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The evolution of the multi-billion-dollar computer services industry, from consulting and programming to data analytics and cloud computing, with case studies of important companies.The computer services industry has worldwide annual revenues of nearly a trillion dollars and employs millions of workers, but is often overshadowed by the hardware and software products industries. In this book, Jeffrey Yost shows how computer services, from consulting and programming to data analytics and cloud computing, have played a crucial role in shaping information technology--in making IT work. Tracing the evolution of the computer services industry from the 1950s to the present, Yost provides case studies of important companies (including IBM, Hewlett Packard, Andersen/Accenture, EDS, Infosys, and others) and profiles of such influential leaders as John Diebold, Ross Perot, and Virginia Rometty. He offers a fundamental reinterpretation of IBM as a supplier of computer services rather than just a producer of hardware, exploring how IBM bundled services with hardware for many years before becoming service-centered in the 1990s.Yost describes the emergence of companies that offered consulting services, data processing, programming, and systems integration. He examines the development of industry-defining trade associations; facilities management and the firm that invented it, Ross Perot's EDS; time sharing, a precursor of the cloud; IBM's early computer services; and independent contractor brokerages. Finally, he explores developments since the 1980s: the transformations of IBM and Hewlett Packard; the offshoring of enterprises and labor; major Indian IT service providers and the changing geographical deployment of U.S.-based companies; and the paradigm-changing phenomenon of cloud service

Suggests that the computer industry is one of the most ageist of all industries. Attempts to analyse the causes of discrimination and the consequences to which this leads. Considers economic incentives which may have caused discrimination. Provides a case example of good equality practice and concludes that the way to beat the ageist issue is to remain up to date with skills and that the ageing workforce will mean that the need to attrarct and retain skilled workers will become paramount.

Haulage contractors are always looking for ways
of improving efficiency and reducing costs. These
usually rely on better management practices.
Computers are now an almost essential
management tool and it would be reasonable to
suggest that truck operators should be heavy
users of computer software. There seems to be
a considerable amount of software available to
them, but it has been suggested that this is not
widely used. To see if this is true a survey of the
trucking industry was done in Alberta, Canada.
This survey showed an unexpectedly low use of
computers, with a preference for general business
software rather than specialised packages
designed for truckers. Operators often suggested
their use of computers was limited by a shortage
of adequate software. Overcoming this shortage
could offer considerable benefits to both the
trucking industry and software suppliers.

by Freda, Ng Lai-fong & Tracy, Ng Chui-ha. ; Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. ; Includes bibliographical references (leave 100-106). ; ABSTRACT --- p.iii ; TABLE OF CONTENTS --- p.v ; LIST OF TABLES --- p.viii ; ACKNOWLEDGMENT --- p.ix ; CHAPTER ; Chapter I. --- INTRODUCTION --- p.1 ; Chapter II. --- OBJECTIVES --- p.4 ; Chapter III. --- METHODOLOGY --- p.5 ; Analysis Framework --- p.5 ; Market Definition --- p.6 ; Data Collection Method --- p.6 ; Respondents Profile --- p.7 ; Chapter IV. --- INVESTMENT ENVIRONMENT --- p.9 ; Economic Environment --- p.9 ; Legal Environment --- p.20 ; International Regulatory System --- p.22 ; Summary --- p.23 ; Chapter V. --- CHARACTERISTICS OF THE CHINA COMPUTER MARKET --- p.25 ; Market size --- p.25 ; Product Trends --- p.34 ; Consumer Profile --- p.39 ; Company Profile --- p.43 ; Competitors Profile --- p.50 ; Summary --- p.57 ; Chapter VI. --- OPPORTUNITIES OF THE COMPUTER INDUSTRY IN CHINA FOR FOREIGN INVESTORS --- p.59 ; Opportunities - Better Investment Environment --- p.59 ; China's Commitment to Economic Reform --- p.59 ; Better Investment Environment After Re-entering GATT --- p.61 ; National Development Plan --- p.63 ; Cost Advantages --- p.65 ; Reliance on Foreign Investment and Technological Transfer --- p.65 ; Dissolution of COCOM and Release of US Export Controls --- p.66 ; Opportunities - Market Potential for Foreign Computer Vendors --- p.67 ; Market Niche - Product Types --- p.67 ; Market Niche - Potential Market Segmentation --- p.72 ; Chapter VII. --- THREATS OF THE COMPUTER INDUSTRY IN CHINA FOR FOREIGN INVESTORS --- p.75 ; Competition --- p.75 ; Domestic competition --- p.75 ; Overseas Competition --- p.76 ; Uncertainty --- p.78 ; Political Instability --- p.78 ; New Taxation System --- p.79 ; Foreign Exchange Risk --- p.79 ; Finding Good Partner --- p.80 ; Increasing Operating Cost and Decreasing Profit --- p.81 ; Increasing Cost for Human Resources --- p.81 ; Increasing Other Operating Costs --- p.81 ; Training Cost --- p.82 ...