Suchergebnisse

PurposeCollaborative processes are relatively complex and are therefore difficult to handle. Representing the joint processes and capturing the interactions among stakeholders in a structured way are critical to improve the collaboration productivity. This paper aims to present a generic collaborative process model that improves on current approaches by explicitly representing the perspectives of stakeholders and their evolution traversing a work process.Design/methodology/approachThis approach provides a mechanism to identify the interdependencies among tasks and stakeholders, and realizes collaboration through process management. A web‐based information system using the model to support collaborative process management is also described.FindingsThe research work provides collaboration management systems with the ability to analyze and control the processes through sharing perspectives.Originality/valueThe models and methods described in this paper are an important part of a pervasive, resilient and predictable means for business process management over the internet.