Patterns of Coping With Inconsistent Demands in Public Service Delivery
In: Administration & society, Band 45, Heft 9, S. 1130-1157
ISSN: 1552-3039
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In: Administration & society, Band 45, Heft 9, S. 1130-1157
ISSN: 1552-3039
In: Administration & society, Band 45, Heft 9, S. 1130-1157
ISSN: 0095-3997
In: Administration & society, Band 45, Heft 9, S. 1130-1157
ISSN: 1552-3039
Inconsistent regulatory objectives may cause persistent noncompliant behavior among regulated actors. Yet, little is publicly known about when, where, and how inconsistencies get solved by regulated actors. The authors tracked the norms and interventions of multiple regulatory oversight bodies trickling down the hierarchy of three utility companies. The authors interviewed and observed managers, planners, operators, and staff studying their responses to regulatory inconsistencies from the perspective of value conflict. Patterns of coping behavior have been identified across the three companies. In conclusion, the authors argue to account for coping behavior in the regulatory mind-set and they recast how coordination may further improve the effectiveness of fragmented regulatory regimes.
In: Journal of international economics, Band 3, Heft 1, S. 21-36
ISSN: 0022-1996
In: International Journal of Production Economics 168:158-166, 2015, DOI: org/10.1016/j.ijpe.2015.06.024
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In: Decision sciences, Band 49, Heft 6, S. 1024-1060
ISSN: 1540-5915
ABSTRACTThis study empirically assesses the value of decisions on offering delivery variety (the number of different methods of truck transport used to deliver products to buyers). Rooted in the literature on demand and supply integration, we develop the relationship between delivery variety decisions and sales through the mediating role of unit fill rate. We find that a decision to increase delivery variety will indirectly improve sales through the mediating role of the fill rate. Furthermore, our results suggest that decisions on order variety (the number of ordering methods offered to buyers) moderates this mediation effect. A decision to increase order variety enhances the benefits of delivery variety. We estimate our models using archival data including deliveries, order fulfillment, sales records, and other operational data over three years. When the number of delivery methods increases from 1 to 3, fill rates increase by 1.22% and sales increase by 15.39%, and when the number of order methods increases from 1 to 4, the impact of delivery variety on fill rates increases by an additional 0.39% and on sales by an additional 4.68%. These findings provide empirical support for the integration of demand and supply associated with decision making in supply chains and underscore the need for top management to consider the complementary benefits of delivery variety and order variety on order fulfillment and sales.
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In: Journal of international economics, Band 1, Heft 4, S. 375-399
ISSN: 0022-1996
In: Dhaka Univ. J. Sci., 60(1): 53-59
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In: INSEAD Working Paper No. 2023/64/TOM
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Working paper
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In: EAAI-24-14451
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The use of internet and technology in the provision of public services and beyond this, the turning of public services and their deliveries to more efficient, efficient and quality way are among the pioneering principles of today's public administration approach. Such understanding in this direction has emerged with the New Public Management which entered the public administration as a new trend in the 1980s and aimed to adapt the principles of the private sector business approach based on efficiency and practicality to the public administration. The development of the understanding has been possible by the New Public Service approach, which criticized New Public Management and focused on the concepts of public service and public interest. Egovernment is the most widely used platform in recent years to provide the citizen this efficient, practical and public benefit based delivery in these two approaches. This platform enables citizens to receive a fast, high quality and uninterrupted service from the government, while providing the government significant gains and savings in terms of both efficiency and cost in bureaucratic transactions within and between institutions. E-government applications are provided via egovernment portal in Turkey since 2008. Citizens can easily access this platform through their computers and smart phones for seven days and twenty-four hours. Over the years, both the number and quality of public services provided through this platform have continuously increased. This study analyzes the 20 most used practices by citizens on the E-government platform. The analysis includes in which public service area these applications are, and in which ways they meet the needs of citizens. Within the framework of the findings to be reached in line with the analysis, an effort was made to develop a foresight about which public services the citizens would demand to receive easily on this platform in the future. In the conclusion of the study, a number of suggestions about the issues that public service provision should focus on in the future within the framework of this foresight are given.
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In: PROECO-D-24-03382
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