Suchergebnisse

The ultimate goal of e-Governance is to reach the stage of seamless service delivery in one-stop e-Government. This raises the engineering issues of integration, reusability, maintenance, and interoperability of autonomous e-Government systems of government departments and agencies. Therefore, appropriate methodologies that consistently address the aforementioned engineering issues throughout clearly defined e-Government development phases are needed. This chapter provides the design and specification, of a framework that amalgamates features from maturity models, software engineering and Semantic Web domains for semantic-enabled development of e-Government systems. Firstly, the methods and techniques used for the planning, design, and implementation of e-Government systems worldwide are investigated; a critical analysis is carried out to identify their advantages and disadvantages, as well as their contribution towards addressing the aforementioned engineering issues. Secondly, the proposed framework is drawn and specified. Finally, support tools including a business process model, an alignment matrix of stages and phases of development, and a weighting matrix of the intensity of semantic activities at various phases of development is drawn and described.

Through passing of e-government systems into different stages, theintegration stage of e-government can be considered the most important oneof the implementation of an e-government system. It represents the highestpotential of providing customers (citizens, businesses and publicadministration) with full online interaction with their governments thusenabling them to obtain government information and services from a singlepoint of access. The importance of the integration stage of an e-governmentsystem and its highest positive impact motivate local/national governmentsto reach this stage.However, in order to reach the integration stage of e-government,local/national governments face various challenges; these challenges couldbe political, technical, economic, social or organizational. In fact, there is alack of studies focusing on identifying the importance, categorization andpresentation of strategies for overcoming organizational challenges.Therefore, this paper will try to fill the information gap based on empiricalcase studies of two local governments. This article will identify theimportance, categorization, and presentation of the strategies for overcomingorganizational challenges facing an integration e-government system.

The discourse of governance and development practitioners continues to embrace community participation and community empowerment as an elementary means of building local capacity for poverty reduction, development and change at the local level. This article is a review of the decentralization initiatives of local government systems after the announcement of the devolution plan in Pakistan. It evaluates the initiatives' participatory methods to ascertain the extent to which they have improved the process of community development at the local level. This article also measures the impact of community empowerment on the sustainability of community-driven projects implemented under the decentralization initiative through community-based organizations known as Citizen Community Boards (CCBs). Document analysis and literature review methodologies were employed to gain further insight into the decentralization phenomenon in Pakistan. The results describe human development, improvements in community empowerment and the sustainability of local projects; however, the sense of community has yet to be translated into shared benefits for rural communities. The fundamental goal of decentralization seems to be elusive because only power was transferred to the local level, whereas there is little support for community capacity building and community access to resources and the elites still control the electoral process. It is argued that community development initiatives in Pakistan require continuous support from local governments to boost local rural economies. Likewise, community-local government participatory development strategies can lead to strong local ownership and empowerment in rural communities.

E-government systems are a part of the general process of digital transformation in the public sector: countries with efficient e-government manage to reduce the administrative burden on private citizens and businesses and to improve government performance, transparency and accountability. This article brings to light the connection between the development of e-government systems and such factors as the rule of law and control of corruption. The study relies on a path model, which was built and statistically tested by using linear regression analysis to authenticate the veracity of the model's components. The model uses three indicators adopted from the World Bank's Governance Indicator project – the rule of law, control of corruption, and government effectiveness. The data to measure the e-Government Development Index (EGDI) in fifteen countries was provided by the e-Government 2016 Survey conducted by the United Nations. The findings reveal a positive complementary relationship between the rule of law in a country and the development of an e-government system, which enhances the government's effectiveness. The article describes a shift towards a more citizen-centric e-government implementation strategy, which can be recommended in particular to policy-makers in developing economies. The proposed model can be recommended as a measurement tool to assess effective governance in any given country.

Purpose
– The purpose of this paper is to investigate the effect of information quality (IQ) on citizens
'
trust in e-government systems.


Design/methodology/approach
– This study used a mixed-method approach. In the first phase, the study drew IQ characteristics from the literature pool and then administered a qualitative questionnaire to a sample of 20 citizens who use e-government systems. In the second phase, the study delivered a quantitative survey via web to a group of about 1,000 citizens.


Findings
– This two-phased study uncovered citizens
'
perceived IQ factors and determined the influence of the IQ factors on trust in e-government systems.


Research limitations/implications
– There were some limitations to the study. Citizen
'
s demographics, along with the type of e-government interaction, were not taken into consideration.


Practical implications
– Understanding IQ characteristics that improve trust would enhance the relationship between citizens and e-government systems, as well as aide in the design and development of such systems.


Originality/value
– This paper applied an established IQ framework, and used the value focus approach in assessing IQ characteristics that effect citizens
'
trust in e-government systems.