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PurposeThe purpose of the paper is to explore how the internet introduces opportunities for customer value and effectiveness when developing integrative logistics operations between alliance partners in a supply chain link.Design/methodology/approachThe study is based on the expressed interest from the researched companies how to take advantage of the internet in building competitive business processes in the supply chain. The quest for external customer‐value creation becomes a critical managerial task in strengthening the strategic position of the supply chain. The study seeks to integrate the use of theories of marketing, strategic sourcing, core competencies, and transaction costs, in a supply chain perspective.FindingsApplying the internet with solely a focus on cost reduction could lead to high supply chain effectiveness without realizing potential customer value‐perception opportunities. Also, assuring strategic consistency when leaning on cooperation is a critical supply management subject. Finally, the internet is a driving force in managing alliances.Research limitations/implicationsThe framework of the value‐delivery system and the concept of value shortfalls, as theoretical understanding and managerial implications, deserve to be taken into certain consideration in future studies of supply chain performance.Practical implicationsThe managerial implications point out three potential routes in the internet use: as a strategic collaborative posture to compete with superior external customer‐value delivery; in increasing supply chain efficiency and gradually shifting attention toward customer‐perceived value; in extracting economic value through continual refinements of current logistics operations.Originality/valueA systemic value‐delivery view where the value‐exchange process is illustrated with delivery performance, actual achievement, and value shortfall.

PurposeThis paper aims to examine how high involvement HRM (HIHRM), technology adaptation and innovativeness influence employees to respond to technology innovation performance – that is, radical innovation performance and incremental innovation performance – in distinct ways.Design/methodology/approachThe purposive judgmental sample technique is used to assess the perceptions of 545 IT employees in Bangladesh's ready-made garment (RMG) industry. The partial least square-structural equation modeling (SEM-PLS) method is applied to analyze and interpret the data.FindingsFindings of the analysis show that HIHRM, technology adaptation and innovativeness influence employees to exhibit technology innovation performance. Furthermore, both technology adaptation and innovativeness show the significant mediating effects between HIHRM and technology innovation performance.Practical implicationsFirst, this study's findings contribute to HIHRM and technology innovation performance within the context of the resource-based theory. Second, the RMG organizations would acknowledge the role of HIHRM on employee technology adaptability and innovation capability in this regard. A future study might point to the models' ability to create the best work environments, which can help organizations to boost employee productivity through adaptation and innovation.Originality/valueThe study would offer a distinctive perspective on higher-order HIHRM and how they affect IT employees in RMG organizations in Bangladesh that could be approached in other labor-intensive and developing nations. This study also expands the research on technology adaptation and innovativeness by exploring the mediating roles between HIHRM and employee technology innovation performance in the organization.

The purpose of this study is to analyze two critical resource dimensions regarding their implications on innovation performance (development of patents): systematic information structures and business performance. This study leverages a dataset of 99 medium‐sized technology‐based firms in six different branches in Sweden. The used dataset contains a number of different variables concerning these two constructs. Two hypotheses are developed, and statistical methods such as correlation matrixes, factor analyses, and regression analyses are used. Six latent variables are developed, and the hypothesis including two of the three latent variables of systematic information structures is supported: knowledge dissemination and documentation of processes. However, there are no links between business performance and innovation performance. This study especially explores two different resources: systematic information structures and business performance. The first one contributes positively to the firm's innovation performance, and this construct consists of two different significant latent variables: knowledge dissemination and documentation of processes. This is an important implication to the firm's management active process to communicate results or a flow of information within the firm to increase innovation performance. Copyright © 2014 John Wiley & Sons, Ltd.

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