Suchergebnisse

'Mystery shopping' can be a useful diagnostic tool for banking regulators to monitor whether financial and quasi‐financial institutions are operating within the legal regulatory framework, while microfinance service providers can use it to develop innovative yet attractively priced financial products and services.

AbstractThe financing predicaments of micro and small enterprises (MSEs) — such as MSE owners requiring lower credit costs, longer loan repayment periods, monthly loan repayments, and more diverse security methods to reduce access barriers — suggest a need for financial inclusion of the unbanked and a future for the microfinance industry in China.

This study examined the indirect effects of global self‐esteem (GSE) on the linkage between proactive personality (PP), appearance‐contingent self‐worth (ACSW), and career adaptability (CA) among 372 Chinese undergraduate students. The indirect effect of future work self (FWS) on the linkage between GSE and CA and between PP and CA was also examined. Results demonstrated that GSE mediated the PP‐CA relationship; however, GSE was not a mediator in the ACSW‐CA relationship. FWS mediated both the GSE‐CA and PP‐CA relationships. Gender differences in the strength of the relationships were also observed. The findings expand existing empirical work by demonstrating the important indirect effects of GSE and FWS in relation to CA. Career counselors and educators may encourage students to be more proactive and boost their GSE to accomplish their career goals.

PurposeThis study aims to investigate the relationships between two dimensions of communication satisfaction – personal feedback and supervisory communication – on outcomes such as altruistic organizational citizenship behavior and civic virtue. Another aim is to examine the mediating role of organizational justice (OJ) between these two dimensions of communication satisfaction and altruistic organizational citizenship behavior and civic virtue.Design/methodology/approachThis study is based on a survey conducted in major organizations in Macau SAR, China. Data from 294 respondents who successfully completed the questionnaire is used for the analysis.FindingsThe results reveal that supervisory communication is significantly and positively associated with altruistic organizational citizenship behavior. Both personal feedback and supervisory communication are significantly and positively associated with civic virtue. OJ is a mediator between personal feedback and civic virtue. OJ also mediates the relationship between satisfaction with supervisory communication and civic virtue. It is intriguing that OJ is not a mediator in the relationship between satisfaction with communication and altruistic organizational citizenship behavior.Research limitations/implicationsA single city cross-sectional study presents some restrictions on the generalizability of the findings. More studies are needed to understand communication satisfaction – organizational citizenship behavior processes to establish if the findings hold with other samples in other cultures.Practical implicationsThe empirical evidence in this study shows that satisfaction with communication is critical for promoting discretionary behaviors. The mediating roles of OJ between personal feedback and civic virtue and between supervisory communication and civic virtue, clearly indicate that even though a manager may try hard to motivate employees' participation in discretionary behaviors, whether employees participate in extra-role behaviors depends on their perception of justice.Originality/valueThis is the first study to examine how altruistic organizational citizenship behavior and civic virtues are influenced by satisfaction with communication. Moreover, the mediating role of OJ has never been tested previously. The findings contribute to the HR literature and provide deeper insights on how to promote citizenship behavior.