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Intro -- Preface -- Online Conference -- Previous Conferences -- Keynote Speakers -- Panels -- Acknowledgements -- Organization -- Contents -- Digital Platforms and Gig Economy -- Competing Logics: Towards a Theory of Digital Platforms for Socio-economic Development -- 1 Introduction -- 2 Market and Human-Centred Logics -- 3 Openness and Modularity: Enacting the Human-Centred Logic -- 4 Limitations -- 5 Final Remarks -- References -- Different Approaches to Complementing Software Platforms: A Case Study of Digital Innovation Across 10 Developing Countries -- 1 Introduction -- 2 Related Literature -- 2.1 Innovations on Software Platforms -- 3 Method -- 3.1 A Data Collection -- 3.2 Data Analysis -- 4 Case Description: The HISP Groups -- 5 Ways Local Organisations Complement DHIS2 -- 5.1 Hacks and Customisation -- 5.2 Requirements Translation -- 5.3 Development -- 6 Discussion -- 7 Conclusion and Recommendations -- References -- Risks and Risk-Mitigation Strategies of Gig Economy Workers in the Global South: The Case of Ride-Hailing in Cape Town -- 1 Introduction -- 2 Literature Review -- 3 Case and Methods -- 4 Findings -- 4.1 Risks -- 4.2 Risk-Mitigation Strategies -- 5 Discussion and Conclusions -- References -- Theory and Open Science -- The Potential of Open Science for Research Visibility in the Global South: Rwandan Librarians' Perspectives -- 1 Introduction -- 2 Literature Review -- 2.1 Open Science/Open Scholarship -- 2.2 Perspective 1: Open Scholarship and Inequalities in the Scholarly Communication System -- 2.3 Perspective 2: Open Scholarship and Deficits in the In-Country Research Environment -- 2.4 Perspective 3: Open Scholarship and Cognitive Injustices -- 3 Methods -- 4 Findings: Challenges for Researchers in Rwanda -- 5 Discussion and Conclusion -- References.

This study explores the effectiveness of insourcing in the Malaysian Government. The research discusses the factors and issues of insourcing in a Malaysian government agency in the context of post contract termination of an outsourcing agreement. A qualitative research method was conducted by using semi-structured interviews based on the OPTIMISM approach in designing the interview questions. The number of respondents was 21 government servants, from top management to programmers. We used a combination of institutional theory and the capability approach to analyse the data. We found that insourcing could enhance the skill and knowledge of the government's IT officer by using potential opportunities and systematic training approach that are presented despite challenges such as lack of ICT infrastructure, the high-level system complexity, lack of recognition from the government and complicated business process. We envisage that as insourcing evolves over time, participation and responses from large organisations that provide direct services to the citizen would represent the practice of insourcing as a whole. These findings will be of interest to the research community interested in insourcing information system support.

Intro -- Preface -- Organization -- Contents -- Keynotes -- Facilitating Social Harmony Through ICTs -- Abstract -- 1 Introduction -- 2 Historical and Cultural Context -- 3 Barriers to the Adoption of ICT -- 4 Examples of ICT-Facilitated Social Harmony -- 5 Closing Thoughts and Future Directions -- Acknowledgements -- References -- Theoretical Framing of ICT4D Research -- Abstract -- 1 Introduction -- 2 Theories of Technology -- 3 Contextualizing the Study of ICT -- 3.1 Identifying Relevant Contextual Conditions and Processes -- 3.2 Identifying Relevant Domains of Context -- 4 Drawing from Theories of Socio-Economic Development -- 5 Putting Together Multiple Theories in the Framing of Empirical ICT4D Research -- 6 Conclusions -- References -- Design, Needs, and Aspirations in International Development -- Abstract -- 1 Introduction -- 2 Accommodating Non-literate Users -- 3 Not Enough -- 4 Problem-Solving, Neoliberalism, and Needs -- 5 From Needs… -- 6 To Aspirations -- 7 Conclusion -- References -- Large Scale and Complex Information Systems for Development -- Leveraging Software Platform Capabilities to Support HIV (ART) Treatment Adherence Management: A Case from Sierra Leone -- Abstract -- 1 Introduction -- 2 Background Literature -- 2.1 ART Adherence Monitoring -- 2.2 ICT in ART Adherence Management -- 2.3 HIS Integration Strategies -- 2.4 Software Platforms and HIS Integration -- 3 Research Approach -- 3.1 Problem Diagnosis and Solution Description -- 3.2 Challenges with Managing ART Adherence and Why DHIS2 -- 4 Discussion -- 5 Conclusion -- References -- Patchworks of Logistics Management Information Systems: Challenges or Solutions for Developing Countries? -- Abstract -- 1 Introduction -- 2 Relevant Literature on LMIS -- 3 Methods -- 4 Cases - Tanzania and Uganda -- 5 Discussion -- 6 Conclusion -- References.