Essential skills for managing in healthcare

Front Cover -- Contents -- Foreword -- Preface -- About the Authors -- Acknowledgements -- Introduction -- Part 1: Dealing with People -- Chapter 1: Dealing with People -- Chapter 2: Dealing with Individuals -- Chapter 3: Leading Change -- Chapter 4: Tools for Change -- Part 2: Management Disciplines -- Chapter 5: So Many Meetings! -- Chapter 6: Making Confident Presentations -- Chapter 7: Effective Management Reports -- Chapter 8: Over to You -- Selected Reading List -- Back Cover