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To evaluate and reflect the sustainability of services in the region, an overall sector sustainability assessment was done, taking into account four main dimensions: access to services, quality of services, efficiency of services, and financing of services. Each of these dimensions is measured through three simple and objective indicators. For each indicator, best practice values are established by looking at the best performers in the region, and countries closest to those best performers are deemed to have a more mature sector. A more complete description of the methodology to assess the sector sustainability is included in the annex of the state of the sector regional report from the Danube Water Program. The outcomes of this assessment for the Slovenia water sector are displayed, which also shows average and best practices in the Danube region. The Slovenian sector sustainability score is 84, which is above the Danube average sustainability score of 64. The assessment shows that, on average, the country performs well in terms of access to piped water and flush toilets, affordability, continuity of service, customer satisfaction, nonrevenue water, and collection ratio. The main deficiencies of Slovenia's water sector identified through the sector sustainability assessment are wastewater treatment coverage, operating cost ratio, and investment level. The main sector challenges are: increasing the rehabilitation of the water infrastructure and improving its reliability; and improving monitoring and reporting practices.

"There is a need for a greater level of awareness about the behaviours and circumstances that affect Indigenous community safety and the services available to communities to deal with them. Information in this report will help create an evidence base for developing initiatives that build on the resilience and capacity in Indigenous communities."

This is a conference paper. ; The Strategic Framework for Water Services, approved by Cabinet in September 2003, sets out a policy framework for the institutional reform of water services provision. This includes a motivation for reform, as well as the objectives, principles and approach for the reform process. The Institutional Reform involves various national investigations and studies that need to be undertaken to improve decision making concerning regional institutional issues. Government has established the National Institutional Reform Task Team as a high-level policy-formulating advisory body to oversee and guide the institutional reform process. Institutional Reform Investigations are under way in the Central Eastern Cape, Western Highveld Region, with an additional six regional investigations planned for the coming year. This paper is aimed at providing an overview of the National Institutional Reform Strategy for Water Services Provision and the institutional reform initiatives that are currently being undertaken by DWAF.

Relationships between service providers and customers are important for achieving high levels of customer satisfaction and loyalty, service management scholars have shown. Building from existing theories, the author proposes that relationships between service providers are another important contributor to customer outcomes. When service processes are highly interdependent, uncertain, and time constrained, relationships between service providers are integral to the process of coordination and therefore are an important contributor to customer outcomes. In a study of postsurgical care in nine hospitals, the author finds that strong provider-provider relationships directly increase customer satisfaction and loyalty because the overall service experience is more effectively coordinated. Second, strong provider-provider relationships help service providers to develop more effective relationships with their customers, which further increases customer satisfaction and loyalty. Managers should therefore select, train, and reward service providers in a way that supports the formation of strong working relationships between them.

To evaluate and reflect the sustainability of services in the region, an overall sector sustainability assessment was done taking into account four main dimensions: access to services, quality of services, efficiency of services, and financing of services. Each of these dimensions is measured through three simple and objective indicators. For each indicator, best practice values are established by looking at the best performers in the region, and countries closest to those best performers are deemed to have a more mature sector. A more complete description of the methodology to assess the sector sustainability is included in the Annex of the State of the Sector Regional Report from the Danube Water Program. The outcomes of this assessment for the Czech Republic water sector are displayed in Figure 9, which also shows average and best practices in the Danube region. The Czech sector sustainability score is 88, which is much higher than the Danube average sector sustainability of 64, and is among the best practices in the region. The assessment shows that, on average, the country performs very well in terms of access to piped water and flush toilets, continuity of service, wastewater compliance, staffing level, collection ratio, and nonrevenue water. The main deficiencies of the Czech water sector identified through the sector sustainability assessment are operating cost ratio and affordability. The main sector challenges are: implementing reform regarding the regulatory framework of the sector. Within the framework of the 2014-2020 operational program for environment, the European Commission stipulated ex-ante conditions, requiring the Czech Republic to establish a regulatory office for the sector. Different alternatives are discussed at the governmental level, and regulatory impact assessment papers are being prepared; and facilitating sector strategic planning despite the heterogeneity of the utility ownership structure. Around 6,000 entities (owners, public services providers) operate in the water sector (Expert estimate). To some extent, the heterogeneity of those entities in terms of size, legal status, scope of competencies and interests prevent effective strategic planning, resource balancing, and efficient asset management of regional systems, including drought and water scarcity issues management. Addressing this situation could help implement more efficient sector planning.

Czech national group of the IFPI (Česká národní skupina Mezinárodní federace hudebního průmyslu, z. s.) (plaintiff) v I&Q GROUP, spol. s r.o. (defendant 1), Hellspy SE (defendant 2)

To evaluate and reflect the sustainability of services in the region, an overall sector sustainability assessment was done taking into account four main dimensions: access to services, quality of services, efficiency of services, and financing of services. Each of these dimensions is measured through three simple and objective indicators. For each indicator, best practice values are established by looking at the best performers in the region, and countries closest to those best performers are deemed to have a more mature sector. A more complete description of the methodology to assess the sector sustainability is included in the Annex of the State of the Sector Regional Report from the Danube Water Program. The outcomes of this assessment for Bulgaria's water sector are presented, which also shows average and best practices in the Danube region. The Bulgarian sector sustainability score is 66, which is just above Danube average sustainability of 64. The assessment shows that, on average, the country performs well in terms of access to piped water, staffing level, and nonrevenue water. The main deficiencies of Bulgaria's water sector identified through the sector sustainability assessment are operating cost coverage, investment level, and customer satisfaction level.