Suchergebnisse

This analysis sought to determine whether a team of mental health service consumers delivered intensive case management services differently than a team of nonconsumer case managers. Ninety-six seriously mentally ill clients were randomly assigned to consumer and nonconsumer teams of case managers. Service documentation for each client's first year of service was analyzed by condition using t-tests, discriminant function, and multiple regression. Consumer case managers delivered more services face-to-face with the client and fewer services in the office and in interactions with family members or other mental health service providers. If current trends continue, social workers in mental health will be delivering more services with consumers as peer service providers or supervisees.

Purpose
The emergence of mHealth applications has led to the rise of health-based services delivered over smartphones. Younger people are often found to be more innovative toward technology, especially related to smartphones (Rai et al., 2013). Most mHealth application downloaders are continually shifting between applications because of the hyper-competition making achieving loyal consumers challenging (Racherla et al., 2012). The purpose of this paper is to study the determinants that help increase young consumers mHealth application loyalty. This study integrates self-determination theory (SDT), gamification elements and engagement to examine loyalty.


Design/methodology/approach
A valid sample of 263 college student's data was obtained for data analysis from a survey conducted in multiple campuses of the Delhi University in India.


Findings
The three psychological needs: need for autonomy, need for competence and need for relatedness, showed a positive impact on intrinsic motivation. From the gamification factors; perceived playfulness, the level of challenge and social interaction, only the first two showed a positive impact on extrinsic motivation. Both motivation factors influence engagement, showing a frequent interaction with the application, leading to loyalty.


Originality/value
Previous studies examined the adoption of mHealth services, this study is one of the first to examine young consumers' loyalty in using mhealth apps. It sheds light on the existing literature and contributes to research on mHealth applications by determining the factors that lead to loyalty by the young consumers.

AbstractMental health services in Japan are centered on medical treatment, and medical organizations are regarded as the supreme authority. In recent years, however, some resources other than traditional medical treatment have been created. This chapter talks about one of those new resources, consumer self‐help.

A survey of the housing needs of 101 people with mentally illness treated by the Central Western Area Mental Health Service were compared with data from the 1994 Australian Housing Study (Australian Bureau of Statistics). The results indicate that people with mental illness want housing similar to Australians in general. However, unemployment or very low incomes may affect their ability to realise their housing choices. Despite very low incomes most in the survey felt their rent was affordable. Preferences for housing types and factors relating to housing choice are described. The results are discussed in relation to the importance of housing in maintaining mental health.

When people think about what an economy produces, they tend to think in terms of solid objects: cars, appliances, clothes, houses, food. But US consumers are in the midst of a long-term shift away from consuming goods and toward consuming services. Here’s an illustrative figure from the Congressional Budget Office (The Budget and Economic Outlook: … Continue reading US Consumers: Goods Shrink, Services Rise
The post US Consumers: Goods Shrink, Services Rise first appeared on Conversable Economist.

This study introduces the concept of return on community (ROC) to the services marketing domain. The ROC represents the health outcomes to customers and financial outcomes to firms that materialize when customers receive social support from other customers in service establishments. By administering Barrera's Arizona Social Support Interview Schedule to teenagers who patronize a video arcade, to members of Gold's Gym, and to middle-aged women who exercise at Curves, the author shows that customers can obtain six types of social support from other customers: intimate interaction, social participation, physical assistance, feedback, guidance, and material aid. In terms of health benefits, intercustomer support provides customers with group cohesion and enhanced well-being. Service firms that host supportive customer networks benefit from customer satisfaction, positive intentional behaviors, and the ability to charge higher prices. By using the contingent valuation method, this article also reveals how customers value support from other customers and employees.