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Queuing, a familiar element of most service delivery systems, has the
potential for significantly affecting the customer′s overall
satisfaction with the service encounter. A customer′s degree of
satisfaction with waiting or with the service received in its entirety
is dependent on the actual performance of the delivery system, the
customer′s expectations regarding that performance and the customer′s
perception of the service encounter. The actual operational performance
of different queuing configurations has been previously addressed, as
have the issues of managing customers′ expectations and perceptions
regarding their queuing experiences. This earlier research has
identified several factors which can affect a customer′s perception of
waiting and consequently his or her satisfaction with that wait.
Proposes a taxonomy based on the service manager′s ability to control
the customer′s perception of the queuing experience. Defines which
queuing factors can be controlled by the firm, which factors can
partially be controlled by the firm and which factors are outside the
firm′s control, and suggests tactics for managing queues for each
category of factors.

Punk in China suffers from the stigma of inauthenticity and the dilemma of belatedness. That is, it comes 'after' the original punk moment in the West and is understood as derivative and therefore inauthentic. It does not follow, however, that in places that came 'late' to punk, such as China, punk is merely an echo of Western practice. Recent scholarship has embraced the concept of 'global punk', alongside projects to decolonize punk studies, to destabilize Western-centric understandings of punk authenticity. Consistent with this agenda, we undertake a comparative analysis of 60 seminal 1970s UK and US punk songs and 60 Chinese punk songs released since the founding of Chinese punk in the 1990s, to analyse the translocal durability of punk. Punk in China, we argue, mobilizes a durable ethic of do-it-yourself resistance to interrogate local political conditions and adds weight to the catch-cry that 'punk is not dead'.

Russia's war against Ukraine is a wake-up call to reduce Europe's dependence on Russian oil, gas, and coal. It is also a defining moment to accelerate the energy transition to a net-zero society with more supply diversity, energy security, and resilience. Europe needs to massively invest in a cleaner energy system. In the short term, this crisis should accelerate our focus on reducing waste gas from flaring, venting, and leaking – some 260 billion cubic meters (BCM) globally or 1.7x that of the European Union's gas imports from Russia. By capturing gas from flaring, venting, and leaking in North Africa, Europe could, within 12-24 months, start to substitute up to 15% of Russian gas via highly underutilized pipelines and liquified natural gas (LNG) terminals in the region. By capturing this wasted gas, Europe and North African nations can significantly reduce CO2-equivalent emissions without delaying the energy transition and greatly benefit from new revenue streams to reinvest in clean energy sources. We have been talking for decades: it's now time to act.

Russia's war against Ukraine is a wake-up call to reduce Europe's dependence on Russian oil, gas, and coal. It is also a defining moment to accelerate the energy transition to a net-zero society with more supply diversity, energy security, and resilience. Europe needs to massively invest in a cleaner energy system. In the short term, this crisis should accelerate our focus on reducing waste gas from flaring, venting, and leaking – some 260 billion cubic meters (BCM) globally or 1.7x that of the European Union's gas imports from Russia. By capturing gas from flaring, venting, and leaking in North Africa, Europe could, within 12-24 months, start to substitute up to 15% of Russian gas via highly underutilized pipelines and liquified natural gas (LNG) terminals in the region. By capturing this wasted gas, Europe and North African nations can significantly reduce CO2-equivalent emissions without delaying the energy transition and greatly benefit from new revenue streams to reinvest in clean energy sources. We have been talking for decades: it's now time to act.

ABSTRACTThe undergraduate business education landscape is dramatically changing and will continue to do so for the foreseeable future. Many of the changes are being driven by increasing costs, advances in technology, rapid globalization, and an increasingly diverse workforce and customer base, and are occurring simultaneously in both the business world and higher education. This is especially true for undergraduate business education in which alternative models to the traditional four‐year curriculum continue to emerge. Using Christensen's theory of disruptive innovation as a framework, we develop a set of recommendations to help undergraduate business education navigate the disruptions it faces by adopting a "pragmatic liberal" approach. This approach offers a direct contrast to the decades of limited success that business schools have had integrating liberal education and business education.

This study reports the development of a measure of narcissism within the National Longitudinal Study of Adolescent Health (Add Health) data set. In Study 1, items were selected from Wave III to form the Add Health Narcissism Scale (AHNS). These were factor analyzed, yielding a single factor comprised of five subscales. We correlated the AHNS and its subscales with constructs within Add Health known to be associated with narcissism. Finally, we used the scale to replicate the relationship between narcissism and violence. In Study 2, a separate sample completed the AHNS, as well as other measures, including the Narcissistic Personality Inventory. These studies confirmed that the AHNS is a valid measure for use in narcissism‐related studies employing the Add Health data.

Highly Active Anti-Retroviral Treatment (HAART) has reduced death and morbidity among people with HIV. However, HAART is not always effective, can produce serious side-effects and implies uncertainty for patients. To address HAART-related uncertainty, 20 qualitative interviews were conducted with gay men with HIV in Glasgow and London. The interviewees were purposively selected to reflect diversity in terms of year of diagnosis, experiences of illness and treatment-related side-effects. The interviews were analysed using the constant comparison method to derive themes. Among those using HAART, analysis identified themes of 'good health', 'illness' and 'loss of confidence'. Uncertainty was managed through a discourse of 'technological horizon' that combined the ongoing innovations of HAART and biographical time. These themes are discussed in terms of the implications for HIV care. In particular, technological horizon provides a basis for the management of uncertainty in the prescribing relationship between patient and clinician.

In today's global environment, companies continue to seek new customers and suppliers on an international level. However, the "rules" for doing business can differ from country to country. Business schools, therefore, need to develop courses that will sensitize their students to these differences. This article presents an innovative, interdisciplinary approach for a short-term study tour to Europe that addresses this challenge. In addition to the underlying theory and pedagogy behind the course, this article includes a detailed description of the structure, implementation, and focus of the course that provides multilens analyses at the intersection of culture, technology, and business practices and how these three influence one another.

Can crowdfunding contribute to the rebalancing of the financial system via democratising investment? This paper begins to respond to this question by establishing how and why investors place trust in these markets. We offer two contributions. First, to theoretical debates on democratic finance; and second, to a more empirical body of cross-disciplinary research into popular investment via a qualitative analysis of 52 original interviews with investors in six UK crowdfunding markets. Our data is taken from a project with the UK's Financial Conduct Authority to enhance investor protection in these markets. Deploying concepts from across economic sociology, we find that investors: mobilise embedded networks to establish trust in crowdfunding; are motivated by expectations of 'blended returns'; prefer automated investment tools if they lack experience; and typically invest with funds they have earmarked as being prepared to lose. We conclude that enhanced investor protection is required for crowdfunding to help democratise finance. ; ¿Puede el crowdfunding contribuir al reequilibrio del sistema financiero mediante la democratización de la inversión? Este documento comienza a responder a esta pregunta estableciendo cómo y por qué los inversores confían en estos mercados. Ofrecemos dos contribuciones. Primero, a los debates teóricos sobre finanzas democráticas; y segundo, a un cuerpo más empírico de investigación interdisciplinar sobre inversión popular a través de un análisis cualitativo de 52 entrevistas originales con inversores en seis mercados de crowdfunding del Reino Unido. Nuestros datos se toman de un proyecto con la Autoridad de Conducta Financiera del Reino Unido para mejorar la protección de los inversores en estos mercados. Utilizando un enfoque de sociología económica, encontramos que los inversores: movilizan redes integradas para establecer confianza en el crowdfunding; están motivados por las expectativas de «rendimientos combinados»; prefieren herramientas de inversión automatizadas si carecen de experiencia; y típicamente invierten con fondos que han destinado a perder. Concluimos que se requiere una mayor protección de los inversores para la financiación colectiva para ayudar a democratizar las finanzas