Quality: from Plato to performance

Intro -- Preface -- Contents -- 1: Introduction -- The Many Meanings of Quality and One Thing That Keeps Them Together -- From Common Misunderstandings to Analytical Principles -- Purpose of the Book -- Theoretical Approaches and Intellectual Debts -- Structure of the Book -- A Quality Vocabulary -- References -- 2: A History of the Concept of Quality -- The Ancient World: Qualia and the World of Ideas -- Primary and Secondary Qualia -- Quality, Morality, Esthetics… and Commerce -- Quality, Norms, and Statistics -- Quality, Service, and Audits -- Quality in the Public Sector -- What the History of Quality Has Brought -- References -- 3: Quality Perspectives -- Why Distill Quality Perspectives? -- Quality as an Accomplishment of Official Political Goals -- Definition and Meaning -- Limitations and Ambiguities -- Social Conditions Favorable to Quality as an Accomplishment of Official Political Goals -- Quality as Utility -- Definition and Meaning -- Limitations and Ambiguities -- Social Conditions Favorable to Quality as Utility -- Quality as the Fulfillment of the Needs, Expectations, or Wishes of Users -- Definition and Meaning -- Limitations and Ambiguities -- Social Conditions Favorable to Quality as the Fulfillment of the Needs, Expectations, or Wishes of Users -- Quality as Expert Judgment -- Definition and Meaning -- Limitations and Ambiguities -- Social Conditions Favorable to Quality as Expert Judgment -- Quality as Compliance with Standards -- Definition and Meaning -- Limitations and Ambiguities -- Social Conditions Favorable to Quality as Standards -- Quality as Organizational Recipe -- Definition and Meaning -- Limitations and Ambiguities -- Social Conditions Favorable to Quality as Organizational Recipe -- Quality as Impact -- Definition and Meaning -- Limitations and Ambiguities -- Social Conditions Favorable to Quality as Impact.