan Umum dan Tata Ruang Kabupaten Gresik. Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data yaitu melalui wawancara secara daring, studi kepustakaan, dan dokumentasi. Hasil dari penelitian ini menunjukkan bahwa inovasi pelayanan go-ploong di Dinas Pekerjaan Umum dan Tata Ruang Kabupaten Gresik dalam pelaksanaanya telah memenuhi kriteria inovasi. Pada kriteria memiliki kebaruan, go-ploong dianggap sebagi pioneer sarana pengangkut limbah cair domestik berbasis daring di Indonesia. Kriteria efektif, go-ploong berupaya untuk menjangkau masyarakat di Kabupaten Gresik. Kriteria bermanfaat, memberikan kemudahan dengan fasilitas online dan data pengguna jasa terfasilitasi. Kriteria dapat ditransfer/direplikasi, penyelenggara publik yang belajar dari pengalaman pelaksanaan MIS go-ploong. Kriteria berkelanjutan, go-ploong layak untuk menjadi inovasi berkelanjutan karena mendapat dukungan program serta anggaran. Kata kunci : Inovasi Pelayanan, Limbah Cair, Go-ploong. Along with the increasing needs of the community, the services provided by the government to the community continue to be renewed. Technology-based public services began to be developed by the government since implementing electronic government in Indonesia. One of them is the Gresik Regency Government, especially domestic liquid waste services. The number of urban households doing various household activities produces domestic liquid waste. Following up on this, the Gresik Government through the Gresik Regency Public Works and Spatial Office launched an innovation by utilizing the electronic government namely Go-Ploong (Go-Gresik Online Domestic Liquid Waste Service) managed by the Technical Implementation Unit of Domestic Liquid Waste Management. Go-ploong is one of the efforts of the Gresik Regency Government to control environmental pollution. Namely to accelerate the handling of water and soil pollution control and then processed in IPLT so that it creates safe sanitation. The purpose of this research is to describe The Innovation of Go-Ploong Services at the Gresik Regency Public Works and Spatial Office. This research uses qualitative descriptive method with data collection techniques, namely through online interviews, literature studies, and documentation. The results of this study show that the innovation of go-ploong services in the Gresik Regency Public Works and Spatial Office in its implementation has met the innovation criteria. In the criteria of novelty, go-ploong is considered as a pioneer of domestic liquid waste transport facilities based online in Indonesia. Effective criteria, go-ploong seeks to reach the community in Gresik Regency. Useful criteria, providing convenience with online facilities and facilitated service user data. Criteria can be transferred / replicated, public organizers who learn from the experience of mis go-ploong implementation. Sustainable criteria, go-ploong deserves to be a sustainable innovation because it gets program support as well as budget. Keywords: Service Innovation, Liquid Waste, Go-ploong.

Inovasi pelayanan Gadis Ayu (Gerakan Indonesia Sadar Adminduk ke Posyandu) merupakan sebuah inovasi yang digagas oleh Dinas Kependudukan dan Pencatatan Sipil (Dispendukcapil) Kabupaten Lumajang yang bekerja sama dengan kader posyandu dalam memberikan pelayanan pengurusan semua jenis dokumen kependudukan dan pencatatan sipil yang akses layanannya lebih dekat dengan masyarakat. Pelayanan ini diciptakan untuk percepatan pelayanan administrasi kependudukan dan mengatasi permasalahan pelayanan adminduk di desa-desa khususnya guna meningkatkan kesadaran masyarakat akan pentingnya pengurusan administrasi kependudukan. Tujuan penelitian ini adalah untuk mendeskripsikan inovasi pelayanan Gadis Ayu di Dispendukcapil Kabupaten Lumajang. Jenis penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif. Fokus penelitian menggunakan teori komponen kapasitas inovasi yang dikemukakan oleh Emery et al. (2015) yaitu 1) innovative culture (budaya inovasi), 2) leadership (kepemimpinan), 3) expert knowledge (pengetahuan ahli), 4) stake holder engagement (keterlibatan pemangku kepentingan), 5) innovative work design (Desain Kerja yang Inovatif). Analisis data yang dilakukan adalah pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil dari penelitian ini menunjukkan bahwa Dispendukcapil Kabupaten Lumajang telah memenuhi lima komponen kapasitas inovasi serta pelaksanaannya sudah berjalan dengan cukup baik, meskipun masih terdapat beberapa kendala. Budaya inovatif telah diterapkan pada aktivitas sehari-hari. Kepemimpinan memiliki tanggung jawab yang besar dengan menempatkan dirinya sebagai fasilitator yang mampu mengkoordinir pegawainya dan sebagai motivator yang mampu memotivasi dan menyemangati pegawainya. Pengetahuan ahli menunjukkan bahwa tanggung jawab dalam pelaksanaan sudah cukup baik dan mumpuni. Keterlibatan pemangku kepentingan menunjukkan bahwa semuanya telah mendukung. Desain kerja yang inovatif telah diterapkan dengan baik meskipun di beberapa desa pelayanan tuntas di tempat membutuhkan penambahan waktu karena antusias masyarakat. Kata Kunci: Inovasi, Pelayanan, Pelayanan Gadis Ayu The service innovation for Gadis Ayu (Indonesian Movement Awareness of Population Administration to Posyandu) is an innovation initiated by the Lumajang Regency Population and Civil Registration Service (Dispendukcapil) in collaboration with Posyandu cadres in providing services for managing all types of population documents and civil registration with closer service access. with the community. This service was created to accelerate population administration services and overcome administrative service problems in villages in particular in order to increase public awareness of the importance of managing population administration. The purpose of this study was to describe the service innovation for Gadis Ayu in the District Government Office of Lumajang. The type of research used is descriptive with a qualitative approach. The research focus uses the innovation capacity component theory proposed by Emery et al. (2015) namely 1) innovative culture (innovation culture), 2) leadership (leadership), 3) expert knowledge (expert knowledge), 4) stakeholder engagement (involvement of stakeholders), 5) innovative work design (Innovative Work Design) ). The data analysis conducted was data collection, data reduction, data presentation, and conclusion drawing. The results of this study indicate that the Lumajang District Civil Service Office has fulfilled the five components of innovation capacity and its implementation has been running quite well, although there are still some obstacles. Innovative culture has been applied to daily activities. Leadership has a big responsibility by placing itself as a facilitator who is able to coordinate its employees and as a motivator who is able to motivate and encourage its employees. Expert knowledge shows that the responsibility for implementation is quite good and qualified. Stakeholder involvement shows that all have been supportive. Innovative work designs have been implemented well even though in some villages on-site complete services require additional time due to community enthusiasm. Keywords: Public Service, Service Innovation, Gadis Ayu Service

Pembangunan dalam ekonomi di desa sudah lama di bentuk oleh pemerintah yaitu Badan Usaha Milik Desa yang merupakan lembaga yang menjalankan ekonomi di tingkat desa dan mempunyai tujuan untuk pengelolaan potensi desa setempat serta mensejahterahkan masyarakat. Salah satunya BUMDesa Tirto Abadi di Desa Ngringinrejo yang mengelola Agrowisata Kebun Belimbing yang bergerak pada wisata alam yakni perkebunan belimbing. Melihat adanya permasalahan yang ada adalah pengelolaan area parkir yang kurang luas sehingga harus diarahkan di tanah kosong milik warga setempat dan spot foto wisatawan. Penelitian ini bertujuan untuk mendiskripsikan pengelolaan BUMDesa dalam strategi mengembangkan desa wisata yakni di Agrowisata Kebun Belimbing Desa Ngringinrejo Kecamatan Kalitidu Kabupaten Bojonegoro. Penelitian dilakukan menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data melalui observasi, wawancara dan dokumentasi. Teknik analisis data yang digunakan adalah pengumpulan data, reduksi data, penyajian data dan penyimpulan. Hasil dari penelitian ini bahwa menunjukkan Pengelolaan Badan Usaha Milik Desa Tirto Abadi melalui Strategi Pengembangan Agrowisata Kebun Belimbing berdasarkan teori Capacitiy Building menurut Grindle (1997) dalam jurnal (Arnold, 2016) sebagai berikut 1) Strategi Pengembangan Sumberdaya Manusia berdasarkan dinilai dari pengetahuan; keterampilan; pengelompokan kerja; tingkah laku, serta motivasi berupa pelatihan pada pengelola Agrowisata, namun dalam hal pengelolaan Agrowisata masih belum maksimal. 2) Strategi Penguatan Organisasi dalam proses pengambilan keputusan ada beberapa forum yang diadakan sesuai dengan kebutuhan di forum itu juga rapat intensif BUMDesa dilakukukan untuk mengevaluasi kinerja dan proses usaha setiap bulanya dalam segi sarana dan prasarana yang belum memadai. 3) Strategi Reformasi Kelembagaan yaitu fokus pada kerjasama dalam upaya mengembangkan Agrowìsata Kebun Belimbing. Maka saran dari peneliti adalah penambahan spot foto sebagai daya tarik wisatawan sehingga berdampak pada penambahan kunjungan wisatawan dan menumbuhkan kesadaran masyarakat terkait pengelolaan wisata serta adanya pelatihan berbasis pertanian kepada petani agar pengembangan agrowisata lebih maksimal. Kata Kunci : Pengelolaan BUMDesa, Strategi Pengembangan, Agrowisata Kebun Belimbing. Development in the economy in the village has long been in the form of the government, namely the Village Owned Enterprises which is an institution that runs the economy at the village level and has the aim of managing the potential of the local village and welfare of the community. One of them is BUMDesa Tirto Abadi in Ngringinrejo Village which manages Belimbing Garden Agrotourism which is engaged in natural tourism, namely star fruit plantations. Seeing the problem is the management of parking areas that are not wide enough so that it must be directed in vacant land owned by local residents and tourist photo spots. This research aims to describe the management of BUMDesa in the strategy of developing tourism villages, namely in agrotourism Belimbing Garden Ngringinrejo Village District Kalitidu Bojonegoro Regency. The research was conducted using qualitative approach with descriptive method. Data collection techniques through observation, interviews and documentation. Data analysis techniques used are data collection, data reduction, data presentation and collection. The results of this study showed the Management of Tirto Abadi Village Owned Enterprises through the Development Strategy of Belimbing Garden Agrotourism based on capacitiy building theory according to Grindle (1997) in the journal (Arnold, 2016) as follows 1) Human Resource Development Strategy based on assessed from knowledge; skills; working grouping; behavior, as well as motivation in the form of training on agrotourism managers, but in terms of agrotourism management is still not maximal. 2) Organizational Strengthening Strategy in the decision-making process there are several forums held in accordance with the needs in the forum as well as intensive meetings BUMDDesa conducted to evaluate the performance and business process every month in terms of inadequate facilities and infrastructure. 3) Institutional Reform Strategy that focuses on cooperation in efforts to develop Agrowìsata Belimbing Garden. So the advice from researchers is the addition of photo spots as tourist attractions so as to have an impact on the addition of tourist visits and foster public awareness related to tourism management and the existence of agricultural-based training to farmers so that agrotourism development is more maximal. Keywords: BUMDesa Management, Development Strategy, Agrotourism Belimbing Garden

Seiring dengan bertambahnya kebutuhan masyarakat, maka pelayanan yang diberikan pemerintah kepada masyarakat terus mengalami pembaharuan. Pelayanan publik berbasis teknologi mulai dikembangkan pemerintah sejak menerapkan electronic government di Indonesia. Salah satunya adalah Pemerintah Kabupaten Gresik khususnya pelayanan limbah cair domestik. Banyaknya rumah tangga di perkotaan yang melakukan berbagai aktivitas rumah tangga menghasilkan limbah cair domestik. Menindaklanjuti hal tersebut, Pemkab Gresik melalui Dinas Pekerjaan Umum dan Tata Ruang Kabupaten Gresik meluncurkan inovasi dengan memanfaatkan electronic government yakni Go-Ploong (Go-Pelayanan Limbah Cair Domestik Online Gresik) dikelola oleh Unit Pelaksanaan Teknis Pengelolaan Limbah Cair Domestik. Go-ploong merupakan salah satu bentuk upaya Pemerintah Kabupaten Gresik untuk mengendalikan pencemaran lingkungan. Yakni untuk mempercepat penanganan pengendalian pencemaran air dan tanah lalu di olah di IPLT sehingga tercipta sanitasi aman. Tujuan dari penelitian ini adalah untuk mendiskripsikan Inovasi Pelayanan Go-Ploong di Dinas Pekerjaan Umum dan Tata Ruang Kabupaten Gresik. Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data yaitu melalui wawancara secara daring, studi kepustakaan, dan dokumentasi. Hasil dari penelitian ini menunjukkan bahwa inovasi pelayanan go-ploong di Dinas Pekerjaan Umum dan Tata Ruang Kabupaten Gresik dalam pelaksanaanya telah memenuhi kriteria inovasi. Pada kriteria memiliki kebaruan, go-ploong dianggap sebagi pioneer sarana pengangkut limbah cair domestik berbasis daring di Indonesia. Kriteria efektif, go-ploong berupaya untuk menjangkau masyarakat di Kabupaten Gresik. Kriteria bermanfaat, memberikan kemudahan dengan fasilitas online dan data pengguna jasa terfasilitasi. Kriteria dapat ditransfer/direplikasi, penyelenggara publik yang belajar dari pengalaman pelaksanaan MIS go-ploong. Kriteria berkelanjutan, go-ploong layak untuk menjadi inovasi berkelanjutan karena mendapat dukungan program ...

Polresta Sidoarjo selaku badan keamanan negara yang memiliki wewenang untuk menjaga keamanan negara serta memberikan pelayanan terhadap masyarakat. Polresta Sidoarjo menciptakan suatu inovasi e-SIM yang berguna untuk memudahkan masyarakat dalam proses pembuatan dan perpanjangan SIM. Penelitian ini bertujuan untuk mengetahui, mendiskripsikan dan menjelaskan serta menggambarkan bagaimana inovasi layanan e-SIM di Polresta Sidoarjo. Metode yang digunakan dalam penelitin ini yaitu deskriptif kualitatif. Dalam penelitian ini fokus penelitian pada teori adopsi inovasi pemerintah oleh Taehyon Choi dan Susan Mayers Chandler yaitu: latar belakang terjadinya inovasi e-government, pendahulu inovasi e-government yang terdiri dari struktur pendahulu dan perilaku pendahulu, serta faktor impelementasi e-government. Latar belakang terjadinya inovasi e-SIM Polresta Sidoarjo yaitu adanya perkembangan teknologi yang pesat serta masalah pelayanan SIM seperti terjadi antri panjang selama pembuatan SIM manual sehingga Polresta Sidoarjo menciptakan inovasi aplikasi e-SIM untuk memudahkan layanan SIM. Struktur pendahulu merupakan hasil inovasi yang diciptakan yaitu berupa aplikasi berbasis android yang dapat digunakan untuk mengajukan permohonan layanan SIM, aplikasi ini yaitu e-SIM yang dapat digunakan setelah para pengguna mengunduh aplikasi tersebut di smartphone. Perilaku terdahulu merupakan upaya tindakan yang dilakukan untuk keberhasilan inovasi dari pihak sumber daya manusia, dalam inovasi e-SIM ini dilakukan pelatihan terlebih dahulu kepada para pegawai dan simulasi untuk meluncurkan aplikasi e-SIM. Faktor implementasi dari aplikasi e-SIM yaitu sering terjadinya antrian panjang serta adanya percaloan dalam pembuatan SIM di Polresta Sidoarjo. Kata Kunci: Inovasi Pelayanan, Pelayanan e-SIM dan Adopsi inovasi. Abstract Polresta Sidoarjo as the state security agency which has the authority to maintain state security and provide services to the community. The Sidoarjo Police Department created an e-SIM innovation that is useful to facilitate the community in the process of making and extending SIM. This study aims to determine, describe and explain and describe how the e-SIM service innovation in the Sidoarjo Police. The method used in this research is descriptive qualitative. In this study, the focus of research on the theory of government innovation adoption by Taehyon Choi and Susan Mayers Chandler is: the background of the occurrence of e-government innovation, the predecessors of e-government innovation which consists of predecessor structures and predecessor behaviors, as well as e-government implementation factors. The background for the innovation of e-SIM at the Sidoarjo Police is the rapid development of technology and SIM service problems such as long queues during manual SIM creation so that the Sidoarjo Police has created an e-SIM application innovation to facilitate SIM services. The predecessor structure is the result of an innovation created in the form of an android-based application that can be used to apply for SIM services, this application is an e-SIM which can be used after users download the application on a smartphone. The previous behavior is an action taken for the success of innovation on the part of human resources, in this e-SIM innovation, prior training is carried out for employees and a simulation to launch the e-SIM application. The implementation factor of the e-SIM application is the frequent occurrence of long queues and brokering in making SIM at the Sidoarjo Police. Keywords: Service Innovation, e-SIM Service and Innovation Adoption.

Implementation of e-Government, in fact facilitates the relationships between government, private, and the community, making them more efficient, effective, and productive. The ease of governance relationships through e-Government was responded well by the Surabaya City Government in order to improve services to the government, the private sector and the public. To improve its services, city officials adopted the ERP (Enterprise Resource Planning), a kind of software that integrates all departments and functions of a company or into a computer system that can serve all the needs of the company, either from the sales department, HR, production or finance. The objective of the ERP system is to coordinate the organization's overall business. The Surabaya City Government has implemented the ERP software with the name of Government Resources Management System (GRMS). The GRMS is one of the innovations developed as a resource management system that is integrated with the administration of bureaucratic activity from upstream to downstream (in the context of spending) that has been developed by the government of Surabaya in order to support local financial management. The implementation of GRMS is expected to increase transparency and accountability in government procurement, information on the state or condition of physical progress of a work and its problems, and facilitate the acknowledgement and accumulation of expenditures for each activity in the construction and implementation of activities or tasks in accordance with schedule which have been implemented. So that the desired output to meet the challenges and demands of better public services. ; Implementation of e-Government, in fact facilitates the relationships between government, private, and the community, making them more efficient, effective, and productive. The ease of governance relationships through e-Government was responded well by the Surabaya City Government in order to improve services to the government, the private sector and the public. To improve its services, city officials adopted the ERP (Enterprise Resource Planning), a kind of software that integrates all departments and functions of a company or into a computer system that can serve all the needs of the company, either from the sales department, HR, production or finance. The objective of the ERP system is to coordinate the organization's overall business. The Surabaya City Government has implemented the ERP software with the name of Government Resources Management System (GRMS). The GRMS is one of the innovations developed as a resource management system that is integrated with the administration of bureaucratic activity from upstream to downstream (in the context of spending) that has been developed by the government of Surabaya in order to support local financial management. The implementation of GRMS is expected to increase transparency and accountability in government procurement, information on the state or condition of physical progress of a work and its problems, and facilitate the acknowledgement and accumulation of expenditures for each activity in the construction and implementation of activities or tasks in accordance with schedule which have been implemented. So that the desired output to meet the challenges and demands of better public services.

Permasalahan pelayanan pajak daerah membuat Badan Pendapatan Pengelolaan Keuangan dan Aset Daerah Kabupaten Ponorogo meluncurkan inovasi e-government, yaitu aplikasi Sipandaunik dengan tujuan untuk meningkatkan pelayanan pajak daerah menjadi lebih efektif dan efisien. Tujuan dari penelitian ini untuk mendeskripsikan inovasi pelayanan pajak daerah melalui aplikasi Sipandaunik dalam meningkatkan pelayanan pajak daerah di Kabupaten Ponorogo. Penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data melalui wawancara, observasi dan dokumentasi. Teknik analisis data yang digunakan meliputi pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Fokus penelitian didasarkan pada faktor sukses inovasi e-government oleh Kalvet (2012) yang meliputi leadership and public sector competencies, adequate funding, legislative and regulatory support, development of (strategic) information technology infrastructure, public-private partnerships, dan private sector competencies. Hasil penelitian menunjukkan bahwa inovasi pelayanan pajak daerah melalui aplikasi Sipandaunik sukses meningkatkan pelayanan pajak daerah menjadi lebih efektif dan efisien. Adapun detail dari suksesi inovasi layanan tersebut adalah sebagai berikut: 1) Leadership and Public Sector Competencies, pemimpin melaksanakan tugas dan tanggungjawab dengan baik dalam penerapan aplikasi Sipandaunik serta para pegawai yang kompeten dalam mengelola aplikasi. 2) Adequate Funding, penerapan aplikasi Sipandaunik menggunakan dana APBD dan selama penerapan belum pernah mengalami kendala pada dana. 3) Legislative and Regulatory Support, peraturan yang mengatur aplikasi Sipandaunik, yaitu Perbup Ponorogo Nomor 106 Tahun 2019 dan sudah ada SOP secara tertulis. 4) Development of (strategic) Information Technology Infrastructure, dalam pengembangannya aplikasi menggunakan perangkat keras dan perangkat lunak serta menjamin keamanan data dari wajib pajak. 5) Public-Private Partnerships, tidak terdapat kemitraan ...

The Covid-19 pandemic is a new problem that is being faced all over the world. Indonesia is one of the countries that is struggling against the impact of the pandemic which has affected the country's economic sector. The government has taken steps to refocus the village fund budget, including in establishing the Village Fund Direct Assistance (BLT-DD) program to deal with poverty problems caused by the Covid-19 pandemic. However, in the implementation of this program, there are still many problems such as data collection problems, double assistance, not on target and so on. This study was conducted to describe the effectiveness of the BLT-DD program carried out in Kepatihan Village, Jombang Regency. Collecting data in this study in the form of interviews, observations, literacy studies and documentation. The data analysis technique is carried out by the process of collecting data, reducing data, presenting data and drawing conclusions. This study assessed using eight indicators of effectiveness of the program is the precision of the timing, cost calculation, measurement, identify options, precision in thinking, accuracy in performing the command, set goals and target accuracy. Of the eight indicators of program effectiveness, there are four indicators that show less than optimal results, namely the indicators of timeliness, accuracy of choice, accuracy in measurement and accuracy of targets. The gap that occurs between the standards set and their implementation results in unsatisfactory results. Inharmonious policies that underlie the BLT program can be used as evaluation material for the central government and for village governments it is hoped that they will be more selective in selecting prospective beneficiaries. Keywords: Effectiveness, Direct Cash Assistance (BLT), Village Fund ; Pandemi Covid-19 menjadi sebuah persoalan baru yang tengah dihadapi di seluruh dunia. Indonesia salah satu negara yang sedang berjuang melawan dampak pandemi yang telah berimbas pada sektor perokonimian. Pemerintah telah ...

The development of innovation in the public sector must continue to be improved in order to adapt in a dynamic environment, the development of innovation aims to meet the needs of society. Perumda Pasar Lamongan Regency launched Pasar Online Lamongan innovation so that people can sell and shop products online. POL innovation is proof that The Lamongan Regency Market Perumda supports the government in accelerating and expanding digitalization in the region in accordance with Presidential Decree of the Republic of Indonesia Number 3 of 2021. As a result of the pandemic, consumer behavior is changing as today's society prefers to shop online rather than traditional markets. The purpose of this research is to describe POL application innovation through Mobile Application Stickiness. The type of research chosen by researchers is descriptive research with a qualitative approach using observation, interviews, documentation and literature studies in data collection. The results showed that POL innovation is already going well but still needs further development. Furthermore, the control of the application is well designed so that users can easily operate it. Lamongan Regency Market Perumda builds Communication with users to keep users of the application. Furthermore, responssiveness in the application is still not maximal because there are still errors and lag. Then the POL Context was originally just an online store turned into a local marketplace. The efficacy of POL application has provided many benefits in helping merchants and UMKM to sell products online. Finally, the promotion was carried out by The Lamongan Regency Market Perumda to socialize POL to the people of Lamongan Regency. Keywords: Service Innovation, E-Goverment, Mobile Application Stickiness, Pasar Online Lamongan, Marketplace ; Perkembangan inovasi di sektor publik harus terus ditingkatkan agar bisa beradaptasi dalam lingkungan yang dinamis, pengembangan inovasi bertujuan untuk memenuhi kebutuhan masyarakat. Perumda Pasar Kabupaten Lamongan ...

A good public service can be judged from how the service is carried out in accordance with the service standards that have been set. The Department of Population and Civil Registration of Tulungagung Regency has published an online-based application innovation called the Integrated Fast Accurate Population Administration (Pandu Cakti). This research was conducted at the Dispendukcapil Tulungagung Regency which aims to describe the innovation of integrated fast accurate administration services (Pandu Cakti). This study uses a descriptive method with a qualitative approach and uses an analytical knife of the supporting factors in the success of e-Government innovation based on Kalvet theory (2012). The data collection technique used observation, interviews and documentation and also the determination of the sources with snowball sampling and analyzed using data analysis techniques, namely data reduction, data presentation, and drawing conclusions. The results of this study indicate that the innovation of Pandu Cakti of the Department of Population and Civil Registration of Tulungagung Regency has fulfilled six supporting factors in the success of e-Government innovation based on Kalvet theory (2012). The leadership factor has been going well where the leader carries out his duties well and is able to create innovations to solve problems that have not been resolved so far. The funding factor, in which this innovation uses funds from the APBD and there are no obstacles in funding. Legislative and regulatory support factors have gone well with the written basis and SOP. The development factor of information technology infrastructure (strategic) has been going well even though there are several obstacles in the network. The partnership factor with the public sector, the existence of partnerships with the public sector, namely all Village Offices and District Offices in Tulungagung Regency. The competence factor of the private sector, there is competence in the field of making applications, namely in coding by third ...

Penggunaan teknologi saat ini dibutuhkan dalam bidang pelayanan publik. Seiring dengan bertambahnya kebutuhan masyarakat maka pemerintah sebagai penyedia layanan publik terus melakukan pembaruan terhadap perubahan pelayanan yang diberikan agar memudahkan masyarakat dalam mendapatkan layanan informasi. Salah satu penerapan e-government oleh Dinas Perhubungan Kota Surabaya adalah inovasi aplikasi TransportasiKu yang bertujuan untuk memberikan layanan informasi terkait lalu lintas dan transportasi umum yang ada di Surabaya secara terkini, praktis, lebih cepat dengan satu aplikasi yang memuat semua informasi melalui genggaman smartphone. Penelitian ini menganalisa menggunakan indikator measuring the quality of e-government from the user prespective (Kozák, 2018) dengan enam indikator yaitu ease of use, content and appearance of the information, reliability, citizen support, trust/security, support in completing forms. Penelitian ini menggunakan jenis penelitian deskriptif dengan metode kualitatif, teknik pengumpulan data wawancara, observasi, dokumentasi dan teknik analisa data yaitu pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan/verifikasi. Hasil penelitian ini menunjukkan bahwa aplikasi ini mendapat respon yang cukup baik dari masyarakat sebagai pengguna karena dapat memberikan layanan informasi yang dibutuhkan namun masih ada juga gangguan dalam penggunaannya. Indikator pertama, kemudahan penggunaan dirasa para pengguna sangat mudah digunakan untuk setiap saat. Indikator kedua, isi dan tampilan informasi yang dihadirkan sederhana dan lengkap. Indikator ketiga keandalan, pada aplikasi ini server yang digunakan masih kurang cukup. Indikator keempat dukungan masyarakat untuk halaman bantuan tidak tersedia hanya ada kolom komentar. Indikator kelima kepercayaan/keamanan, tidak menyertakan informasi pribadi sehingga aman. Indikator keenam dukungan dalam pengisian, formulir aplikasi ini berbasis informasi tanpa perlu pengisian formulir data para penggunanya. Kata Kunci : Pelayanan Publik, Inovasi, E-Government, TransportasiKu The use of technology is currently needed in the field of public services. Along with the increasing needs of the community, the government as a public service provider continues to make updates to changes in the services provided to make it easier for the public to get information services. One of the applications of e-government by the Surabaya City Department of Transportation is the TransportationKu application innovation which aims to provide information services related to traffic and public transportation in Surabaya in an up-to-date, practical, faster way with one application that contains all information through the grip of a smartphone. This study analyzes using indicators measuring the quality of e-government from the user perspective (Kozák, 2018) with six indicators, namely ease of use, content and appearance of the information, reliability, citizen support, trust/security, support in completing forms. This research uses descriptive research with qualitative methods, interview data collection techniques, observation, documentation and data analysis techniques, namely data collection, data reduction, data presentation and conclusion / verification. The results of this study indicate that this application has received a fairly good response from the public as a user because it can provide the information services needed, but there are still disturbances in its use. The first indicator, ease of use, is felt by users to be very easy to use at any time. The second indicator, the content and display of the information presented is simple and complete. The third indicator is reliability, in this application the server used is still insufficient. The fourth indicator of community support for the help page is not available, only a comment column. The fifth indicator is trust / security, does not include personal information so it is safe. The sixth indicator of support in filling in this application form is information-based without the need to fill out user data forms. Keywords: Public Service, Innovation, E-Government, TransportasiKu

The government seeks to improve the quality of public services through innovation by utilizing information and communication technology in all fields, including the health sector. Tarik Health Center which is a health facility that makes an innovation, namely the Health Center Information System Paperless (SIMPLE). SIMPLE is a software internal that is integrated in all health center services without paper passing. This innovation is motivated by the large number of patient visits and the amount of paper usage. In its implementation there are problems such as changing the mindset of employees from writing to typing, and the technical system. The purpose of this research is to describe innovation and to know the implementation of SIMPLE Tarik Health Center. The type of research is descriptive qualitative research. Data collection techniques through observation, interviews, and documentation. Data analysis techniques are data collection, data reduction, data presentation, and drawing conclusions. The focus of the research uses innovation management theory from Utomo (2017) with five indicators, namely: idea exploration, innovation incubation, innovation dissemination/diffusion, innovation adoption/replication/modification, and innovation actualization. The results of the study show SIMPLE based on Utomo (2017), namely: First, Tarik Health Center creates innovations based on service problems, improving employee performance, and responding to challenges from BPJS (Social Security Administrative Bodies). Second, the Tarik Health Center prepares the infrastructure needs for internet networks, computers, and changes the mindset of employees working with a computerized system. Third, the Tarik Health Center conducts socialization to partners through SIAP TARIK (patient queuing application) which ispart of the SIMPLE program. Fourth, SIMPLE will be replicated to all health centers in Sidoarjo Regency, but it is still constrained by Covid-19. Fifth, the Tarik Health Center carries out monitoring and evaluation activities ...

Pemerintah Kabupaten (Pemkab) Sidoarjo memanfaatkan Electronic Government sebagai upaya dalam meningkatkan kualitas pelayanan publik yang efektif, efisien, transparansi dan akuntabel. Pemerintah Kabupaten (Pemkab) Sidoarjo menciptakan dan mengembangkan sebuah inovasi pelayanan publik digital yaitu Sistem Pelayanan Rakyat Sidoarjo (Sipraja) yang berbasis aplikasi android dan website. Sipraja ini merupakan wujud nyata Pemerintah Kabupaten (Pemkab) Sidoarjo dalam optimlisasi pemerataan pemanfaatan teknologi dalam pelaksanaan pelayanan publik yang memberikan 16 jenis pelayanan pembuatan surat perijinan dan kebutuhan adminstrasi yang diperlukan masyarakat, di tingkat Desa/kelurahan, Kecamatan dan Kabupaten tanpa harus mengantri. Desa Tambakrejo merupakan desa yang berhasil dalam penerapan Sipraja di Kabupaten Sidoarjo. Tujuan dari penelitian ini adalah untuk mendeskripsikan penerapan Sipraja di Desa Tambakrejo, Kecamatan Waru, Kabupaten Sidoarjo. Jenis penelitian ini adalah penelitian deskriptif dengan pendekatan kualitatif. Untuk menganalisis penelitian ini digunakan empat (4) faktor penentu keberhasilan penerapan Electronic Government di Indonesia oleh Surya dan Amalia (2017) yang meliputi Organization, Processes, Human and Technology. Hasil penelitian menunjukkan bahwa penerapan Sipraja di Desa Tambakrejo sudah berjalan dengan baik. Hal tersebut didukung berdasarkan faktor penentu keberhasilan penerapan Electronic Government di Indonesia oleh Surya dan Amalia (2017). Pada faktor Organization, pemimpin di Desa Tambkrejo memiliki pengaruh yang begitu besar dalam memberikan pelayanan melalui Sipraja. Kebijakan IT juga berperan dalam pelaksanaan Sipraja diDesa Tambakrejo. Selain itu, meskipun tidak memiliki IT master plan, namun Desa Tambakrejo memiliki langkah-langkah strategis yang diambil dalam penerapan Sipraja. Selanjutnya faktor Processes, dalam penerapan Sipraja di Desa Tambakrejo telah dilakukan berdasarkan SOP yang telah ditetapkan. Selain itu komunikasi dan koordinasi yang dilakukan oleh pihak Desa sudah cukup baik. Dan telah didukung oleh manajemen proyek yang dibuat oleh pemerintah Desa sehingga berjalan lancar. Faktor selanjutnya Human, komitmen dari Kepala Desa dan pegawai Desa sangat mempengaruhi pelaksanaan Sipraja. Selain itu, kompetensi yang dimiliki oleh pegawai telah mendukung dalam pelaksanaan Sipraja. Dan Manajamen unit yang ada di Desa Tambakrejo juga sudah sesuai. Pada faktor Technology, terkait dengan keahlian teknologi dan infrastruktur teknologi pada penerapan Sipraja di Desa Tambakrejo telah didukung dengan peralatan yang memadai. Kata Kunci: Pelayanan Publik, Electronic Government, Sipraja The Regency Government (Pemkab) of Sidoarjo utilizes Electronic Government as an effort to improve the quality of public services that are effective, efficient, transparent and accountable. The Sidoarjo Regency Government (Pemkab) created and developed an innovative digital public service, namely the Sidoarjo People's Service System (Sipraja) based on android applications and websites. The Sidoarjo People's Service System (Sipraja) is a real effort of the Sidoarjo Regency Government (Pemkab) in optimizing the equitable use of technology in the implementation of public services that provides 16 types of licensing services and administrative needs needed by the community, at the village/kelurahan, sub-district and district levels. without having to queue. Tambakrejo Village is a village that has succeeded in implementing the Sidoarjo People's Service System (Sipraja) in Sidoarjo Regency. The purpose of this study was to describe the implementation of the Sidoarjo People's Service System (Sipraja) in Tambakrejo Village, Waru District, Sidoarjo Regency. This type of research is descriptive research with a qualitative approach. To analyze this research, Surya and Amalia (2017) used four (4) critical success factors for implementing Electronic Government in Indonesia, which include Organization, Processes, Human and Technology. The results showed that the implementation of Sipraja in Tambakrejo Village had been going well. This is supported by the determinants of the success of implementing Electronic Government in Indonesia by Surya and Amalia (2017). On the organizational factor, the leader in Tambkrejo Village has such a great influence in providing services through the Sidoarjo People's Service System (Sipraja). IT policy also plays a role in the implementation of Sipraja in Tambakrejo village. In addition, although it does not have an IT master plan, Tambakrejo village has its own strategic steps taken in implementing Sipraja. Furthermore, the Processes factor, in the implementation of Sipraja in Tambakrejo Village, has been carried out based on the SOP that has been set. In addition, the communication and coordination carried out by the village is quite good. And it has been supported by project management made by the village government so that it runs smoothly. The next factor is Human, the commitment of the village head and village officials greatly affects the implementation of Sipraja. In addition, the competencies possessed by employees have supported its implementation. The unit management in Tambakrejo village is also appropriate. In the Technology factor, related to technological expertise and technological infrastructure, the implementation of Sipraja in Tambakrejo Village has been supported by adequate equipment. Keywords: Public Service, Electronic Government, Sipraja

Abstrak Semakin tingginya populasi penduduk maka akan menghasilkan sampah yang tinggi pula, aktifitas-aktifitas manusia setiap harinya akan membuat timbulan sampah semakin banyak. Salah satunya yaitu kota terbesar di Jawa Timur yaitu Kota Surabaya dengan timbulan sampah per harinya mencapai 9.896,78 meter kubik perhari. Maka dari itu perlu adanya pengelolaan sampah yang baik agar timbulan sampah menjadi berkurang sehingga lingkungan akan tetap bersih dan sehat. Upaya dalam pengelolaan sampah yang telah dilakukan sala satunya yaitu dengan adanya bank sampah, namun perlu adanya upaya lainnya agar timbulan sampah dapat semakin berkurang. Dalam hal ini Dinas Kebersihan dan Ruang Terbuka Hijau Kota Surabaya membuat inovasi dengan mengubah sampah menjadi Pembangkit Listrik Tenaga Sampah (PLTSa) yang berlokasi di Tempat Pembuangan Akhir Benowo. Adapun tujuan dari penelitian ini adalah untuk mendeskripsikan inovasi pengelolaan sampah menjadi Pembangkit Listrik Tenaga Sampah di Tempat Pembuangan Akhir Benowo Surabaya. Jenis penelitian yang digunakan adalah deskriptif dengan menggunakan pendekatan kualitatif. Fokus yang digunakan utuuk menganalisis penelitian ini adalah menggunakan teori Halverson yang terdiri dari 4 indikator yaitu Technology Procurement (Pengadaan Teknologi), Technology Development (Pengembangan Teknologi), Bureaucratic and Organizational Reform (Reformasi Birokrasi dan Organisasi), dan New Policies (Kebijakan baru). Adapun teknik pengumpulan data pada penelitian ini yaitu dengan melaukan observasi, wawancara, dan dokumentasi. Hasil dari penelitian ini berdasarkan atribut inovasi Halvorsen yakni 1) Pengadaan teknologi Inovasi pengelolaan sampah menjadi listrik di TPA Benowo ini menggunakan teknologi Landfill Gas Collection dan teknologi Gasifikasi Power Plant, 2) Pengembangan teknologi yang dilakukan agar pengelolaan sampah di TPA Benowo dapat lebih efektif dan berkembang menjadi lebih baik lagi dengan adanya sistem baru yaitu dengan sistem Gasifikasi dan aplikasi SWAT (Solid Waste Aplication Transportation). 3) Stakeholder yang terlibat dalam inovasi pengelolaan sampah di TPA Benowo ini adalah Dinas Kebersihan dan Ruang Terbuka Hijau, PT.Sumber Organik dan PT. Perusahaan Listrik Negara (PLN). 4) Pengelolaan sampah di TPA Benowo sebelumnya hanya dikelola secara konvensional tanpa adanya pemanfaatan lainnya. Dengan adanya keputusan untuk mengelola sampah agar dijadikan pembangkit listrik juga merupakan suatu kebijakan atau langkah pemerintah untuk mengatasi permasalahan tersebut. Kata kunci : Inovasi, Pengelolaan Sampah, Pembangkit Listrik Tenaga Sampah (PLTSa) Abstract The more the population, the more waste will be produced. Human activities will increase the waste generation every day. One of them is the largest city in East Java, namely the city of Surabaya, with a daily waste generation of 9,896.78 cubic meters per day. Therefore, it is necessary to have good waste management so that waste generation is reduced so that the environment will remain clean and healthy. Waste management efforts that have been carried out in other ways with the existence of a waste bank, however, need other management efforts so that waste generation can be reduced. In this case, the Surabaya City Cleanliness and Green Open Space Agency made an innovation by converting waste into a Waste Power Plant (PLTSa) located at the Benowo Final Disposal Site. The purpose of this study is to describe the innovation of waste management into a solid waste power plant at Benowo landfill, Surabaya. This type of research is descriptive using a qualitative approach. The focus used to analyze this research is to use the Halverson theory which consists of 4 indicators, namely Technology Procurement (Technology Procurement), Technology Development (Technology Development), Bureaucratic and Organizational Reform (Bureaucratic and Organizational Reform), and New Policies (New Policies). The data learning technique in this research is by observing, interviewing and documenting. The results of the research are based on Halvorsen's innovation attributes, namely 1) Procurement of innovation technology for waste management into electricity at Benowo TPA using Landfill Gas Collection technology and Gasification Power Plant technology, 2) Technology development carried out so that waste management at Benowo TPA can be more effective and develop into more good again with the new system, namely the Gasification System and SWAT (Solid Waste Aplication Transportation) applications . 3) Stakeholders involved in the innovation of waste management at TPA Benowo are the Office of Cleanliness and Green Open Space, PT. Organic Source and PT. State Electricity Company (PLN). 4) Waste management at TPA Benowo previously was only managed conventionally without any other use. With the government's decision on waste, so that electricity generation is also a policy or step to overcome this problem. Keywords: Innovation, Waste Management, Waste Power Plant