Suchergebnisse

An attempt to increase customer loyalty done by each business entities to achieve excellence compete sustainable demands that is very urgent .It is related to the government's effort to realize good governance the centre of all these .One of the important elements in creating that would be improving the performance of hotchpotch marketing in order to get trust customers and in turn led to customer loyalty This research study of these efforts on defense industry land indonesia .Methods used is survey explanation , the survey was conducted to 60 samples from 319 companies that become customers pt .Pindad ( persero ) as producer of the defense industry land and prodk komersia indonesia

A letter report issued by the General Accounting Office with an abstract that begins "The Defense Logistics Agency (DLA) performs a critical role in supporting America's military forces worldwide by supplying every consumable item--from food to jet fuel--that the military services need to operate. Although customers at the eight locations GAO visited were satisfied with some aspects of routine service, such as delivery time for routine parts and certain contractor service arrangements, customers also raised a number of points of dissatisfaction, particularly with regard to the detrimental impact of DLA's service on their operations. The agency's approach for obtaining customer service feedback has been of limited usefulness because it lacks a systematic integrated approach for obtaining adequate information on customer service problems. Although DLA has initiatives under way to improve its customer service, there are opportunities to enhance these initiatives to provide for an improved customer feedback program."

A letter report issued by the General Accounting Office with an abstract that begins "In response to concerns about the impact of proposed cuts in the Defense Commissary Agency's workforce, the House Armed Services Committee placed in its report on the Bob Stump National Defense Authorization Act for Fiscal Year 2003 a requirement that we evaluate the effect of the personnel reductions. Specifically, we assessed (1) the status of personnel reductions and how they have affected store operations and customer service, and (2) whether the agency uses a reliable methodology to measure customer satisfaction with its commissaries."