The Impact of Training on User Evaluations of Videotext

In: Journalism quarterly, Band 69, Heft 4, S. 1001-1009

Abstract

Two experiments suggest that providing some instruction on new videotext technologies does not necessarily lead to a more positive initial experience or positive program evaluation, except where a system is complex and the user task difficult. Yet the experiments do suggest that as systems become more complex, personalized instruction on use may pay dividends in a number of ways.