Improving Healthcare Services: Coproduction, Codesign and Operations

Abstract

Intro -- Foreword -- Preface -- Acknowledgements -- Contents -- Abbreviations -- List of Figures -- List of Tables -- Chapter 1: Introduction to Public Service Management and Service Operations -- Introduction -- Service Operations Management -- Public Service Operations Management -- Healthcare Operations Management -- Co-production and Public Services -- Outline of the Study -- Key Definitions -- Conclusion -- Structure of the Publication -- References -- Chapter 2: Quality Improvement in Healthcare: Where Are We Now and Where Next? -- Introduction -- Quality Improvement in Healthcare: An Overview -- Implementing Lean Thinking in Healthcare -- What Does the Literature Tell us? -- Quality Improvement and Co-production -- Conclusion -- References -- Chapter 3: Citizen Involvement: What Does It Mean? -- Introduction -- Person-Centred Care -- Patient and Public Involvement (PPI) -- Citizen Science -- What Is Co-production? -- Co-production from the Perspective of the Citizen -- Why Is Co-production Becoming Dominant? -- Shared Decision-Making -- Human Factors -- Citizens, Expectations, Rights and Responsibilities -- Conclusion -- References -- Chapter 4: Defining Co-production -- Introduction -- Terminology: Defining Co-production -- Implementing Co-production: From Consultation to Co-production -- Challenges of Implementing Co-production -- Rhetoric and Reality -- Managing Aims -- Grappling with Advantage and Inertia -- Negotiating Purpose -- Membership Structure and Dynamics -- Coping with Trust -- Using Power -- Capability -- Dark Side of Co-production -- Co-destruction and Co-contamination -- Conclusion -- References -- Chapter 5: Quality Improvement and Co-production and Co-design Models and Approaches -- Introduction -- Quality Improvement Models and Approaches -- Lean Thinking -- Model for Improvement/PDSA.

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Improving healthcare services: coproduction, codesign and operations

Williams, Sharon J.; Caley, Lynne

Williams, Sharon J.; Caley, Lynne

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