Public service providers and users in the information society

In: Journal of Comparative Social Work, Band 1, Heft 1, S. 3-20

Abstract

The issue to be discussed in this article is to what extent does ICT create new challenges for the relationship between public service providers and users? It is important to recognize the concept of social capital because the concept is vital to the understanding of access to the information society and efficient functioning of government in its service to citizens. In this way we see social capital as a mediating "institution" between public authorities and the citizens (users).