Communicative interaction between the public and the government authorities in the conditions of the pandemic: analysis of challenges and opportunities

In: Journal of innovations and sustainability, Band 6, Heft 3, S. 07

Open Access

Abstract

Purpose. The purpose of the study is to identify the main trends of communication changes at the level of public organizations that have arisen as a result of the pandemic, as well as to identify their impact on democratization in Ukraine.
Results. The COVID-19 pandemic has caused significant changes in communication processes around the world. Quarantine restrictions have acted as additional unfavorable factors, exacerbating the already unstable political dialogue between countries. The pandemic has raised many questions concerning the restriction of citizens' rights and freedoms due to the quarantine measures. But at the same time, it is the substandard situation, the solution that the world had not found before, that has united the society, focused attention on vulnerable groups of the population, intensified volunteering, cross-sectoral support and interaction, united civil society institutions, and developed distance communication. The article focuses on the study of regional public organizations, namely their experience in communicative interaction in the conditions of the pandemic. This made it possible to define and characterize the main functions of public organizations in the region under modern challenges. The main areas that are subject to changes in the communication processes of public organizations are outlined. The ways to improve cooperation between authorities and public organizations are defined.
Scientific novelty. The necessity of using digital tools by members of public organizations in the region to communicate with each other and outside the organization was proved.
Practical value. Based on the conducted research, the main advantages and disadvantages of communication between the public and the authorities were established, as well as new opportunities for organizing work during the COVID-19 pandemic were proposed.