Suchergebnisse

Due to the rapid development of information and communication technology and smart phones, smart technologies and mobile application software (applications) have become a broad and integral part of everyday life. The rapid growth of e-commerce has created new forms of business such as online to online and has changed the traditional performance of jobs and businesses. In the present study, the effect of perceived risk, perceived value and electronic store performance on sudden online shopping with the mediating role of satisfaction in the Digi Kala store was investigated. The above research is applied in terms of purpose and descriptive in terms of method. The sample size is 384 customers of all Digi Kala online store in Tehran, which is unlikely to be available and selected based on Cochran's formula, which was analyzed using Kolmogorov-Smirnov test. The factor and structural equations of LISREL and Sobel test were investigated for the effect between the hypotheses. The results show that the single-sample t-test statistic is larger than the critical value of t at an error level of 5%, ie 1.96, and all hypotheses were proved with 95% confidence, so that perceived risk, perceived value and e-shop performance Sudden online shopping has an effect on the role of satisfaction mediator in the Digikala store, and suggestions were made at the end.

Early in 2020, the world was shocked by the spreading of the Coronavirus from Wuhan China. To mitigate the spread of Covid-19, the Indonesian Government has implemented Large-Scale Social Restrictions (PSBB) throughout Indonesia. PSBB limits the people's movement in Indonesia, including the citizen in Padang city to fulfil their animal protein consumption. The limited movement of the Padang city people has made the citizen begin to purchase animal protein products through online shops. Based on those circumstances, this study aims to measure the level of trust of costumers who fulfil their animal proteins consumption through online stores. The research conducted using a survey method. The respondents were 150 Padang city housewives who were determined by convenience sampling. The research instrument used a questionnaire with a Likert scale. The scores calculated and categorized using a range formula. The results showed that the respondents' trust in the online store was in the high category, with 82.00%. The level of respondents' trust in the urgency of shopping at online stores was in the high category, with a percentage of 73.33%. Level of trust in the reputation and quality of online shop sites was in high category with a percentage of 62.00%. Level of trust in the quality of service provided by online shop sellers was in the high category with a percentage of 70.67%. Level of respondents' trust in making payment transactions is at a high category with a percentage of 84.00%. Level of respondents' in promotions provided by online sellers was in the high category with a percentage of 72.67%. It concluded that a high level of customer trust in the online store will provide satisfaction in purchasing the product, making costumers want to make purchases continuously and turn to be loyal consumers of the online store.

Purpose
The purpose of this paper is to examine how informativeness and entertainment, two important online store characteristics, influence consumers' approach behaviors. The current research also investigates the mechanism and boundary condition behind these relationships.


Design/methodology/approach
The study proposed a conceptual framework that included five variables to understand consumers' approach behaviors toward online stores. By surveying 307 Chinese online shoppers using a comprehensive questionnaire, the authors collected data that were then used to test the hypotheses. Data were examined using regression analysis.


Findings
The results showed that online store informativeness and entertainment significantly affected consumers' approach behaviors. In the relationship between these two online store characteristics and consumers' approach behaviors, pleasure played a mediating role. Hedonic value moderated the effect of informativeness on consumers' approach behaviors. However, the moderating role of hedonic value was not significant in the relationship between entertainment and consumers' approach behaviors.


Originality/value
The present study supplements the research on online store characteristics based on the perception of overall online store environmental cues. This paper also examines the online shopping experience of consumers in emerging markets like China.

Michael B Ahmadi,1 William Trefzger,2 Rich Morey,1 Ileana Quintas31Substance Abuse and Mental Health Services Administration, Rockville, 2Centers for Medicare and Medicaid Services, Baltimore, 3IQ Solutions, Inc, Rockville, MD, USAAbstract: American government information centers need to be responsive to an increasingly customer driven information environment while ensuring the sustainability of operations. Enhanced self-service options offer one avenue for addressing both of these needs. This article presents a case study of how the US Substance Abuse and Mental Health Services Administration used extensive stakeholder research and a customer-centric design to reframe its service model by building a self-service online store that integrates access to more than 1300 behavioral health publications previously housed in two separate clearinghouses. The redesigned Substance Abuse and Mental Health Services Administration Store offers users a modern e-commerce website that not only helps customers find, order, download, and share products, but also encourages serendipitous content exploration, which has led to increased orders containing both substance abuse and mental health publications.Keywords: customer research, taxonomy, usability testing, web analytics, web design

PurposeThe purpose of this paper is to propose customer behavior analysis based on real-time data processing and association rule for digital signage-based online store (DSOS). The real-time data processing based on big data technology (such as NoSQL MongoDB and Apache Kafka) is utilized to handle the vast amount of customer behavior data.Design/methodology/approachIn order to extract customer behavior patterns, customers' browsing history and transactional data from digital signage (DS) could be used as the input for decision making. First, the authors developed a DSOS and installed it in different locations, so that customers could have the experience of browsing and buying a product. Second, the real-time data processing system gathered customers' browsing history and transaction data as it occurred. In addition, the authors utilized the association rule to extract useful information from customer behavior, so it may be used by the managers to efficiently enhance the service quality.FindingsFirst, as the number of customers and DS increases, the proposed system was capable of processing a gigantic amount of input data conveniently. Second, the data set showed that as the number of visit and shopping duration increases, the chance of products being purchased also increased. Third, by combining purchasing and browsing data from customers, the association rules from the frequent transaction pattern were achieved. Thus, the products will have a high possibility to be purchased if they are used as recommendations.Research limitations/implicationsThis research empirically supports the theory of association rule that frequent patterns, correlations or causal relationship found in various kinds of databases. The scope of the present study is limited to DSOS, although the findings can be interpreted and generalized in a global business scenario.Practical implicationsThe proposed system is expected to help management in taking decisions such as improving the layout of the DS and providing better product suggestions to the customer.Social implicationsThe proposed system may be utilized to promote green products to the customer, having a positive impact on sustainability.Originality/valueThe key novelty of the present study lies in system development based on big data technology to handle the enormous amounts of data as well as analyzing the customer behavior in real time in the DSOS. The real-time data processing based on big data technology (such as NoSQL MongoDB and Apache Kafka) is used to handle the vast amount of customer behavior data. In addition, the present study proposed association rule to extract useful information from customer behavior. These results can be used for promotion as well as relevant product recommendations to DSOS customers. Besides in today's changing retail environment, analyzing the customer behavior in real time in DSOS helps to attract and retain customers more efficiently and effectively, and retailers can get a competitive advantage over their competitors.

Teaches you all about e-commerce and how to create your own online shop using WordPress and WooCommerce. Regardless of a business's size, e-commerce helps level the playing field, increases a business's exposure, allows companies to reach customers globally, and streamlines the fulfillment process. In the past, e-commerce websites were expensive, technically difficult, and time-consuming to create but not anymore. WordPress and WooCommerce together are a complete e-commerce solution that can be used to sell both physical and digital products online. You'll learn how to install WordPress and how to plan your e-commerce solution with WooCommerce as well as install, create, secure, test, and market a sample online store. Save time and money by planning your own e-commerce strategy without paying expensive consultants. Increase your brand and products' or services' exposure to your target customers, and increase sales by offering target customers the ability to purchase products online as well as reach potential customers globally.

Indonesian is a large country where the population is included in one of the largest countries in the utilization of information and communication technology. The Indonesian government through the Ministry of Communications and Information committed to accelerating the development of communications infrastructure and the Internet to remote areas throughout Indonesia. This is a great opportunity for the Indonesian people to use the Internet so it can be extended to all areas of life from business, education, health and others as a form of advances in technology and information. Communities can use the Internet ranging from information in the newspaper online, make friends online, online consultation, online business and so on. In the business world, itself has been a shift from traditional business (offline) to the online business. Online business is a huge range and shape, but in this paper, focus discusses the online store. Discussion ranging from the introduction of an online business, a reason to do business online, nothing any forms of online business, how to prepare to start a business online store, how the strategy of customer service and how to shop online store business management and how to store promotion strategy online.

One of the activities of dedication to the community of Vocational School UGM aims to create an Online Store of typical products in Menoreh area, Samigaluh District, Kulon Progo Regency. Menoreh is a very potential area not only because of its natural resources, it is proved by the existence of government support through the Ministry of Tourism which establish Menoreh as the National Tourism Strategic Area (KSPN) Borobudur. Menoreh area also save a lot of tourism potential that is still not well developed. Not much information can be obtained from the internet about tours in Menoreh, especially about the original products of Menoreh area such as the chips of the merchant, suroloyo coffee and many other products. So need a special Web-based Online Store to promote these products so as to improve the information and sales of original products of the region. In addition to making the Online Store products typical of the Menorah area, community service activities also provide training for the admin in each village in Menoreh area. As a result the typical products of the Menorah area can be accessed on the URL page: produk.menoreh.org and each village has an admin who is responsible for the promotion of original products from their respective villages.

Consumer tastes have changed, technology is increasingly sophisticated and communication is no longer constrained by distance and time. Ease and speed of this transaction also support the development of online stores in Indonesia. On the one hand, the presence of online stores has become the main competitor of conventional stores, but on the other hand, the competition between online stores is getting tighter. For this reason, the study discusses several things such as the impact of the development of the industrial revolution on business management from time to time; market potential, benefits and costs of online stores from the perspective of society and government; competition patterns that will be faced between online stores; how do online business site providers survive in the current pattern of competition. This study using exploratory research which aims to photograph developments, market potential, patterns of competition and find ways to survive in online business. Research was conducted by identifying and categorizing previous studies to get various thoughts from previous researchers. Findings of this study showed the potential of the online-store market in Indonesia will grow further along with population growth, but besides the benefits, there are also costs that must be borne by the society and government, for that the government must make strict rules to minimize these losses. Moreover, online-store entrepreneurs must continue to make efficiency while trying to differentiate so that they are not trapped in the pattern of perfect competition market.

Reducing the risks believed to be associated with product availability can be critical to increasing consumer retention rates. This study considers the role that perceptions of channel integration have on such beliefs and their impact on purchasing decisions. Surveys distributed to purchasers of specific goods both online and in-store provide data used in the analysis of these effects. The findings suggest that firms simultaneously managing both online and in-store channels should not only reassess the repercussions of availability failures but also consider efforts that encourage the transparency of channel integration.