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PurposeThe purpose of this paper is to develop measures of Asian corporate social responsibility (CSR) based on David's dual process model for Malaysian government linked corporations (GLC) and publicly listed companies (PLC).Design/methodology/approachA survey consisting was conducted and a structural equation model was used to test the relationships among constructs. An instrument to measure CSR practices focusing on CSR relational, CSR ethical/moral, and CSR discretionary is developed to evaluate impacts on corporate reputation, culture, and legitimacy.FindingsFindings suggest CSR antecedents emerge through formalization of corporate communication management in Malaysian organizations. The structural model provides evidence that CSR initiatives impact corporate reputation directly. The study acknowledges the increase in CSR initiatives in corporate communication practices in GLCs and PLCs in the quest to gain public legitimacy and corporate governance.Originality/valueThe study contributes to the corporate communication literature by linking CSR to corporate reputation and culture, and developing a CSR model that explores a critical dimension in management of corporate identity in an Asian country.

The purpose of this paper is to investigate the current status of RIA within the agriculture industry in Malaysia. This paper also identifies the mechanism used such as structure remedies in assisting economy to enhance agriculture industry in Malaysia. The study employs questionnaireâ€survey approach to obtain the perceptions of wholesalers from the central, south, and east coast of Malaysia. The instruments developed have been validated using tests for reliability and validity. Specifically, a cost benefit analysis has been applied based on the eight options of regulatory impact assessment. This finding found that majority of the respondents are inheriting the business from their family and being monopolized by Chinese wholesalers. Most of them do not have any contract with agriculture producers and the price of agriculture products was decided by producers or farmers itself. Most of them seem not be well known about grading, packaging and labeling (GPL) rules and they do not need this rule due to proliferation of cost production. Undeniably, the implementation of regulatory analysis can maximize the satisfaction for both; wholesalers and producers. Therefore, the government should provide more incentives in order to encourage an attitude to implement this new regulation. The study adds solid empirical evidence to the evolving agri-entrepreneurship literature on the impacts of agriculture regulations. Specifically, this study also contributes the dearth of evidence on the efficacy of the introduction of regulatory impact analysis in a developing country.

The objective of this study was to examine the moderating effect of self-motivation on the relationship between entrepreneurial skill acquisition and self-employment practice among graduates from Malaysian public universities. It is a known fact that youth enterprises could generate employment opportunites and lead to economic growth of a country; however, researches have reported that most of entrepreneurship graduates from Malaysian universities do not go into entrepreneurship practice five years after graduation. To test this relationship, a conceptual model was developed based on Ajzen (1991) theory. The study recommended that Malaysian government and community leaders should draft appropriate strategies (for example counseling in school), that will encourage and engender greater participation of the youths in self-employment practice. DOI:10.5901/mjss.2015.v6n4p150

This study explores the impact mechanism of corporate social responsibility (CSR) on hotel customer satisfaction, paying particular attention to the mediating role of brand trust in this process. Based on stakeholder theory and signaling theory, we propose that corporate social responsibility not only directly affects customer satisfaction, but also indirectly affects satisfaction by enhancing customer trust in the hotel brand. We surveyed 732 guests at multiple hotels and analyzed the data using structural equation modeling. The results support our theoretical model and reveal that (1) a hotel's corporate social responsibility practices have a significant positive impact on customer satisfaction; (2) brand trust partially mediates the relationship between corporate social responsibility and customer satisfaction. relationship; (3) hotel type (luxury hotel vs. budget hotel) moderates the impact of corporate social responsibility on brand trust, and this relationship is more obvious in luxury hotels. This study enriches the literature on the impact mechanism of corporate social responsibility, reveals the key role of brand trust in hotel corporate social responsibility practices, and provides a new perspective for hotel managers to improve the effectiveness of corporate social responsibility.

AbstractIt is paramount to consider that organizations are not immune to crises. Communicating solutions to the cataclysm is indispensable when the response source is credible. Our article answers recent calls for more research into the efficacy of organizational response source credibility (RSC) during crises and maintaining reputation. RSC (trustworthiness) is one of the indispensable prerequisites for achieving effective result‐oriented crisis response strategies and sustaining reputation in times of crisis. This article is a scoping review regarding the potential of RSC on crisis response strategies. The findings from this review raises the awareness of the crisis managers about the relevance of source credibility towards making crisis response effective and maintaining reputation during a crisis situation. This article provides insights to help crisis managers, institutions and policy‐makers develop specific effective crisis response strategies using a credible source to boost stakeholders' confidence and maintain a good reputation during an organizational crisis. This article fills the gap in the crisis communication domain concerning the limited amount of information regarding factors that influence the efficacy of crisis response strategies. The originality of this article is validated by the systematic scoping review used.