EVALUASI SISTEM PENGENDALIAN INTERNAL PEMUNGUTAN PAJAK DAERAH PADA BADAN PENGELOLA PAJAK DAN RETRIBUSI DAERAH KOTA KENDARI
This study aims to evaluate the internal control system which is guided by government regulation number 60 of 2008 concerning the government's internal control system and the local tax collection system which is guided by government regulation number 55 of 2016 concerning general provisions and procedures for collecting local taxes. This research was conducted at the Tax Management Agency and Regional Retribution of Kendari City. The data analysis method used in this research is descriptive analysis method. The type of data used in this study is qualitative, qualitative data in the form of questionnaires. The method of data collection uses questionnaire and interview methods.The results of this study indicate that the percentage of the internal control system is categorized as very adequate with a value of 81.08%. The percentage obtained by each indicator, namely for the Control Indicator Environment is categorized as adequate with a value of 79.31%. The Risk Assessment Indicator is categorized as adequate with a value of 78.11%. The Indicator of Control Activities is categorized as very adequate with a value of 81.93%. Information and Communication indicators are categorized as very adequate with a value of 84.32%. Monitoring indicators are categorized as very adequate with a value of 88.21%. Overall, the five indicators show a very adequate category, which is 81.08%. The percentage of the local tax collection system is categorized very according to the value of 99.16%. The percentage obtained by each indicator, namely for the Registration & Data Indicator is categorized as very suitable with a value of 98.65%. Determination indicators & objections are categorized as very suitable with a value of 100.00%. Billing Indicators are categorized as very suitable with a value of 100.00%. Overall, the three indicators show very suitable categories, namely 99.16 %%