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In view of the fact that shopping is part of everyday life and that it has significant implications for everybody's livelihood and welfare, this study has investigated shoppers' perception of retail convenience in online shopping as well as examine the influence of demographic attributes on shoppers' perception of retail convenience in online shopping. A 20- item questionnaire was developed so as to measure the four different dimensions of retail convenience. It was administered on a sample of 500 respondents consisting of online shoppers in Benin City. On the whole, 423 copies of the questionnaire were returned and found usable, thus giving an 84.6% response rate. The data obtained was coded and analyzed using means, standard deviation, frequency distributions, and T-test. The results revealed that online shoppers have a favorable perception of all the dimensions measuring retail convenience. However, shoppers have a more favorable perception of search convenience. The study has also found that demographic attributes such as gender, age, education, occupation and income do not significantly influence shoppers' perception of online retail convenience. It is therefore recommended that online retailers should emphasize retail convenience, including access convenience, search convenience, transaction convenience and possession convenience as these constructs are crucial for developing retail convenience and serve as a source for competitive advantages.

With the rapid development of mobile technologies in contemporary society, China has seen increased usage of the Internet and mobile devices. Thus, mobile payment is constantly being innovated and is highly valued in China. Although there have been many reports on the consumer adoption of mobile payments, there are few studies providing guidelines on examining mobile payment adoption in China. This study intends to explore the impact of the facilitating factors (perceived transaction convenience, compatibility, relative advantage, social influence), environmental factors (government support, additional value), inhibiting factors (perceived risk), and personal factors (absorptive capacity, affinity, personal innovation in IT (PIIT)) on adoption intention in China. A research model that reflects the characteristics of mobile payment services was developed and empirically tested by using structural equation modeling (SEM) on datasets consisting of 257 users through an online survey questionnaire in China. Our findings show that perceived transaction convenience, compatibility, relative advantage, government support, additional value, absorptive capacity, affinity, and PIIT all have a positive impact on adoption intention, while social influence has no significant impact on adoption intention, and perceived risk has a negative impact on adoption intention. In addition, the top three factors that influence adoption intentions are absorptive capacity, perceived transaction convenience, and additional value.

This study examines the extent to which service quality, perceived price fairness and service convenience (antecedents of customer satisfaction) influence customer satisfaction for Indian retail banking sector. Dimensions of service quality are human behaviour, tangibility and information technology. Dimensions of service convenience are decision convenience, access convenience, transaction convenience, benefit convenience and post-benefit convenience. A cross-sectional research on 445 retail banking customers through structured questionnaire is conducted. Population of study is valued retail urban customers of public and private sector banks in Rajasthan, who frequently visit bank premises for transactions, have accounts in at least two banks and have availed of at least one information technology-based services. Results indicate that except tangibility, all antecedents of customer satisfaction have positive impact on customer satisfaction. Human behaviour contributes maximum in explaining customer satisfaction. This study highlights the importance of service quality, service convenience and price in satisfying customers. With this knowledge, bank managers can focus on these factors to satisfy customers and to retain them.

Purpose
Service conveniences (SCs) play a deterministic role in motivating consumers' participation in self-collection (via attended pickup points or unattended automated locker systems). Accordingly, the SERVCON model provides a multi-dimensional conceptualisation of SCs, whereas the Kano model explains consumers' satisfaction formation in response to multi-dimensional service attributes. Anchored on synthesised insights of both models, the purpose of this paper is twofold: first, to qualitatively apply the SC concept to develop specific service attributes of self-collection; and second, to quantitatively examine these attributes in relation to consumers' satisfaction formation.


Design/methodology/approach
A quantitative Kano model is adopted for survey questionnaire design and data analysis, and 500 valid responses are obtained from an online panel of respondents in Singapore.


Findings
SCs are decomposed into 11 service attributes reflecting access, benefit, transaction and post-benefit conveniences of self-collection services. Distinctive patterns of satisfaction formation are revealed in response to specific service attributes; for example, consumers are most responsive to improvement in transaction convenience. Furthermore, as service performance level increases, benefits of spatial accessibility diminish, whereas those of temporal accessibility increase.


Practical implications
This study reveals key service attributes influencing the self-collection services' convenience and impact on consumers' satisfaction. Guidelines are presented for designing an optimal resource allocation strategy for logistics service providers to promote self-collection services.


Originality/value
This study synthesises diverse logistics literature on self-collection services under the central theme of SCs, thus enriching the conceptual development of SCs with a decomposed framework of logistics service attributes.

Lower transaction costs have shifted voter registration activities online and away from traditional modes of outreach. Downloading forms may impose higher transaction costs than traditional outreach for some people and thereby decrease electoral participation. A randomized, controlled experiment tested this hypothesis by encouraging treatment participants via e-mail to use online voter registration tools. The treatment group was 0.3 percentage points less likely to be registered to vote after the election. A follow-up experiment sent reminders via text message to randomly selected people who had downloaded registration forms. The treatment increased rates of registration by 4 percentage points, suggesting that reminders can ameliorate many of the negative effects of directing people to downloadable online registration forms. Adapted from the source document.

Lower transaction costs have shifted voter registration activities online and away from traditional modes of outreach. Downloading forms may impose higher transaction costs than traditional outreach for some people and thereby decrease electoral participation. A randomized, controlled experiment tested this hypothesis by encouraging treatment participants via e-mail to use online voter registration tools. The treatment group was 0.3 percentage points less likely to be registered to vote after the election. A follow-up experiment sent reminders via text message to randomly selected people who had downloaded registration forms. The treatment increased rates of registration by 4 percentage points, suggesting that reminders can ameliorate many of the negative effects of directing people to downloadable online registration forms.

The management of fleets, especially as part of the state-private interaction, is a complex endeavor influenced by economic, political, and strategic factors. This article delves into the concept of the "convenience flag" as a mechanism for optimizing fleet management, exploring its implications within the evolving landscape of mari-time industries. It analyzes optimization mechanisms for fleet management through the utilization of "conven-ience flags" and offshore zones. The current optimization mechanisms are scrutinized against the backdrop of modern transformations in strategic economic sectors, particularly shipbuilding and maritime transport fleet development. Approaches to financing and balancing state-private interests amid heightened international re-lations are examined in greater detail. Through identifying causal relationships between elements of optimiza-tion mechanisms, particularly in financial operations, asset transactions, and the increased risk of fleet vessel loss, the necessity of upholding state interests in these processes is substantiated. Principles of organizational measures to prevent vessel loss and, consequently, the entities operating under "convenience flags" and off-shore zone jurisdictions, are proposed. In conclusion, the management of fleets through "convenience flags" represents a complex interplay of economic, political, and regulatory considerations. While offering potential benefits in terms of cost efficiency and operational flexibility, it also poses inherent risks to state sovereignty and maritime security. Moving forward, a balanced approach that prioritizes transparency, accountability, and stakeholder engagement is essential to ensure the sustainable and responsible management of fleets in the Russian Federation and beyond.

The development of information and electronic technology every time becomes faster, supported by the great curiosity of humans to make information technology and electronics as daily consumption. Technology penetrated into the business world pampering the community with ease of accessibility through ecommerce systems. People enjoy buying and selling facilities through e-commerce, but most people forget that every thing has a positive and negative side. The majority of people enjoy the convenience and convenience of e-commerce to access and obtain the desired items, but not a few community members have become victims of e-commerce transactions. The government acting as a regulator has issued a lot of laws and regulations, but until now all forms of injustice, fraud, and even crime through ecommerce buying and selling have not been completely blocked. Institutions established specifically to defend disadvantaged consumers also do not yet have adequate specifications to protect disadvantaged consumers through e-commerce buying and selling. The capabilities and facilities possessed by law enforcement officers are still limited, there are still many perpetrators of injustice, fraud and crime in buying and selling e-commerce that are still moving and operating freely. Based on the reality of e-commerce buying and selling formulated a problem regarding how legal protection is actually for consumers in buying and selling e-commerce? What obstacles are faced by consumers to get legal protection in buying and selling e-commerce? How is the legal effort made by consumers who are disadvantaged in buying and selling ecommerce? Using positive law analyzed with reality that occurs in the community it can be concluded that e-commerce buying and selling is arguably a new thing so that it demands for the whole legal system and legal subjects to adapt to technological developments and the progress of civilization

AbstractIn an emerging market and developing economies, transaction governance structure (TGS) plays a crucial role in determining transaction costs (TC) and transaction efficiency (TE) for small and medium‐sized enterprises (SMEs). The presence of institutional voids (IVs) further complicates the situation by adding uncertainty and complexity to the transactions. Therefore, understanding the interplay between TGS, TC, TE, and IVs is essential for SMEs to thrive and contribute to the overall economic growth of the country. This study investigates the impact of transaction governance structure on transaction efficiency with the moderating effect of institutional voids on small and medium‐sized IT and software firms in Bangladesh. A sample of 131 SMEs was selected using nonprobability convenience and snowball sampling techniques. Data were collected using a self‐administered structured questionnaire with a 5‐point Likert scale and analysed using the PLS‐SEM approach. The study findings reveal that TGS significantly and positively impacts TE, and IV moderates the relationship between TGS and TE positively. The results of the study reveal that TGS plays a crucial role in reducing transaction costs and enhancing transaction efficiency for small and medium‐sized firms in Bangladesh, thus presenting opportunities for inclusive growth and development in the country's software and IT sector. This study provided valuable insights for policymakers and practitioners on the importance of TGS and IV in enhancing transaction efficiency. Additionally, the study acknowledges the significance of meeting social and environmental needs by leveraging corporate assets and expertise, strengthening a company's competitive strategy, and developing new business opportunities.

Self-service technologies (SSTs) can help firms reduce labor costs while providing more channel options, but customers must be convinced of their value before foregoing a full service alternative. To understand how customers evaluate an SST, the authors conducted three studies to analyze the importance of convenience in the evaluation process along with exploring what constructs ultimately influence customers' need for human interaction with an SST. Surveying both users' experiences with an SST and also nonusers' perceptions of an SST, a comprehensive analysis was undertaken to assess the perceived benefits of using an SST. In Study 1, the authors found that convenience had a strong positive effect on the perceived accuracy, speed, and exploration intentions of an SST. Building on these results, Studies 2 and 3 reveal that SST users have a lower need for interaction when they are satisfied with an SST, while nonusers' trust perceptions had the greatest influence on the need for human interaction during an SST transaction. The authors discovered that user satisfaction can be enhanced by focusing on the speed and accuracy of an SST, whereas nonusers' perceptions of accuracy and exploration increased the trust placed in an SST.

Healthy Indonesia Card (KIS) is a government aid whose recipient data is submitted to each region for processing. The data processing of the Healthy Indonesia Card (KIS) uses the bookkeeping method. The problems and obstacles faced are the occurrence of file stacking, file damage, difficulties in finding data and the occurrence of data duplication in the data input process. These problems lead to errors in the use of data by interested parties. Based on the existing problems, a Transaction Processing System (TPS) was designed to facilitate data processing and minimize errors and errors. The designed Transaction Processing System (TPS) is a web-based information system. The use of this system can make data stored properly and regularly. And if there is an addition and deletion of data can be done directly by the user concerned. Transaction Processing System for processing population data can provide convenience for users in inputting and processing data. The designed system has been built and tested based on user requirements. ; Kartu Indonesia Sehat (KIS) merupakan bantuan pemerintah yang data penerimanya diserahkan kepada setiap wilayah untuk diolah. Pengolahan data Kartu Indonesia Sehat (KIS) menggunakan cara pembukuan. Permasalahan dan kendala yang dihadapi adalah terjadinya penumpukkan berkas, kerusakan berkas, kesulitan dalam pencarian data dan terjadinya duplikasi data dalam proses penginputan data. Permasalahan tersebut menyebabkan kekeliruan terhadap pemanfaatan data oleh pihak yang berkepentingan. Berdasarkan permasalahan yang ada maka dirancang sebuah Transaction Processing System (TPS) untuk mempermudah dalam pengolahan data dan meminimalisir kesalahan dan kekeliruan. Transaction Processing System (TPS) yang dirancang yakni sebuah sistem informasi berbasis web. Penggunaan sistem ini dapat membuat data tersimpan dengan baik dan teratur. Serta jika terjadi penambahan dan penghapusan data dapat dilakukan langsung oleh pengguna yang berkepentingan. Transaction Processing System untuk pengolahan data ...

The presence of the Internet Banking service has offered a number of convenience and flexibility in conducting transactions, both between the bank and its customers, the bank and merchant, bank with the bank and the customer with the customer. However, this simplicity does not mean no risk. In addition to the Internet Banking service provides convenience, also in fact have some risks. The risk of a new character and is a challenge for practitioners and experts in the field of Internet Banking service to handle it, so it becomes important to discuss the legal efforts to protect customers' personal data in the operation of Internet Banking service after changes in legislation and elektronic information transaction. Forms of protection against customer data in Internet Banking in Indonesia are from several types of regulations that have regulated internet banking, namely Bank Indonesia Regulation Number 9/15 / PBI / 2007 concerning Application of Risk Management in the Use of Information Technology by Commercial Banks and Act No. 19 of 2016 concerning Amendments to Act No. 8 of 2011 concerning Electronic Information and Transactions along with the Financial Services Authority Act in the section on consumer protection