Suchergebnisse

Background: This study analyzed differences between transparency of information disclosure and related demands from the health service consumer's perspective. It also compared how health service providers and consumers are associated by different levels of mandatory information disclosure. Methods: We obtained our research data using a questionnaire survey (health services providers, n = 201; health service consumers, n = 384). Results: Health service consumers do not have major concerns regarding mandatory information disclosure. However, they are concerned about complaint channels and settlement results, results of patient satisfaction surveys, and disclosure of hospital financial statements (p < 0.001). We identified significant differences in health service providers' and consumers' awareness regarding the transparency of information disclosure (p < 0.001). Conclusions: It may not be possible for outsiders to properly interpret the information provided by hospitals. Thus, when a hospital discloses information, it is necessary for the government to consider the information's applicability. Toward improving medical expertise and information asymmetry, the government has to reduce the burden among health service consumers in dealing with this information, and it has to use the information effectively.

Illinois Deaf Services2000 (IDS2000), a public/private partnership,
promotes the creation and implementation of strategies to develop and
increase access to mental health services for deaf, hard of hearing,
late-deafened, and deaf-blind consumers. IDS2000 has resulted in the
establishment of service accessibility standards, a technical support
and adherence monitoring system,and the beginnings of a statewide
telepsychiatry service.These system modifications have resulted in
increase by 60% from baseline survey data in the number of deaf, hard of
hearing, late-deafened, and deaf-blind consumers identified in community
mental-health agencies in Illinois. Depending on the situation of deaf
services staff and infrastructure, much of IDS2000 could be replicated
in other states in a mostly budget-neutral manner.

AbstractConsumers' roles are changing from passive recipients of mental health services to active participants. The Oregon Health Plan provided an opportunity to hasten this development, which required learning by all.

The author in her article presents services as a market product which is more and moreoften an innovative product. A particular attention is paid to the services' features which have an important impact on behaviour of the services market participants. Introduction to the market of new, improved, technologically advanced services requires a competent consumer.

This text deals with issues of growing importance in both the US health care system and health care systems across the world. Such systems need to respond to changes in technology within health care, shifting technologies not specific to health care, and changes in the way patients and physicians view health and the use of health services in society. Chapters focus on how technologies and programs apply to either general groups within the health care system or more specialized groups, such as people with a certain health care problem. Papers deal with a variety of topics, from a focus on consumers and the varying roles the play in the emerging and changing US health care system, to the examination of specific principles such as social network approaches.