Balanced Scorecard and IPA Enables Public Service in Township Management: Local Government Performance

In: Lex localis: revija za lokalno samoupravo ; journal of local self-government ; Zeitschrift für lokale Selbstverwaltung, Band 11, Heft 1, S. 21-32

Abstract

Quality of township management is highly related to society, and it reflects the local government situation. However, past research seldom discusses the balanced scorecard and Importance performance analysis concepts of townships management, which is a driving factor in the enhancement enterprises and local government performance. This article proposes the concepts of balanced scored, to combine the analysis and integration of township resident surveys for Electronic Toll Collection implementation. The implication of the existing perspective on management concept is that, performance evaluation systems emerging in profit and nonprofit enterprises are going to meet the needs of local governments, in terms of townships that citizens' satisfaction in Taiwan. Adapted from the source document.