Boundary violations and teleworker counterproductive work behavior: the role of working time demands, threat to family role and involuntary teleworking

In: The International journal of conflict management: IJCMA, Band 35, Heft 4, S. 684-706

Abstract

Purpose
Drawing on cognitive appraisal theory, this study aims to explore the indirect effect of work/family boundary violations on teleworkers' counterproductive work behavior (CWB). In addition, it examines the moderating role of involuntary teleworking in this context.


Design/methodology/approach
Based on the diary study method, this study used 543 questionnaires collected from 122 teleworkers in China.


Findings
The findings indicate that working time demands mediate the relationship between work boundary violations and teleworker CWB, and threats to family roles mediate the relationship between family boundary violations and teleworker CWB. In addition, involuntary teleworking positively moderates the relationship between work boundary violations and working time demands, as well as the relationship between family boundary violations and threats to family roles.


Originality/value
The study makes several valuable contributions to the extant literature. First, it enhances research on the antecedents of teleworker CWB. Second, by introducing two mediating variables corresponding to two types of boundary violations, the paper provides new insights and a fresh understanding of the effects of boundary violations in teleworking situations. Third, by considering the moderating role of involuntary teleworking, this research adds to the current knowledge on the impact of discussing boundary violations solely on teleworking or traditional office days.