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The literature relating to asking sensitive questions in surveys is reviewed and evaluated. It is argued that work relating to the nature of associated response effects and the development of strategies designed to cope with these embodies a number of largely unexamined assumptions. These are identified in three main areas. First, clarification is necessary in relation to the way in which sensitivity is defined and operationalised. Second, the relationship between sensitivity and context is explored with particular reference to identity. Finally, some of the implications of the link between assurances of anonymity and responses to sensitive questions are explored. In conclusion it is suggested that the benefits of methodology sophistication will be most apparent in the context of the theoretical development of these issues.

The dominance of the "psychometric" paradigm and the consequent emphasis on personality profiles of hazards has resulted in little attention being given to individual variability in risk judgments. This study examines how far differences in experience of risk activities can explain individual variability in risk assessments. A questionnaire study (n= 172) was used to explore the relationships between experience and risk perceptions in relation to 16 risk activities. It was expected that these relationships would differ for voluntary and involuntary activities. Measures of experience included assessments of "impact" and "outcome" valence as well as "frequency." These three aspects of experience each related to risk assessment but their relationship depended on whether the risk experiences were voluntary or not. The results indicate the importance of developing more fine‐grained ways of indexing risk experience.

BackgroundFrom 2016 to 2018 we collaborated on a programme of work with a local authority in the South West of England around understanding diagnosis trends for children with special educational needs and disabilities (SEND). Tracking SEND is a key issue for both local and national government due to the high cost of provision and perceived increases in diagnoses prior to 2010.
ObjectiveIn this presentation we explore the use of school census data for research and commissioning in local government.
MethodsWe supplement statistical reports of SEND diagnoses from 2011 to 2017 with semi-structured interviews with individuals who inform their decision making with these and similar data. We draw on theories of narrative and causal story-telling to understand how modern statistical analysis is used as a tool to develop commissioning decisions. This includes testing narratives using data as well as data being used to inform narratives.
Early Findings and ConclusionsWe add to a growing area of literature that discusses data and statistics as subjective policy tools. Early results include the use of data as a perceived objective tool in calming emotions during commissioning negotiations. We aim to describe how these decisions are made and what this means for service provision for children with SEND.

In the few years since the advent of 'Big Data' research, social media analytics has begun to accumulate studies drawing on social media as a resource and tool for research work. Yet, there has been relatively little attention paid to the development of methodologies for handling this kind of data. The few works that exist in this area often reflect upon the implications of 'grand' social science methodological concepts for new social media research (i.e. they focus on general issues such as sampling, data validity, ethics, etc.). By contrast, we advance an abductively oriented methodological suite designed to explore the construction of phenomena played out through social media. To do this, we use a software tool – Chorus – to illustrate a visual analytic approach to data. Informed by visual analytic principles, we posit a two-by-two methodological model of social media analytics, combining two data collection strategies with two analytic modes. We go on to demonstrate each of these four approaches 'in action', to help clarify how and why they might be used to address various research questions.

Part 5: Social Media and Social Network Analysis ; International audience ; Social media are often regarded as a set of new communication practices which are likely, if deployed effectively, to make public sector organisations more responsive to the various stakeholders with whom they interact. In this context, responsiveness is usually approached as an administrative function of establishing additional channels of information and responding faster to citizen queries. Notwithstanding the importance of these objectives, this study aims to reconceptualise the relationship between social media and government responsiveness. Drawing on current literature and the case of the Food Standards Agency in the UK, the study identifies new dimensions of social media responsiveness. The findings of this study can provide useful insights both for researchers in the area and those in the process of developing social media strategies in government.

In a context of rapidly increasing urbanisation and deepening global inequalities, slum tourism has thrived. This paper presents a discursive analysis of tourists' online reviews of two township tours in Cape Town, South Africa. We investigate how, and to what ends, tourists collectively construct townships as places of hope on TripAdvisor; we question how these reviews feed into broader narratives of urban poverty in the global south. We show how tourists draw on both neoliberal and colonial discourses to construct townships as places of hope–vibrant cultural spaces, rich in non-material assets, inhabited by happy, hard-working residents. We show that by producing slums as productive cultural spaces, tourists are able to resist the stigma associated with slum tourism and position themselves as ethical, enlightened and morally superior tourists. We argue that neoliberal and colonial discourses operate together to produce sanitised representations of townships that both obscure inequalities between poor residents and wealthy tourists from the global north and depoliticise issues like poor infrastructure in townships. In discussing the broader implications of the study, we highlight the importance of producing nuanced representations of townships that acknowledge residents' assets and excellence, while also foregrounding how they live within the oppressive constraints inherent in enduring systems of inequality.

This article presents findings from local government projects to realise the benefits of big data for policy. Through participatory action research with two local statutory authorities in the South West of England, we observed the activities of identifying, integrating and analysing multiple and diverse forms of data, including large administrative datasets, to generate insights on live policy priorities and inform decision-making. We reveal the significance of both data production and policymaking contexts in explaining how big data of this kind can be called upon and enacted in policy processes.

This article presents findings from local government projects to realise the benefits of big data for policy. Through participatory action research with two local statutory authorities in the South West of England, we observed the activities of identifying, integrating and analysing multiple and diverse forms of data, including large administrative datasets, to generate insights on live policy priorities and inform decision-making. We reveal the significance of both data production and policymaking contexts in explaining how big data of this kind can be called upon and enacted in policy processes.

Abstract Background Patients are no longer passive recipients of health care, and increasingly engage in health communications outside of the traditional patient and health care professional relationship. As a result, patient opinions and health related judgements are now being informed by a wide range of social, media, and online information sources. Government initiatives recognise self-delivery of health care as a valuable means of responding to the anticipated increased global demand for health resources. Automated External Defibrillators (AEDs), designed for the treatment of Sudden Cardiac Arrest (SCA), have recently become available for 'over the counter' purchase with no need for a prescription. This paper explores the claims and argumentation of lay persons and health care practitioners and professionals relating to these, and how these may impact on the acceptance, adoption and use of these devices within the home context. Methods We carry out a thematic content analysis of a novel form of Internet-based data: online consumer opinions of AED devices posted on Amazon.com, the world's largest online retailer. A total of #83 online consumer reviews of home AEDs are analysed. The analysis is both inductive, identifying themes that emerged from the data, exploring the parameters of public debate relating to these devices, and also driven by theory, centring around the parameters that may impact upon the acceptance, adoption and use of these devices within the home as indicated by the Technology Acceptance Model (TAM). Results Five high-level themes around which arguments for and against the adoption of home AEDs are identified and considered in the context of TAM. These include opinions relating to device usability, usefulness, cost, emotional implications of device ownership, and individual patient risk status. Emotional implications associated with AED acceptance, adoption and use emerged as a notable factor that is not currently reflected within the existing TAM. Conclusions The value, credibility and implications of the findings of this study are considered within the context of existing AED research, and related to technology acceptance theory. From a methodological perspective, this study demonstrates the potential value of online consumer reviews as a novel data source for exploring the parameters of public debate relating to emerging health care technologies.

Background: Patients are no longer passive recipients of health care, and increasingly engage in health communications outside of the traditional patient and health care professional relationship. As a result, patient opinions and health related judgements are now being informed by a wide range of social, media, and online information sources. Government initiatives recognise self-delivery of health care as a valuable means of responding to the anticipated increased global demand for health resources. Automated External Defibrillators (AEDs), designed for the treatment of Sudden Cardiac Arrest (SCA), have recently become available for 'over the counter' purchase with no need for a prescription. This paper explores the claims and argumentation of lay persons and health care practitioners and professionals relating to these, and how these may impact on the acceptance, adoption and use of these devices within the home context. Methods. We carry out a thematic content analysis of a novel form of Internet-based data: online consumer opinions of AED devices posted on Amazon.com, the world's largest online retailer. A total of #83 online consumer reviews of home AEDs are analysed. The analysis is both inductive, identifying themes that emerged from the data, exploring the parameters of public debate relating to these devices, and also driven by theory, centring around the parameters that may impact upon the acceptance, adoption and use of these devices within the home as indicated by the Technology Acceptance Model (TAM). Results: Five high-level themes around which arguments for and against the adoption of home AEDs are identified and considered in the context of TAM. These include opinions relating to device usability, usefulness, cost, emotional implications of device ownership, and individual patient risk status. Emotional implications associated with AED acceptance, adoption and use emerged as a notable factor that is not currently reflected within the existing TAM. Conclusions: The value, credibility and implications of the findings of this study are considered within the context of existing AED research, and related to technology acceptance theory. From a methodological perspective, this study demonstrates the potential value of online consumer reviews as a novel data source for exploring the parameters of public debate relating to emerging health care technologies.

This article tests the hypothesis that the exposure to the threat to societies posed by the introduction of new technologies is associated with a normalization of risk perception. Data collected in 2000 by the International Social Survey Programme (ISSP) on environmental issues were used to explore this hypothesis. Representative samples from 25 countries were employed to assess the national levels of perceived threat to the environment associated with a series of technologies and activities. These values were correlated with economic indicators (mainly from the World Bank) of the diffusion of each of the technologies or activities in each country. Results indicate a negative association of risk perception with the level of technological prevalence (societal normalization effect) and a positive association with the rate of growth of the technology (societal sensitivity effect). These results indicate that the most acute levels of perceived environmental risk are found in those countries where the level of technological prevalence is low but where there has recently been substantial technological development. Environmental awareness is a mediator of the relationship between risk perception and the indices of technological diffusion. This result means that: (1) societal normalization of risk is not a direct consequence of prevalence of the technology, but is driven by awareness of technological development and that (2) societal sensitivity to risk is associated with lower levels of environmental awareness.

'The public' are potentially implicated in processes of sociotechnical change as political actors who welcome or resist technology development in general, or in particular places and settings. We argue in this paper that the potential influence of public subjectivities on sociotechnical change is realised not only through moments of active participation and protest, but also through 'the public' being imagined, given agency, and invoked for various purposes by actors in technical–industrial and policy networks. As a case study we explore the significance of an imagined and anticipated public subjectivity for the development of renewable energy technologies in the UK. We use interviews with a diversity of industry and policy actors to explore how imaginaries of the public are constructed from first-hand and mediated experience and knowledge, and the influence these imagined public subjectivities may have on development trajectories and on actor strategies and activities. We show how the shared expectation of an ever present latent but conditional public hostility to renewable energy project development is seen as shaping the material forms of the technologies, their evolving spatiality, and practices of public engagement involved in obtaining project consent. Implications for the actors we are interested in and for broader questions of democratic practice are considered.