Knowledge Utilization in Canadian Health Service Organizations: A Path Analysis
In: International journal of public administration, Band 37, Heft 6, S. 339-352
ISSN: 1532-4265
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In: International journal of public administration, Band 37, Heft 6, S. 339-352
ISSN: 1532-4265
In: International journal of public administration: IJPA, Band 37, Heft 6, S. 339-352
ISSN: 0190-0692
In: The international journal of knowledge, culture & change management, Band 11, Heft 3, S. 11-38
ISSN: 1447-9575
In: The international journal of knowledge, culture & change management, Band 11, Heft 3, S. 39-58
ISSN: 1447-9575
In: The international journal of knowledge, culture & change management, Band 8, Heft 6, S. 161-168
ISSN: 1447-9575
In: Information, technology & people, Band 31, Heft 2, S. 428-454
ISSN: 1758-5813
PurposeThe purpose of this paper is to advance information technology (IT) adoption research and practice by investigating the process of knowledge transfer (KT) undertaken by suppliers of IT innovations. The authors expound the intricacies of formal and informal mechanisms of the KT initiative that aims at augmenting the absorptive capacity (ACAP) of potential IT adopters with the objective of increasing the likelihood of adoption of new IT products or services.Design/methodology/approachThe authors draw on case studies of ten IT suppliers to build on the limited research on KT for customers in IT adoption. The authors focus on the for customer type of KT from the standpoint of the IT supplier firm.FindingsThe authors' results show that complexity of the IT product or service increases the reliance on formal and systematic KT initiatives. This paper also shows that there is a required minimum threshold level of initial customers' ACAP in order for the KT initiative to be worthwhile for the supplier, especially for those offering complex IT products and services. However, IT suppliers were found to limit their reliance on KT when they believed that customers that became too knowledgeable might threaten the innovation's diffusion.Research limitations/implicationsSince the authors' case firms represented innovation suppliers, future studies should investigate customer-supplier dyads to explore and integrate the customer's perspective in the analysis of the KT process. To this end, longitudinal studies would also provide immense insights into the KT process and how it evolves over time.Originality/valueThe main contribution of this paper consists of illuminating the workings of KT initiatives aimed at existing and potential customers from the standpoint of the IT innovation supplier. By focusing on the for customers aspect of KT, this paper advances the authors' understanding of why and how IT suppliers should resort to formal vs informal KT mechanisms. The authors' proposed framework also integrates and shows the roles of customers' ACAP, complexity of the IT innovation, and tacitness of the knowledge transferred to the customers.
In: The journal of developing areas, Band 52, Heft 4, S. 99-113
ISSN: 1548-2278
In: Journal of enterprise information management: an international journal, Band 36, Heft 4, S. 1008-1031
ISSN: 1758-7409
PurposeJob market shifts, such as workforce mobility and aging societies, cause the exit of knowledgeable personnel from organizations. The ensuing knowledge loss (K-loss) has broad negative effects. This study analyzes the knowledge management literature on K-loss published from 2000 to 2021 and identifies fruitful directions for future research.Design/methodology/approachThe authors conduct a systematic literature review of 74 peer-reviewed articles published between 2000 and 2021. These articles were retrieved from ProQuest Central, Science Direct, EBSCOhost and Emerald databases. The analysis utilizes Jesson et al.'s (2011) six principles: field mapping, comprehensive search, quality assessment, data extraction, synthesis and write-up.FindingsThree sub-topics emerge from the systematic literature review: K-loss drivers, positive and negative impacts of K-loss and mitigation strategies. Over half of the literature addresses mitigation strategies and provides solutions for K-loss already in progress, rather than proposing preventive measures.Research limitations/implicationsThis study has limitations related to the time span covered. Moreover, it focuses on articles published in refereed journals. Therefore, important contributions from conference papers, books and professional reports were excluded.Originality/valueThis research comprehensively synthesizes the K-loss literature and proposes future avenues of research to address under-investigated areas and potentially lead to theoretical and empirical advancements in the field. This study also provides suggestions for improving managerial practices.