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The transition of customers from one telecom operator to another has a direct impact on the company's growth and revenue. Traditional classification algorithms fail to predict churn effectively. This research introduces a deep learning model for predicting customers planning to leave to another operator. The model works on a high-dimensional large-scale data set. The performance of the model was measured against other classification algorithms, such as Gaussian NB, Random Forrest, and Decision Tree in predicting churn. The evaluation was performed based on accuracy, precision, recall, F-measure, Area Under Curve (AUC), and Receiver Operating Characteristic (ROC) Curve. The proposed deep learning model performs better than other prediction models and achieves a high accuracy rate of 91%. Furthermore, it was noticed that the deep learning model outperforms a small size Neural Network for the customer churn prediction.

Deep learning (DL) plays a significant role in several tasks, especially classification and prediction. Classification tasks can be efficiently achieved via convolutional neural networks (CNN) with a huge dataset, while recurrent neural networks (RNN) can perform prediction tasks due to their ability to remember time series data. In this paper, three models have been proposed to certify the evaluation track for classification and prediction tasks associated with four datasets (two for each task). These models are CNN and RNN, which include two models (Long Short Term Memory (LSTM)) and GRU (Gated Recurrent Unit). Each model is employed to work consequently over the two mentioned tasks to draw a road map of deep learning models for a variety of tasks under the control of a unified architecture for each proposed model.

The Gray Wolf Optimizer (GWO) is a population-based meta-heuristic algorithm that belongs to the family of swarm intelligence algorithms inspired by the social behavior of gray wolves, in particular the social hierarchy and hunting mechanism. Because of its simplicity, flexibility, and few parameters to be tuned, it has been applied to a wide range of optimization problems. And yet it has some disadvantages, such as poor exploration skills, stagnation at local optima, and slow convergence speed. Therefore, different variants of GWO have been proposed and developed to address these disadvantages. In this article, some literature, especially from the last five years, has been reviewed and summarized by well-known publishers. First, the inspiration and the mathematical model of GWO were explained. Subsequently, the improved GWO variants were divided into four categories and discussed. After that, each variant's methodology and experiments were explained and clarified. The study ends with a summary conclusion of the main foundation of GWO and suggests some possible future directions that can be explored further.