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Preface -- Contents -- Introduction to Technology Competence -- 1 Introduction to Ethics and Technology -- 2 Technological Competence -- 3 Outsourcing -- 4 Receipt of Privileged Information -- The History of Technology Competence -- 5 What Is Technology? -- 5.1 What IS Technology? -- 5.2 Identifying Technology Risks -- 5.3 Identifying Technology Benefits -- 5.4 Conclusion -- 6 How Did We Get Here? -- 7 Technology: Then and Now -- 7.1 The Network -- 7.2 Backdoor Access -- 7.3 Historical Context -- 7.4 Moore's Law -- 7.5 Where Are We Now -- 8 Benchmarking Technology Competence -- 8.1 Looking Beyond Legal -- 8.1.1 ISO Certifications -- 8.1.2 PMP -- 8.1.3 Six Sigma -- Technology in Litigation -- 9 Introduction to eDiscovery -- 10 Authenticity -- 10.1 The Problems and Their Solutions -- 10.1.1 Tender of Electronic Information to Establish That the Information was on a Website -- 10.1.2 The Internet Archive-"The Way Back Machine" -- 10.1.3 Communications Using the Internet -- 10.1.4 Text Messages and Instantaneous Communications -- 10.1.5 Social Media Postings and Tweets -- 10.1.6 Computer Generated Data -- 10.1.7 Business Records -- 10.1.8 Self-authentication -- 11 The "Ethics" or Lack of Them During Negotiations -- 12 Technology Assisted Review -- Strategies for Achieving Competence -- 13 Transparency -- 13.1 Defining Transparency -- 13.2 The Growing Need for Transparency in eDiscovery -- 13.3 Beyond eDiscovery: Transparency in Transactional Matters -- 14 Effective Communication -- 14.1 Establishing Roles and Responsibilities -- 14.2 Sharing Knowledge Among Team Members and Stakeholders -- 14.3 Efficiently Responding to Emergent Circumstances -- 15 Achieving Consistency -- 15.1 DMAIC -- 16 Managing Variable Needs -- 16.1 What Is Scalability? -- 16.2 Capability -- 16.3 Availability -- 16.4 Repeatability -- 16.5 The Challenges -- 16.6 Solutions
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