Suchergebnisse

У статті висвітлено досвід Литви та Грузії щодо надання публічних послуг та шляхи імплементації його у вітчизняне законодавство. Розкриті нормативно-правові акти надання публічних послуг в країнах Литви, Грузії. Запропоновано напрями удосконалення законодавства України про надання публічних послуг з урахуванням зарубіжного досвіду, а саме: цілодобовий зручний доступ для всіх користувачів; надання публічних послуг в одному місці («єдиний офіс», «єдино вікно» тощо) ; The article highlights the foreign experience of Lithuania and Georgia in providing public services and ways of its implementation in domestic legislation. The legal acts regulating the provision of public services in Lithuania, Georgia are disclosed. The directions of improvement of the legislation of Ukraine on the provision of public services in the light of foreign experience are offered, namely: round-the-clock convenient access for all users, especially those with disabilities or those who work or study abroad, while maintaining confidentiality; the use of various remote communication channels, which in turn leads to a reduction in the cost of such a service and to accelerates the timing of provision of various types of public services to consumers and, as a result, to improve the environmental situation (reducing emissions, paper costs, etc.); provision of public services in one place ("single office", "one window", etc.), which allows to fully satisfy the needs of consumers

У статті висвітлено досвід Литви та Грузії щодо надання публічних послуг та шляхи імплементації його у вітчизняне законодавство. Розкриті нормативно-правові акти надання публічних послуг в країнах Литви, Грузії. Запропоновано напрями удосконалення законодавства України про надання публічних послуг з урахуванням зарубіжного досвіду, а саме: цілодобовий зручний доступ для всіх користувачів; надання публічних послуг в одному місці («єдиний офіс», «єдино вікно» тощо) ; The article highlights the foreign experience of Lithuania and Georgia in providing public services and ways of its implementation in domestic legislation. The legal acts regulating the provision of public services in Lithuania, Georgia are disclosed. The directions of improvement of the legislation of Ukraine on the provision of public services in the light of foreign experience are offered, namely: round-the-clock convenient access for all users, especially those with disabilities or those who work or study abroad, while maintaining confidentiality; the use of various remote communication channels, which in turn leads to a reduction in the cost of such a service and to accelerates the timing of provision of various types of public services to consumers and, as a result, to improve the environmental situation (reducing emissions, paper costs, etc.); provision of public services in one place ("single office", "one window", etc.), which allows to fully satisfy the needs of consumers

The implementation of modern technologies will allow to get the maximum effect from the functioning of the e-government system and to overcome technological backwardness of Ukraine from other countries of the world. The development of information and communication technologies is very rapid, so their research, analysis and formulation of proposals for use is an urgent task. The theoretical bases of creation of regional cloud of public administration, examples of its use are considered.Suppliers of cloud services and information resources to the regional cloud are identified: central authorities, regional authorities and IT companies. Unlike the first two cloud service delivery channels, the third channel is booming around the world and offers a wide variety of software. The most well-known software vendors as services (SaaS) are Google and Microsoft.Possibilities of Google services are considered in two examples: organization of public servants' collective work through online office and creation of unified information and educational space for training and raising qualification of civil servants and local government officials of the region.In the first example, it is noted that in most Ukrainian electronic document management systems, opportunities for teamwork on a draft document are very limited. This requires an online office. Possibilities of Google services, in particular the G Suite, for public servants teamwork due to availability an online office are enormous.The second example draws attention to the fact that the ability to share corporate services beyond the cloud means that educational materials can be accessed, if necessary, to users who do not have a Google corporate account but have a Google individual account. This opens up great opportunities for involving public servants, employees of communal organizations, institutions and enterprises in distance learning through the use of educational service in the regional cloud of public administration.The implementation of a regional cloud of public ...