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"Most people can recall encounters, episodes and experiences involving disagreements over an issue. The more important the issue, the more it affects interpersonal relationships negatively when there is strong disagreement. Disagreements often generate negative thoughts, feelings and actions that significantly influence attitudes, decisions and behaviours. These dynamics in dealing with disagreement is part of our human psychology. If the underlying psychology is understood, this knowledge can facilitate personal and workplace relationships. It can also help address disagreements between policymakers and citizens or advocacy groups. Several questions have become more salient in recent years, particularly amid COVID-19 challenges, as Singapore society underwent significant changes that impact on the nature and level of attention given to the way we deal with disagreements. What factors should we pay more attention to when dealing with disagreements? What are the policy and societal contexts, and can we deal with disagreements in an ethical way? How are disagreements affected by people's social networks and social identities? What lessons can we learn from how we have dealt with disagreements? How do we approach disagreements better to effect positive changes? This book explores these and other issues about dealing with disagreements. The book is organised into four parts. Part 1 provides an overview of the issues involved in dealing with disagreements. Part 2 discusses issues of ethics and values in managing difficult situations. Part 3 analyses the relationships linking disagreements, social networks, diversity, and social identities. Part 4 addresses specific questions on dealing with disagreements in Singapore in terms of education, youths and inter-generational differences, the role and practice of the media, civil society advocacy and engagement, facts and signals in parliamentary debates and public discourse, dealing with feedback and viewpoints, political and public service leadership, and relationships between people and government. This book will provide new perspectives and possibilities on what it means to say "dealing with disagreements", as we resolve problems and generate solutions to live a better life and build a stronger Singapore society"--

"This book is the third collection of essays by behavioural scientist Professor David Chan, most of which first appeared in The Straits Times. Endorsed by fifty leaders from different sectors, this book provides a powerful springboard for self-reflections, sense-making, internal and public discussions, and individual and collective actions. A common theme that runs through these essays may be described as "Meaning Matters" which refers to the content and subject matter of the critical issues experienced by people and what it means to them. It is also about why the way that people think, feel and act as they make sense and meaning of their experiences should matter to individual well-being and societal progress in Singapore. This book goes beyond examining what critical issues mean or matter to people, policy making and nation building, and why they do, to focus on translating the "what it means" and "why it means" to "how it means" and "when it means""--

"Academic abilities play a critical role not only in school settings but also in practical work situations and other problem-solving contexts that involve important intellectual task demands. However, we will not achieve the intended positive outcomes if we give too much emphasis to academic abilities and neglect non-academic attributes such as personality, interests, motivations, values, information-processing styles, self-concepts and attitudes. What non-academic factors do we need to pay more attention to? How do we approach the issues and effect changes with meaningful impact? What is the relationship between education, work and various notions of success? How are academic and non-academic factors related to civil society and politics, and what lessons can we learn from mistakes and successes in the ways we use or treat these related abilities, attributes or attitudes? This book explores these and other issues about going beyond academic abilities. The book is organised into four parts. Part 1 provides an overview of the issues in conceptualising and assessing academic abilities and non-academic attributes. Part 2 discusses education in Singapore and the adaptive Singapore workforce. Part 3 analyses the relationships linking academic abilities and non-academic factors to civil society and politics. Part 4 addresses specific questions on staff and public engagement, similarities and differences across public, private and people sectors, dealing with feedback and viewpoints, political and public service leadership, and relationships between people and government. This book will provide new perspectives and possibilities on what it means to say "much more than academic abilities", as we aspire to live a better life, make a positive difference to others, and build a stronger society."--

"When policymakers, communities or advocates make decisions and take actions, they do so with the purpose of achieving some desired goal. But sometimes, unintended consequences occur. These are outcomes that are not the ones intended by the purposeful decision or action. Unintended consequences can be positive or negative, although the discussions often focus on the unexpected adverse impact that may result from well-intentioned policies or public actions. It is tempting to say that unintended consequences happen because we live in an uncertain and unpredictable world, and that there is not much we can do to prevent their occurrence or prepare for them. In fact, many unintended consequences are neither predetermined nor random. It is true that whether or not unintended consequences happen will be affected by many economic and social factors that Singapore is confronted with, but much will also depend on how we approach these factors and the potential consequences. This book, based on the proceedings at the Behavioural Sciences Institute Conference 2017, explores various issues about unintended consequences in Singapore. The book is organised into four parts. Part 1 provides an overview of issues involved in thinking about unintended consequences. Part 2 examines unintended consequences in the context of Singapore's goal to become a smart nation and compares the perspectives between public and private sector organisations on dealing with uncertainty. Part 3 analyses the relationships linking unintended consequences to healthcare outcomes and the management of race relations in Singapore. Part 4 addresses specific questions on unintended consequences in Singapore in terms of the nation's history, immigration, education, meritocracy, civil service culture and mindsets, and relationships between people and government. This book will provide the reader new perspectives and possibilities related to achieving intended societal goals and building a strong Singapore society."--Publisher's website

"It is clear that public trust plays a critical role in developing a vibrant economy and a strong society. A reasonably high level of public trust will enable the public, the Government, and the various organisations and groups in the different sectors in Singapore to work together to build a cohesive and adaptive community. This means a community characterised by constructive relationships embedded in positive economic, human, social, political and psychological capital. Public trust is important because it affects how people think, feel and behave. Trust takes time to build, is easy to lose, and once lost is difficult to restore. Trust is multi-dimensional, having to do with distinct aspects relating to competence, integrity and benevolence. Trust is also dynamic — it changes over time and the direction of change is not pre-determined. Given how critical and complex the concept of trust is, we need to have a valid and honest understanding of trust, if we want to shed light on how and why public trust changes, and how we can repair public trust violation and develop public trust in Singapore. The book is organised into four parts. Part 1 provides an overview of issues involved in thinking about public trust. Part 2 examines public trust in the context of upholding public accountability and discusses specific issues of public transport in Singapore. Part 3 analyses the relationships linking trust to social media analytics as well as healthcare. Part 4 addresses specific questions on public trust in Singapore in terms of social harmony, race and religion, education, civil society, social inequalities, dealing with differences and disagreements, political leadership, and relationships between people and government. This book will provide the reader new perspectives and possibilities related to questions that have become more salient in recent years as Singapore society underwent significant changes that likely impact on the nature and level of public trust."--

"This book is the second collection of twenty-one essays by behavioural scientist Professor David Chan. The essays in the book first appeared in The Straits Times from March 2015 to September 2017. They discuss a wide range of topics including the different types of commitment to country, diversity and cohesion, people-centric policies and unintended consequences in policymaking, futures thinking, maladaptive cynicism and healthy scepticism, ambivalence from mixed feelings, terrorism, the psychology of power, separating sincere apologies from insincere ones, the impact of socio-political humour, and finding one's own meaning in life. A common theme that runs through these essays is developing "Psychological Capital" to build a strong society of individuals and communities — one that is able to pursue positive things but also able to handle shocks, failures and unmet expectations. This book goes beyond examining critical issues that matter to people, policymaking and nation building, and why they do, to focus on translating the "knowing what" and "knowing why" to "knowing how" and "knowing when". Endorsed by fifty leaders from different sectors, this book provides a powerful springboard for self-reflections, internal and public discussions, and individual and collective actions."--

"After celebrating 50 years of independence, Singapore is focused on the question of what the future may bring. The future is neither predetermined nor random. How the chapter turns out will be affected by many economic and social forces, but much will also depend on how Singapore and Singaporeans choose to contribute to it. Singapore is likely to do well if important unresolved issues can be identified and addressed, especially those that require some mindset changes in individuals, the community and the government. Several questions have become more salient in recent years as Singapore society underwent significant changes. What does the future hold for Singapore society? Can people in Singapore really respect and embrace diversity of views and mindsets for a better society? How can the nation develop a diversity that enhances innovation, addresses issues, maintains social cohesion and contributes to people's well-being? What are some ways to build social-psychological capital in individuals and communities to develop a strong society that is resilient to shocks, failures and unmet expectations? Is it possible to move from a society where the role of government is dominant in many areas to one where individuals and communities step up to co-create whole-of-society solutions? This book, based on the proceedings at the Behavioural Sciences Institute Conference 2016, explores these and other issues about the social futures of Singapore. The book is organized into four parts. Part I provides an overview of issues involved in thinking about the social futures of Singapore society. Part II examines social futures from the perspectives of healthcare and education. Part III analyses the relationships linking social futures to the notion of giving and the increasing influence of social media. Part IV addresses specific questions on social futures of Singapore society in terms of social and national identities, cultural values, relationship between economic development and environmental sustainability, religious consciousness, perceptions of political leaders, and relationships between people and government."--Publisher's website

"This book is a collection of twenty-one essays by Professor David Chan, which first appeared in The Straits Times from October 2011 to January 2015. The essays discussed a wide range of topics including happiness and well-being, fairness perceptions, the immigration debate and population policies, social cohesion and integration, social mobility, trust in society, public expectations, rationality and emotions, approaches to policy making, modes of thinking, democracy, shared values and principles, and the social compact between people and Government in Singapore. A common theme that runs through these essays is what David calls "People Matter". "People Matter" refers to both the critical issues that matter to the people and the idea that the way people think, feel and act should matter to policy making and nation building in Singapore."--

Individual adaptability to changes at work refers to an individual's response to new demands or ill-defined problems created by uncertainty, complexity, mergers, and any rapid change in the work situation. Today, one of the key factors for an individual's success is said to be adaptability. In the past two decades there has been increasing interest in the research on individual adaptability, and this is one of the first academic volumes to look at this important topic. Specific contexts examined include work-family conflict, retirement, career management and intercultural interaction at the wo.

Publicresponses to incidents are a valuable source of feedback. While negativefeedback may cause discomfort, it is important for policymakers to learn toprocess and respond better to such views.

To build high trust cities, governments need to better understand the relationships linking people, leaders and the cities they inhabit. Behavioural scientist Professor David Chan explains the psychology of public trust.

In the last few weeks, manySingaporeans have been exercised over the lengthy debate that ensued between anacademic and a government minister during a parliamentary committee hearing. Singaporean historian Thum Ping Tjinhad made a written submission to the Select Committee on Deliberate OnlineFalsehoods in which he asserted that the biggest purveyor of fake news inSingapore was the Government, in particular the late founding prime ministerLee Kuan Yew. When he appeared before it to flesh out hissubmission, he was questioned for over six hours by Home Affairs and LawMinister K. Shanmugam, a member of the committee, over his interpretation ofhistorical events such as the 1963 Operation Coldstore exercise.

This essay is about the psychologyof sociopolitical humour. First, letme assure you that writing orreading about humour does not killthe fun, although you may not laughout loud. By humour, I mean a jokeor a funny communication with asocial purpose clear to the audience– to provoke laughter and provideamusement.

The debate about the elected presidency(EP) is driven not just by politics and the law,but by perceptions, values and notions offairness. Policymakers and the public need toengage on these for fruitful discussions.