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PurposeThis paper seeks to propose a simple four‐element model for how organisations should manage their public relations when they are faced with a critical incident.Design/methodology/approachThe article brings together findings from previous research to construct a four‐element model. Five short case studies are then used to illustrate how the four elements contribute to the management of a critical incident.FindingsOrganisations need to follow four elements for their public relations when they are facing a critical incident. These four elements are: think of the public and the media; act fast; be straight; and, show concern and compassion.Practical implicationsThose organisations that used the four elements of the public relations process appear to have gained not only from the short‐term benefits of managing the incidents but also from a long‐term effect on their corporate reputations.Originality/valueThis paper is of value to senior managers and public relations professionals in that it provides a simple four‐element model for positively managing public relations in a critical incident.

Introduction / Gregory Paul Glasgow and Jeremie Bouchard -- 1. Torn between two nation-states: Agency and power in linguistic identity negotiation in minority contexts / Lucija Simicic -- 2. Agency in bottom-up planning: Motives of language maintenance in the South Sudanese community of Australia / Aniko Hatoss -- 3. Challenges and nationalism in language planning: Street names in Malaysia / Peter KW Tan -- 4. Exploring agency and language choice in Semai language maintenance / Esther Boucher-Yip -- 5. Agency and language-in-education policy in Vietnamese higher education / Obaidul Hamid, Huong Thu Nguyen, Huy Van Nguyen and T.T. Huyen Phan -- 6. Mediating teacher candidate sense of agency in response to policy and curricula planning in a community-based adult English language program / Sarina Chugani Molina -- 7. Trans-semiotising pedagogy as an agentive response to monolingual language policy: an Australian case study / Sue Ollerhead -- Contributors -- Index.

L'auteur expose dans cet ouvrage ce qui, a ses yeux, constitue la trame de la guerre civile du Tchad. D'autre part, il est le premier Africain non Tchadien a tenter d'apporter des elements originaux au reglement de ce drame qui, au cour des deux dernieres decennies, a fait plusieurs dizaines de milliers de victimes, pour la plupart etrangeres aux combats auxquels se livrent les factions qui tentent de confisquer le pouvoir a leur profit

Socially acceptable behavior of mothers bereaved by the death of their soldier-child is a key political issue, particularly in societies at war. When grieving mothers are militarized and accept their fate quietly and with dignity, they support the war effort. On the contrary, if they challenge the legitimacy of the war and criticize the government for the death of their child, they are an important support to anti-war movements. This article focuses on grieving mothers in Canada and Quebec. It is first based on an analysis of the place of mourning mothers during Remembrance Day ceremonies. It then looks at the controversy that arises after the publication of an anti-war video capsule by the Federation des femmes du Quebec. The conclusion of this study is that grieving mothers in Canada are militarized. In spite of Quebec's supposed antimilitarist and pacifist tradition, such is the case even in Quebec. Adapted from the source document.

Abstract
Diplomats in embassies and permanent representations are increasingly using the messaging application WhatsApp to communicate with their peers. They use WhatsApp groups to coordinate initiatives at multilateral forums, communicate more rapidly with headquarters and stay in touch with organizational developments at home, as well as form more personal working relations among their peers. To make sense of this phenomenon, our analysis looks at adaptation in practice. Instead of separating digital practices from offline/traditional ways of doing things, we build on the practice turn in International Relations and develop a nuanced framework in which improvising agents in a transformed context adapt to new realities while continuously being influenced by past ways of doing things—a phenomenon called "hysteresis" by practice turners. We analyze how traditional practices are supplemented by new technologies (complementarities) as well as how offline and online relationships are shaped by similar practical logics (similarities). We apply these micro-lenses to understand multilateral diplomacy at the United Nations Human Rights Council in Geneva. Building on twenty-three interviews with practitioners, we find that WhatsApp redefines the meaning of face-to-face interactions among ambassadors and permanent representatives and makes physical meetings between diplomats more—rather than less—important.

In reviewing the activities of relevant UN human rights institutions, bodies and mechanisms, this chapter identifies and examines some of the main issues that emerged regarding minority rights in the year 2013. It notably analyses how the UN has focused particular attention on the situation and the rights of religious minorities, as well as on the elaboration of the post-2015 development agenda. The article also reviews activities in other issue areas that are important for minorities, such as language, education, combatting racism, hatred and intolerance, and the prevention of genocide and mass atrocities. It highlights developments with regard to specific groups such as Roma, people living with albinism and Dalits. It also examines some of the urgent situations that have arisen from conflicts which have targeted minorities across the globe.