Suchergebnisse

This paper analyses the application of alternative dispute resolution (ADR) mechanisms to disputes arising between telecommunications undertakings under the EU Telecommunications Package, as revised on November 4, 2009. The new rules aimed at facilitating the development of the EU common telecommunications market, and were designed to increase the powers of national regulatory authorities (NRAs) across the Member States in the imposition of regulatory obligations in a coherent manner. One key reform concerned the centralisation of the dispute resolution functions of NRAs. Within the new dispute resolution prerogatives, NRAs were empowered with a right to determine their appropriateness for handling regulatory disputes between telecommunications undertakings or to decline their jurisdiction should other ADR means be available and more suitable for the resolution of regulatory disputes. This paper examines the mere development of ADR in telecommunications disputes in the UK, Ireland and Poland following the revision of the EU Telecommunications Package. Moreover, the paper analyses the effectiveness of the recent European Union (EU) policy on promoting ADR within the EU legal order against the background of the fragmented national approaches to ADR, as examined in the selected jurisdictions.

The study looked at the use of internal business process metrics within the performance assessment framework of the Nepalese telecom industry. It employed a descriptive study approach and an organized questionnaire survey instrument. The population of this study included all of Nepal's telecom operators and their employees. The sample organizations from which random sampling techniques obtained the responses of 318 employees were Nepal Telecom and Ncell. The employees who hold at least offers and above positions at their company were the targeted respondents of the study. Three parts of the survey questionnaire were set up with 27 questions of different types to gather data. SPSS (statistical package for social sciences) program was employed to process and analyze the data. Sixteen measuring variables within four constructs were examined to assess the IBPP (internal business process performance). Three of these constructs: operations management (β = 0.229, p < 0.01), customer management (β = 0.380, p < 0.01), and regulatory and social processes (β = 0.175, p < 0.01) were found to have a statistically significant and favorable impact on the IBPP while innovation processes (β = 0.024, p > 0.05) was not properly applied and understood in the Nepalese telecom industry. The findings of this study will help identify the primary drivers of performance metrics and their relevance in organizational performance for the Nepalese telecom industry.

International audience ; In the past decade, parliaments in industrialized countries have been pressured to adopt more restrictive legislation to prevent unauthorized file sharing and enforce higher standards of digital copyright enforcement over entertainment media and computer software. A complex process of supranational and national lawmaking has resulted in several legislatures adopting such measures, with wide variations in content and implementation. These policy developments offer an interesting research puzzle, due to their high political salience and to the amount of controversy they have generated. Specifically, the introduction of harsher intellectual property regulations has resulted in intense online and offline collective action by skilled activists who have contributed to altering the digital copyright policy field over the years. In France, the DADVSI and HADOPI laws on digital copyright infringement have been actively contested by grassroots movements all along their chaotic route through Parliament. Similarly, at the European level, the Telecoms Package Reform has given rise to an intense protest effort, carried by an ad hoc coalition of European activists. In both cases, online mobilization was an essential element of political contention against these legislative initiatives. In both cases, our analysis shows how online mobilization and contention can substantially affect policy-making by disrupting the course of parliamentary lawmaking at both the national and European levels. We provide an analytical framework to study these processes, as well as a detailed analysis of the frames and digital network repertoires involved in the two cases under scrutiny, with reference to the nascent research agenda formed by the politics of intellectual property.

International audience ; In the past decade, parliaments in industrialized countries have been pressured to adopt more restrictive legislation to prevent unauthorized file sharing and enforce higher standards of digital copyright enforcement over entertainment media and computer software. A complex process of supranational and national lawmaking has resulted in several legislatures adopting such measures, with wide variations in content and implementation. These policy developments offer an interesting research puzzle, due to their high political salience and to the amount of controversy they have generated. Specifically, the introduction of harsher intellectual property regulations has resulted in intense online and offline collective action by skilled activists who have contributed to altering the digital copyright policy field over the years. In France, the DADVSI and HADOPI laws on digital copyright infringement have been actively contested by grassroots movements all along their chaotic route through Parliament. Similarly, at the European level, the Telecoms Package Reform has given rise to an intense protest effort, carried by an ad hoc coalition of European activists. In both cases, online mobilization was an essential element of political contention against these legislative initiatives. In both cases, our analysis shows how online mobilization and contention can substantially affect policy-making by disrupting the course of parliamentary lawmaking at both the national and European levels. We provide an analytical framework to study these processes, as well as a detailed analysis of the frames and digital network repertoires involved in the two cases under scrutiny, with reference to the nascent research agenda formed by the politics of intellectual property.

International audience ; In the past decade, parliaments in industrialized countries have been pressured to adopt more restrictive legislation to prevent unauthorized file sharing and enforce higher standards of digital copyright enforcement over entertainment media and computer software. A complex process of supranational and national lawmaking has resulted in several legislatures adopting such measures, with wide variations in content and implementation. These policy developments offer an interesting research puzzle, given their high political salience and the amount of controversy they have generated. Specifically, the introduction of harsher intellectual property regulations has resulted in intense 'online' and 'offline' collective action by skilled activists who have significantly altered the digital copyright policy field over the years. In France, grassroots movements have turned the passing of digital copyright infringement laws through Parliament into highly controversial episodes. Similarly, at the European level, the Telecoms Package Reform has given rise to an intense protest effort, carried by an ad hoc coalition of European activists. In both cases, online mobilization was an essential element of political contention against these legislative initiatives. In both cases, our analysis shows that online mobilization and contention can substantially affect policy making by disrupting the course of parliamentary lawmaking at both the national and European levels. We provide an analytical framework to study these processes, as well as an analysis of the frames and digital network repertoires involved in the two cases under scrutiny, with reference to the nascent research agenda formed by the politics of intellectual property.

International audience ; In the past decade, parliaments in industrialized countries have been pressured to adopt more restrictive legislation to prevent unauthorized file sharing and enforce higher standards of digital copyright enforcement over entertainment media and computer software. A complex process of supranational and national lawmaking has resulted in several legislatures adopting such measures, with wide variations in content and implementation. These policy developments offer an interesting research puzzle, given their high political salience and the amount of controversy they have generated. Specifically, the introduction of harsher intellectual property regulations has resulted in intense 'online' and 'offline' collective action by skilled activists who have significantly altered the digital copyright policy field over the years. In France, grassroots movements have turned the passing of digital copyright infringement laws through Parliament into highly controversial episodes. Similarly, at the European level, the Telecoms Package Reform has given rise to an intense protest effort, carried by an ad hoc coalition of European activists. In both cases, online mobilization was an essential element of political contention against these legislative initiatives. In both cases, our analysis shows that online mobilization and contention can substantially affect policy making by disrupting the course of parliamentary lawmaking at both the national and European levels. We provide an analytical framework to study these processes, as well as an analysis of the frames and digital network repertoires involved in the two cases under scrutiny, with reference to the nascent research agenda formed by the politics of intellectual property.

International audience ; In the past decade, parliaments in industrialized countries have been pressured to adopt more restrictive legislation to prevent unauthorized file sharing and enforce higher standards of digital copyright enforcement over entertainment media and computer software. A complex process of supranational and national lawmaking has resulted in several legislatures adopting such measures, with wide variations in content and implementation. These policy developments offer an interesting research puzzle, given their high political salience and the amount of controversy they have generated. Specifically, the introduction of harsher intellectual property regulations has resulted in intense 'online' and 'offline' collective action by skilled activists who have significantly altered the digital copyright policy field over the years. In France, grassroots movements have turned the passing of digital copyright infringement laws through Parliament into highly controversial episodes. Similarly, at the European level, the Telecoms Package Reform has given rise to an intense protest effort, carried by an ad hoc coalition of European activists. In both cases, online mobilization was an essential element of political contention against these legislative initiatives. In both cases, our analysis shows that online mobilization and contention can substantially affect policy making by disrupting the course of parliamentary lawmaking at both the national and European levels. We provide an analytical framework to study these processes, as well as an analysis of the frames and digital network repertoires involved in the two cases under scrutiny, with reference to the nascent research agenda formed by the politics of intellectual property.

The paper examines the participation characteristics within internet-based collective action by analysing the case of digital rights campaigning. Drawing upon empirical findings from a case study (the "Telecoms Package" campaign, 2007-2009), we discuss how digital rights activists organise, collaborate and mobilise using websites, mailing lists, wikis and instant messaging channels. Participation is individualised and malleable. However, successful digital rights' campaigning requires political, technical and social skills. To intervene in EU policy-making, activists need technical and political expertise and technological skills. As a result and contrary to claims of inclusiveness and openness, digital rights campaigning is in fact dominated by a small group of highly specialised movement entrepreneurs who mobilise occasionally to demonstrate broader support to policy-makers. The emergence of internet-based campaigning does not necessarily equal to more inclusive forms of participation. However, it allows for the engagement of resource-poor actors in traditional policy settings such as the EU.

The paper examines the participation characteristics within internet-based collective action by analysing the case of digital rights campaigning. Drawing upon empirical findings from a case study (the "Telecoms Package" campaign, 2007-2009), we discuss how digital rights activists organise, collaborate and mobilise using websites, mailing lists, wikis and instant messaging channels. Participation is individualised and malleable. However, successful digital rights' campaigning requires political, technical and social skills. To intervene in EU policy-making, activists need technical and political expertise and technological skills. As a result and contrary to claims of inclusiveness and openness, digital rights campaigning is in fact dominated by a small group of highly specialised movement entrepreneurs who mobilise occasionally to demonstrate broader support to policy-makers. The emergence of internet-based campaigning does not necessarily equal to more inclusive forms of participation. However, it allows for the engagement of resource-poor actors in traditional policy settings such as the EU.

This study seeks to try and find out the contribution of managerial empowerment in achieving service quality, and in order to test theAlgerian environment to embrace these new concepts has been chosen Algerian Telecom company as a location of research, and to achieve the objectives of the study we designed and developed two questionnaires, one was directed to the employees of Algerian Telecom company, in order to determine the level of empowerment in the company, and the other to its customers in order to identify the relationship between two variables and to find out the quality level of service that provided by the company under study, were used Statistical Package for Social Sciences (SPSS) to analyze the questionnaire data, the study found there is no role for the mpowerment in service quality, The study recommends the need to increase attention to the company employees, opening a wider freedom of action and hear their ideas and suggestions, With the face of obstacles that limit the effective implementation of empowerment, such as centralized, and hierarchical organizational structures and complex, And take more attention to customers, What leads one way or another to improve the service quality at the company under study.

The research purpose was to find out the influence of ethical context on certain employees' behaviors (OCB-I, OCB-O In-role performance) working in the largest telecom companies of Pakistan. The most valuable asset for an organization is its employees, so the management must fix the factors that hinder their performance. In recent years, employees' attitudes and behaviors in their work settings have remained the admiring topics in the field of organizational behavior. This study aims to investigate the impact of ethical culture and ethical climate on employee in-role performance and citizenship behavior while considering perceived organizational support as a mediating variable. The sample for this research is consisted of 800 employers and employees working in the top four cellular companies of large cities of Punjab, Pakistan. Statistical Package for Social Science version SPSS 16 is used for data analysis. To check the mediating and direct relationship between key variables of the study, correlation and regression analysis is used. Results indicate that both ethical culture and ethical climate have a positive relationship with employees' outcomes i.e. in-role performance and organizational citizenship behavior. Perceived organizational support partially mediates the relationship between ethical context and employees' outcomes.