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User Needs and Confidentiality

User needs or requirements analysis is a subject about which intelligent people are beginning to admit their ignorance. An approach to this thorny problem is proposed, along with suggestions for adaptation of the approach to other situations. The emphasis is on recognizing the difficulties of anticipating user needs, as well as the value of exchanging information about alternative approaches.

Technological innovation in the mobility and transport sphere is still strongly aimed at vehicle- or infrastructure-based systems. Actual user needs in regard to accessibility and usability of the links between different transportation modes are usually addressed by standardized planning processes. In a row of four consecutive Austrian research projects, every element in the chain of intermodal routes was addressed, starting from the user-centered features of public transport stops in both urban and rural transport systems, to the planning tasks involved in providing demand-driven public transport. The current iteration focuses on establishing a typology of intermodal mobility hubs, including a differentiated view of the potential users of a multimodal transport system and their respective needs at the station.

Energy demand globally has been increasing over the last few decades and, in order to achieve climate neutrality in the EU by 2050, the demand for energy needs to be reduced without affecting the comfort of the citizens. Therefore, the role of energy efficiency measures and renewable energy use has become pivotal in energy science. However, designing policies related to the promotion of energy efficiency or usage of renewable energy depends immensely on the evidence/predictions for a set of scenarios up to a certain timeline that can be provided by the energy demand models. In other words, the findings of energy models can help in identifying the focus area of the policies. Thus, different sector-specific energy demand models can showcase the impact of different policy measures on final energy demand. Since the policy-design in a way depends on the findings of energy demand models, we need to understand whether the demand models can incorporate all of the key parameters and needs of model users (such as policymakers, academicians, NGOs, etc.) into consideration while calculating final energy demand. Thus, to understand the different user needs, this study has used a three-tier methodological approach consisting of a focused literature review (conducted under SENTINEL Deliverables D3.1 and D1.2), an online survey and online interviews with different user groups, and lastly, stakeholder workshops. This three-tier methodological approach unfolds mainly two categories of user-needs: generic/transversal user-needs, and sector-specific user-needs. With the help of four different demand models used in SENTINEL, most of the user-needs are taken into account and this report discusses in detail how individual user-needs are getting addressed through demand models. Some of the user-needs (for example 'energy demand transition between 2030- 2050' and 'role of renewable electricity to meet demand') can be addressed with the SENTINEL demand models without requiring any upgrades of the models. However, for some of the needs ...

This research aims to investigate the relationship between humans and the physical area of their activity by identifying the needs of urban plaza users. The study used two research methods – IDI and CAWI survey. A total of 17 needs that are satisfied in urban plazas were identified. Analysis of the frequency of their satisfaction indicates that urban plazas are mainly recreational and leisure spaces. However, it is worth noting that the average ratings of how frequently individual needs were fulfilled differed insignificantly, indicating that urban plazas are highly multifunctional. At the same time, the frequency with which social needs were satisfied was rated relatively low. The survey results also suggest that the satisfied needs in urban plazas vary by gender and personality. The research points to generational changes that affect the fulfillment of differentiated needs depending on user age. A change in the "center of gravity" of the satisfied needs of young people relative to older users of urban plazas is observed.