Contribution to a methodology for modelling, evaluation of the performance of public services under the LOLF ; Contribution à une méthodologie de modélisation, d'évaluation de la performance des services publics dans le cadre de la LOLF
Nowadays, an efficient management tool is necessary for any public manager. Several OECD member states have adopted a performance measurement approach for public management, called Performance Budgeting. The French government has chosen to concretize PB by introducing a legal framework named ≪Loi Organique relative aux Lois de Finances≫ (LOLF), voted in 2001. The ambition of this law is to reform the management of the state and its components, i.e., the way public money is used by each of its entities. This reform aims to establish a more rational and efficient management of public spending. To meet these requirements, these organizations must define a service management strategy and implement a performance measurement system to assess the results obtained. By their very nature, public service organizations are affected by the problems inherent in services (i.e., a sometimes vague definition of the very notion of service, difficulties in modeling and controlling the service activity, strong interaction with the user that makes the service difficult to evaluate, etc.) in addition to being subject to the organic law on finance laws. The result is a complexity in analyzing and understanding what public services are and how to rationalize them. This proposal is based on a representation of the service through a model necessary for the framing of the service activity.This dissertation is divided into five chapters.In the first chapter, we will present the evolution of the approaches of performance measurement adapting to the changes that occurred since the beginning of the century. We will also discuss the LOLF as a framework for the elaboration of finance laws and the measurement of public performance, as well as the methodological difficulties encountered in the implementation of this performance-based management framework.The second chapter will be reserved for the description of the different works and methodologies of enterprise/organization modeling and performance measurement. In the third chapter, we will ...