Suchergebnisse

Purpose
Few studies have investigated how anxiety operates within the Unified Theory of Acceptance and Use of Technology (UTAUT) Framework. Consequently, this investigation explores the influence of anxiety on the customer adoption of online shopping based on the UTAUT.


Design/methodology/approach
The UTAUT's framework was extended by proposing new casual pathways between anxiety and its existing constructs (e.g. effort expectancy, performance expectancy and behavioural intentions) within the contingencies of age, gender and experience. The Partial Least Squares (PLS) technique was employed to evaluate the statistical significance of the proposed pathways by analysing 483 sets of self-administrated survey responses.


Findings
The results indicate that anxiety simultaneously exerts negative direct influences on performance expectancy, effort expectancy and behavioural intention constructs. While the moderating effects of age, gender and experience on the anxiety-intention link were found to be significant, there was no evidence suggesting that they moderate anxiety-performance expectancy and anxiety-effort expectancy relationships.


Research limitations/implications
The limitations of the current study are inherent in its design and methodology, providing some directions for future research.


Originality/value
This study contributes to the theory by including anxiety in the UTAUT and applying it to the online shopping context. The evidence about the significance of anxiety, with contingencies regarding age, gender and experience, supplies practical implications for online marketing strategies.

Die Demokratie gerät nicht nur in Deutschland zunehmend unter Druck. Einerseits sind Gefährdungen ihrer Grundfesten etwa durch Rechtsextremismus und Islamismus unübersehbar; andererseits zweifeln auch neue soziale Bewegungen wie Fridays for Future, ob die etablierten parlamentarisch-demokratischen Verfahrensweisen in der Lage sind, globale Herausforderungen wie Klimawandel, Verteilungsgerechtigkeit und Fluchtmigration zu bewältigen. Im diesem Sammelband wird der Diskurs über die Zukunft der Demokratie fachbezogen vertieft. Die einzelnen Beiträge analysieren zentrale Handlungsfelder der Bildungs- und Sozialarbeit in Hinsicht auf Herausforderungen sowie Chancen und Grenzen demokratischer Bildung. Dies geschieht durchgängig jeweils aus einer Wissenschafts- und einer Praxisperspektive.