Suchergebnisse

The purpose of this study was to determine the quality of service Jakarta Smart Card in East Jakarta. This study uses Home Visits Service Quality with indicator: Tangibles, Reliability, Responsive, Assurance, and Empathy. This method used is descriptive qualitative approach. Data collection is done by interview, observation, and documentation. Data analysis uses analysis models from Miles and Huberman, and data validity testing uses triangulation techniques from Moleong. The results of the study stated that the Quality of Smart Jakarta Card Services in East Jakarta has run according to Service Quality theory. Tangibles: facilities and infrastructure used by the school in carrying out the distribution and service of smart Jakarta cards to students is adequate, starting from the computerization and administration system. Reliability: the provision of services in Jakarta Smart Card or operator friendly and efficient in providing services, related to the provision of information about Jakarta Smart Card. Responsive: The school always helps and directs students and parents to all forms of services related to the Jakarta Smart Card and from the results of interviews and observations it can be seen that the operator provides services to students and parents quickly, accurately and responds according to the aspirations of the needs. Assurance: Jakarta Smart Card services are supported by the government. and Empathy: giving or distributing the assistance of the Jakarta Smart Card to students at the Ar-Raisiyah Pharmacy Vocational School in East Jakarta, namely by providing assistance to students who are truly financially unable to reach the target. But in terms of timeliness is still lacking. Needed speed up the thawing process Jakarta Smart Card. Conclusion: Jakarta Smart Card of sufficient quality service.

Background Problems, Sanggau District is an area located on the border of Indonesia and Malasyia. The regions are troubled by basic infrastructure constraints, such as in the education field. The blurred portrait of education is nothing new, nor is it in Sanggau District of WestKalimantan, an immediate border with Malaysia. There are about 30% illiteracy and 5-10% drop out (Sanggau Education Office: Hamid, 2015). School facilities and infrastructure are very limited. There are students who have never seen a computer, but followed the lesson of Information and Communication Technology (Survey Report of Budget ManagementEffectiveness BNPP 2016). Similarly, the number of classrooms is very minimal and not feasible, the room sealer using plastic tents. Various educational issues in thearea can not be separated from the poor management of national and local education services system providedby the Central and Regional Governments. The overlapping of policies between the central and regional governments is the evidence of the ineffectiveness of institutional relations between the central government and regional government. Problem Outline: 1). What is the Effectiveness of Institutional Relations between Central and Regional Government in the education service of elementaryschool in Sanggau District? 2). What are the driving factors and obstacles. Specific Targets:Recommendations of policy for institutional relations between central and regionalgovernments in education services.The theory of analysis used isInstitutional, Central and Regional Relations and Education Services Theory. Research Methods: Descriptive. Qualitative approach. Data collection techniques: Observation, Interview and Documentation. Determination of Informants Technique: Purposive and Accidental. Data Analysis uses Macc Nabb, Data Validity Test uses Triangulation. Results :The minister of Education and culture affair in giving elementaryeducation services have make coordination with either center government and region government such as with BNPP, BAPPENAS, The minister of general working, BPS, BAPPEDA, and healthy institution, butstill in unefectively caused by not based on MOU in their colaboration. Even in regional government still not in intensively. So the problem and need of society on elementary education not available well.Keywords: Effectiveness, Central Government, Regional Government, Service,Education, Elementary School

Procurement of goods and services that are in government with limited resources and regulations that change according to the times of course these change will affect organizational effectiveness. In such an environment the procurement of goods and services must be responsive and clever in anticipating to maintain their existence and function. For an organization to maintain its existence and function, it must be effective to support this the South Tangerang City Procurement Service Section has an important contribution in the implementation of the goods or services procurement process. Based on these conditions a research was conducted with the title: "Organizational Effectiveness of The Procurement Services Section of South Tangerang City". The theory used in this study from Richard M. Steers (1985: 206), the capability of adaptability, productivity, and job satisfaction. The method used in this research is descriptive research with a qualitative approach. This research uses the determination or selection of informants by using Purposive methods. Data sources were obtained from interviews, documentation, and observations with the validity of the data used in this research were Triangulation techniques. The result of this research explained that the effectiveness of the Procurement Service Section of South Tangerang City in adaptability is optimal, productivity is optimal, and job satisfaction is good, overall it is effective to do the jobs and the functions. Supporting factor are training and coaching employees, satisfaction in work and smooth communication while inhibiting factor is the lack of quality of Human Resources and the low quality of supporting facilities in the procurement service section of South Tangerang City.

The momentum of decentralization that occurred in 1998 gave hope for the improvement of the quality of education services, especially in border areas. However, although several of policy instruments have been established, some empirical studies precisely showed that hope still difficult to realize. This research aims to analyzing how key determinants of elementary school education policy implementation in border areas are operationalized, with Sekayam and Entikong Districts, Sanggau Regency, West Borneo Province as a specific locus. Qualitative approach with descriptive methods used in this research. Data collection techniques used are in-depth interviews, FGD, direct observation, and documentation, meanwhile data analysis techniques used Miles, Huberman, and Saldana models. This research finds that key determinants of elementary school education policy implementation in border areas which consists of the dimensions: design of the policy, stakeholders, context, the implementation strategy is not fully optimal. This research recommends several things such as: the government needs to increase the accessibility of better education, strengthen collaboration between the central government and local governments, strengthen planning and budgeting, and needed holistic evaluation of the application of E-Takola so that the aid mechanism provided to elementary schools in all border areas can be more effective.

This study examines the implementation of collaborative governance in essential education services in Indonesia-Malaysia's border area, in Entikong-Sekayam District, Sanggau Regency, West Kalimantan Province. It used a descriptive technique with a qualitative approach, with data collected through observation, interviews, and documentation. The data was analyzed with qualitative techniques and tested for validity by triangulation. According to the results, collaborative governance had not yet achieved desired results. This was based on several indicators, including starting conditions, facilitative leadership, institutional design, and collaborative processes. Importantly, the collaborative process involved several parties, including the government through the Ministry of Education and Culture, and the Ministry of Public Works and Housing, academics at the Faculty of Social and Political Sciences of Jakarta Muhammadiyah University, and elementary school figures (school committees, principals, staff and teachers). The results showed that the government's role was not maximized, as indicated by uncertain policies and systems, overlapping authority, and inappropriate school infrastructure assistance targets. Academics actively facilitate various activities, including socialization, mentoring, workshops, and training, significantly improving education quality. Schools also operate an intense performance in mobilizing teachers to remain active amid the limitations of existing facilities and increasing their competence. Moreover, school committees also contribute ideas, energy, and materials in development, especially physical facilities. The weakness of the collaboration process in essential education services is the absence of private sector involvement.

Indonesia is one of the countries with a large market for online transportation. This paper describes a meta-analysis on policy inequality regarding public transportation. Meta-analysis and Computer Assisted Qualitative Data Software (CAQDAS) were utilized to evaluate the inequality of public transportation policy for conventional transportation. Scopus search engine was also used to identify broad literature on a particular policy regulation in Indonesia between 2010 and 2021. Then, this study employed online news related to the conflict between conventional and online transportation. The result disclosed a policy inequality between online and conventional transportation based on the social movement on online media. Thus, the government has to implement a strict policy applicable to transportation. The words "protest", "regulation," and "police" were also seen clearly on the issue. In addition, the protesters, comprised of drivers from Uber, Grabcar, and Go-Car, said that Transportation Ministry Regulation No 32/2016 would disadvantage them because it is too difficult to comply with the requirements. Hence, the government can decide on self-regulation to design a policy for online transportation. In this case, state law is still necessary when monopolistic attempts are made, unfair competition exists, public safety as consumers is maintained, and taxes are collected.