Suchergebnisse

ABSTRACTThe primary objective of this study is to examine the performance of order‐based dispatching rules in a general job shop, where the environmental factors are shop utilization and due date tightness. An order is defined as a collection of jobs that are shipped as a group—an order—to the customer, only on completion of the last job of the order. We specifically compare dispatching rules from past job‐based studies to some rules adapted to encompass order characteristics. Standard flow time and tardiness measures are used, but in addition, we introduce measures that combine average performance with variation in an attempt to capture the performance of a majority of the orders processed in the shop. Of the 16 dispatching rules tested, our results show that four of the simple rules dominate the others. We also found that order‐based rules perform better than their job‐based counterparts. The study makes use of multivariate statistical analysis, in addition to the usual univariate tests, which can provide additional insight to managers using multiple criteria in their decision process.

Reducing the risks believed to be associated with product availability can be critical to increasing consumer retention rates. This study considers the role that perceptions of channel integration have on such beliefs and their impact on purchasing decisions. Surveys distributed to purchasers of specific goods both online and in-store provide data used in the analysis of these effects. The findings suggest that firms simultaneously managing both online and in-store channels should not only reassess the repercussions of availability failures but also consider efforts that encourage the transparency of channel integration.