The pandemic has been accompanied by an "infodemic" of misinformation and propaganda, undermining public health responses around the world. Building resilience will require a joint effort from social media platforms, governments, and civil society. (IP)
COVID-19 has been declared as pandemic by WHO. Indonesian government late to give official statement that made public believe in hoax, rumours, gossip, even propaganda that they got from social media and passed from one group to another. As we know, too much information or shortage of information could lead to confusing messages that eventually increase public distrust towards official statement. Consequently, people resort to social media as the only source of information. As a mass-self communication channel, the credibility of information from this source is problematic. Castell's mass-self communication made this circle become infodemic that hamstring public trust to government. In this research, we do comparative case study on how countries (China and South Korea) tackle communication problems during the pandemic. This research is significant because it could be a reference model of crisis communication strategy when the country faces a pandemic Relying on mass media analysis and literature review, we find that China's government uses power to control information circulation while South Korea's generates public's participation in social media. Indonesia as a democratic country could use this experience to gain public's trust by doing Coomb's SCCT for crisis situation. Doing this, Indonesia is expected to be more prepared to for the crisis communication in the future.Keywords: COVID-19, infodemic, crisis communication, case study ABSTRAKCOVID-19 telah dinyatakan sebagai pandemi oleh WHO. Pemerintah Indonesia terlambat memberikan pernyataan resmi yang membuat publik percaya pada hoax, rumor, gosip, bahkan propaganda yang mereka dapatkan dari media sosial dan diteruskan dari satu kelompok ke kelompok lain. Seperti kita ketahui, informasi yang terlalu banyak atau kekurangan informasi dapat menimbulkan pesan yang membingungkan yang pada akhirnya meningkatkan ketidakpercayaan publik terhadap pernyataan resmi. Akibatnya, masyarakat menggunakan media sosial sebagai satu-satunya sumber informasi. Sebagai saluran komunikasi massa-mandiri, kredibilitas informasi dari sumber ini bermasalah. Komunikasi massa yang dilakukan Castell membuat lingkaran ini menjadi infodemik yang melemahkan kepercayaan publik kepada pemerintah. Dalam penelitian ini, kami melakukan studi kasus komparatif tentang bagaimana negara-negara (China dan Korea Selatan) menangani masalah komunikasi selama pandemi. Penelitian ini penting karena dapat menjadi model referensi strategi komunikasi krisis ketika negara menghadapi pandemi Mengandalkan analisis media massa dan tinjauan pustaka, kami menemukan bahwa pemerintah China menggunakan kekuatan untuk mengontrol peredaran informasi sementara Korea Selatan menghasilkan partisipasi publik di media sosial. Pengalaman ini bisa dimanfaatkan Indonesia sebagai negara demokrasi untuk mendapatkan kepercayaan publik dengan melakukan SCCT Coomb untuk situasi krisis. Dengan begitu, Indonesia diharapkan lebih siap menghadapi krisis komunikasi di masa mendatang.Kata Kunci: COVID-19, infodemik, komunikasi krisis, studi kasus
This special theme issue of Big Data & Society presents leading-edge, interdisciplinary research that focuses on examining how health-related (mis-)information is circulating on social media. In particular, we are focusing on how computational and Big Data approaches can help to provide a better understanding of the ongoing COVID-19 infodemic (overexposure to both accurate and misleading information on a health topic) and to develop effective strategies to combat it.
The global spread of the novel coronavirus is affected by the spread of related misinformation—the so-called COVID-19 Infodemic—that makes populations more vulnerable to the disease through resistance to mitigation efforts. Here, we analyze the prevalence and diffusion of links to low-credibility content about the pandemic across two major social media platforms, Twitter and Facebook. We characterize cross-platform similarities and differences in popular sources, diffusion patterns, influencers, coordination, and automation. Comparing the two platforms, we find divergence among the prevalence of popular low-credibility sources and suspicious videos. A minority of accounts and pages exert a strong influence on each platform. These misinformation "superspreaders" are often associated with the low-credibility sources and tend to be verified by the platforms. On both platforms, there is evidence of coordinated sharing of Infodemic content. The overt nature of this manipulation points to the need for societal-level solutions in addition to mitigation strategies within the platforms. However, we highlight limits imposed by inconsistent data-access policies on our capability to study harmful manipulations of information ecosystems.
With the onset of COVID-19 pandemic, a flood of information ensued in traditional and digital media, a lot of which is unsourced or scientifically inaccurate. This paper synthesizes and compares viewpoints on digital misinformation, focusing on the COVID-19 infodemic. It has long been assumed that increased Internet connection will positively impact access to information. However, research indicates that locating reliable health information online has become a challenge. Here, we draw attention to two possible causes; the declining of information quality across digital and traditional media and the decentralisation of news sources. By examining these factors, serious consequences start to emerge: the use of social media, for example, to radicalise and push conspiracy theories. This study discusses the role of influencers and privatised companies, including social media platforms, regarding misinformation trends and countering the infodemic. Lastly, echoing the many calls for countering misinformation, we reiterate the need for a holistic approach to engaging all parties, from governments to educators and journalists to the public.
At present, the speed and scale of the dissemination of false health information has increased significantly, due to the Internet and social networks, which has become a serious problem and challenge for the worlds public health systems. The issue of spreading implausible news has become most acute against the background of the COVID-19 pandemic. Since February 2020, the World Health Organization has introduced the term infodemiс, which characterizes the rapid growth of unreliable and false reports of a pandemic by analogy with the spread of the virus. The purpose of this article is to study the issues of the emergence and ways of spreading misinformation about health, to consider approaches for taking effective response measures in the conditions of infodemiс. The article was prepared using a systematic review of research publications based on strict selection criteria in the bibliographic databases PubMed, ScienceDirect, as well as online resources that addressed the issues of dissemination and countering false information in the field of healthcare. Countering disinformation needs to be done through correcting information, purposeful refutations based on evidence, implementing initiatives to improve the media literacy of the population, as well as by improving the supervision of social networks. Coordinated interaction between governmental and international organizations, the scientific community, the media, and global Internet social media platforms is crucial in this process. ; В настоящее время скорость и масштабы распространения недостоверной и ложной информации о здоровье существенно выросли благодаря Интернету и социальным сетям, что стало серьезной проблемой и вызовом для мировых систем общественного здравоохранения. Вопрос распространения неправдоподобных новостей встал наиболее остро на фоне пандемии COVID-19. Всемирная организация здравоохранения в феврале 2020 г. ввела термин инфодемия, характеризующий стремительный рост недостоверных и ложных сообщения о пандемии по аналогии с распространением вируса. Цель данной статьи изучить вопросы возникновения и пути распространения дезинформации о здоровье, рассмотреть подходы для принятия эффективных мер реагирования в условиях инфодемии. При подготовке статьи использовался систематический обзор публикаций исследований на основе строгих критериев отбора в библиографических базах данных PubMed, ScienceDirect, а также интернет-ресурсов, в которых рассматривались вопросы распространения и противодействия недостоверной информации в сфере здравоохранения. Противодействие дезинформации необходимо осуществлять с помощью коррекции информации, целенаправленных опровержений, основанных на фактических данных, реализации инициатив по повышению медиаграмотности населения, а также путем совершенствования надзора над социальными сетями. Важнейшая роль в этом процессе отводится скоординированному взаимодействию между правительственными и международными организациями, научным сообществом, средствами массовой информации и глобальными интернет-платформами социальных сетей.
Besides being one of the countries most severely affected by the COVID-19 pandemic, Indonesia also experienced a severe 'infodemic': an overabundance of contradictory information - including misinformation and disinformation - on COVID-19. This infodemic hampered pandemic mitigation efforts, resulting in non-compliance with public health measures and delays to the national vaccination programme in the first six months of the pandemic due to widespread vaccine hesitancy or vaccine refusal. Furthermore, it fomented public distrust of the government and other institutions.The government also contributed to the spiral of distrust through its inconsistent policies, lack of transparency, and mixed messages. Especially in the pandemic's early phases, government officials themselves were found spreading misleading information, first to downplay the severity and risk of COVID-19 in order to avoid social unrest, and subsequently to push for a quick reopening of the economy. In prioritizing the economy over public health, considerable resources were spent on influence campaigns to persuade the public to continue business as normal.The influence campaigns appeared to succeed in persuading people to return to work and to get vaccinated eventually. However, public distrust remained and was easily reactivated on social media in response to inconsistencies and double standards in the government's enforcement of COVID-19 restrictions.
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COVID-19 has had broad disruptive effects on economies, healthcare systems, governments, societies, and individuals. Uncertainty concerning the scale of this crisis has given rise to countless rumors, hoaxes, and misinformation. Much of this type of conversation and misinformation about the pandemic now occurs online and in particular on social media platforms like Twitter. This study analysis incorporated a data-driven approach to map the contours of misinformation and contextualize the COVID-19 pandemic with regards to socio-religious-political information. This work consists of a combined system bridging quantitative and qualitative methodologies to assess how information-exchanging behaviors can be used to minimize the effects of emergent misinformation. The study revealed that the social media platforms detected the most significant source of rumors in transmitting information rapidly in the community. It showed that WhatsApp users made up about 46% of the source of rumors in online platforms, while, through Twitter, it demonstrated a declining trend of rumors by 41%. Moreover, the results indicate the second-most common type of misinformation was provided by pharmaceutical companies ; however, a prevalent type of misinformation spreading in the world during this pandemic has to do with the biological war. In this combined retrospective analysis of the study, social media with varying approaches in public discourse contributes to efficient public health responses.
The currently ongoing coronavirus disease 2019 (COVID-19) pandemic induced built-up fear and anxiety notably with non-stop surge information through all media. Understanding of emotional and mental health impact during this state is urgently needed for further intervention. This study aimed to identify the current pattern of depression, anxiety, stress and, emotional disorder presented in the society and the association between Indonesian news-seeking behaviour and their mental health state during the COVID-19 outbreak. A cross-sectional study with 1,508 respondents was carried out with online questionnaire consisted of depression, anxiety, and stress scale (DASS) and SRQ-20 as assessment tools that was distributed through social media platforms from April 2−June 8, 2020. Data was analyzed using Mann Whitney, Kruskal Wallis, Post Hoc with Bonferroni, and Chi-square test (p<0.05). As much as 20.7% of respondents were depressed, 36.9% had anxiety, 25.5% had been stress, and 27.6% had emotional disorder. Most respondents actively searched about COVID-19 especially through television and social media platforms such as Twitter, Facebook, and Instagram. Type of news and level of trust in COVID-19 news were the factors that influenced emotional and mental health state (p=<0.05). Providing mental health support in a timely and appropriate manner through a hotline team, media, or multidisciplinary team, including mental health professional is an important thing that the Indonesian government must do to help the Indonesian people through this pandemic.
During the COVID‐19 pandemic, many rumors and conspiracy theories spread in various media outlets. The purpose of this study is to reveal the nature of the misinformation detected by fact check platforms that spread in the Fragile Five countries. To determine the themes of misinformation about COVID‐19 and from which media it is disseminated are a possible way to prevent it. The data of the study were obtained from International Fact‐checking Network's CoronaVirusFacts database. One thousand seven hundred thirty‐four piece of misinformation collected by web scraping method during the period January 24, 2020 to November 14, 2020 and analyzed with MAXQDA Analytics Pro 2020. As a result of the research, it was found that rumors (96.3%) spread more in the Fragile Five countries than conspiracy theories (3.7%). While the main theme of the rumors is about illness (26.9%) and diagnosis‐treatment (25%), conspiracy theories are mostly related to the cause of the disease (68.8%). 53.06% of misinformation was spread through the Facebook platform. 15.32% on Twitter; 13.34% on WhatsApp. Misinformation has been heavily false (85.12%) in both rumor and conspiracy theories. In the second place, misleading (10.09%) news spread.
The currently ongoing coronavirus disease 2019 (COVID-19) pandemic induced built-up fear and anxiety notably with non-stop surge information through all media. Understanding of emotional and mental health impact during this state is urgently needed for further intervention. This study aimed to identify the current pattern of depression, anxiety, stress and, emotional disorder presented in the society and the association between Indonesian news-seeking behaviour and their mental health state during the COVID-19 outbreak. A cross-sectional study with 1,508 respondents was carried out with online questionnaire consisted of depression, anxiety, and stress scale (DASS) and SRQ-20 as assessment tools that was distributed through social media platforms from April 2−June 8, 2020. Data was analyzed using Mann Whitney, Kruskal Wallis, Post Hoc with Bonferroni, and Chi-square test (p<0.05). As much as 20.7% of respondents were depressed, 36.9% had anxiety, 25.5% had been stress, and 27.6% had emotional disorder. Most respondents actively searched about COVID-19 especially through television and social media platforms such as Twitter, Facebook, and Instagram. Type of news and level of trust in COVID-19 news were the factors that influenced emotional and mental health state (p=<0.05). Providing mental health support in a timely and appropriate manner through a hotline team, media, or multidisciplinary team, including mental health professional is an important thing that the Indonesian government must do to help the Indonesian people through this pandemic.