Veterans' Disability Benefits
In: Military and Veteran Issues
Intro -- VETERANS' DISABILITY BENEFITS CHALLENGES TO TIMELY PROCESSING AND IMPROVEMENT EFFORTS -- VETERANS' DISABILITY BENEFITS CHALLENGES TO TIMELY PROCESSING AND IMPROVEMENT EFFORTS -- CONTENTS -- PREFACE -- Chapter 1 VETERANS' DISABILITY BENEFITS TIMELY PROCESSING REMAINS A DAUNTING CHALLENGE -- ABBREVIATIONS -- WHY GAO DID THIS STUDY -- WHAT GAO RECOMMENDS -- WHAT GAO FOUND -- BACKGROUND -- Disability Claims Process -- Appeals Process -- VA's Duty to Assist Requirements -- Timeliness of Claims and Appeals Processing -- RISING WORKLOADS, ALONG WITH PROGRAM RULES AND INEFFICIENT PROCESSES, CONTRIBUTE TO LENGTHY PROCESSING TIME FRAMES -- Rise in Claims Submitted Is Outpacing Claims Production -- Program Requirements Contribute to Long Processing Times -- Gathering Records from Federal Agencies and Others Can Take Months -- Some Work Processes Are Inefficient -- VBA IS TAKING STEPS TO IMPROVE CLAIMS AND APPEALS PROCESSING, BUT FUTURE IMPACT IS UNCERTAIN -- VBA Is Using Existing VBA Staff and Contractors to Manage Its Growing Workloads -- VBA Is Changing Procedures and Modifying Requirements to Expedite Claims and Appeals Processing -- Efforts to Improve Records Acquisition Have Produced Mixed Results -- Efforts to Redesign Key Aspects of the Process Are Under Way without a Comprehensive Plan -- CONCLUSION -- RECOMMENDATIONS FOR EXECUTIVE ACTION -- AGENCY COMMENTS AND OUR EVALUATION -- APPENDIX I: OBJECTIVES, SCOPE, AND METHODOLOGY -- ANALYSIS OF VBA CLAIMS AND APPEALS PROCESSING TIMELINESS AND RESOURCE DATA -- SELECTION OF VA REGIONAL OFFICES FOR REVIEW -- APPENDIX II: VETERAN NOTIFICATION DURING THE CLAIMS AND APPEALS PROCESSES -- APPENDIX III: SELECTED VBA EFFORTS TO IMPROVE CLAIMS AND APPEALS TIMELINESS -- End Notes -- End Note for Appendix I -- End Note for Appendix I