Empirical assessment on factors contributing to integrity practices of Malaysian public sector officers

In: Business process management journal, Volume 27, Issue 4, p. 1217-1237

Abstract

PurposeIntegrity-related issues are now endemic to public service bureaucracies. It is claimed that corruption in the public sector is very common in various departments/agencies. Lack of integrity will lead to failings in governance and proper oversight of procedures, and subsequently poor financial management and incidents of fraud. Based on the stakeholder theory perspective, this study examines the influences of accountability, risk management and managerial commitment on practices of integrity in the Malaysian public sector.Design/methodology/approachPrimary data were collected through both printed and online questionnaires given to 210 department heads operating within selected Malaysian federal ministries. Data were analysed via the partial least squares-structural equation modelling (PLS-SEM) approach to examine the research hypotheses.FindingsIt is evident that integrity practices in Malaysia's public sector are statistically significantly related to risk management, accountability and management commitment.Practical implicationsThe findings will help the Malaysian federal ministries to take the necessary steps to improve integrity so that dependability and efficiency are the hallmarks of public sector services.Originality/valueTo the best of the authors' knowledge, this study is one of the first to examine the role of accountability, risk management and managerial commitment to integrity in the public sector of a developing market economy.